• Supporting Existing Customers • Review and catalog the network(s) for clients and confirm they are VoIP equipped • Ensure phone and feature setups are working properly • Provide recommendations on future enhancements • VIP Customer Escalations • Assist the Retention Team in resolving escalated customer problems • Provide high-level support as a contributor to Partner Support • Ability to balance inbound calls and emails, as well as assisting the Partner Support Team in a scheduled environment • Handle escalated issues sent to you by management and executive leadership • Provide customer-focused support using clear and descriptive methods • Manage and complete projects on time • Work within multiple scheduling and ticketing programs • Coordinate with various departments to provide internal education and assistance • Advise customer on network topology and configuration • Determine the source of customer issues (hardware, software, user access, other) • Document resolutions for future reference

• Resolve complex support issues from merchants via email, Slack, and chat, ensuring fast, clear, and accurate responses. • Own ticket triage & prioritization, identifying the root cause of issues and escalating appropriately. • Troubleshoot technical issues related to invoicing, payments, integrations (e.g., QuickBooks, NetSuite, Stripe), and merchant data workflows. • Identify patterns and recurring issues, providing actionable insights to Product & Engineering. • Educate and empower merchants, proactively guiding them on best practices for using Tabs. • Collaborate with Customer Success, Engineering & Contract Operations, ensuring high-priority issues are addressed efficiently. • Contribute to internal documentation, improving processes and reducing repeated inquiries. • Ownership - You won’t just resolve issues—you’ll drive improvements, identify trends, and proactively prevent recurring issues.

• The Applications and Support Engineer is the technical interface between Acculogic and the customers for its flying probe, in-circuit and boundary scan test equipment. • Based in the Eastern US and working with the business development and technical support teams you will be the technical lead providing both pre-sales and post-sales support. • Pre-sales: customer demonstrations, evaluations and benchmarks, including development of test applications. • Presenting Acculogic tools at trade shows and seminars to promote the technology and advance Acculogic’s customer market awareness. • Post-sales: Phone support, equipment installation, preventative maintenance, fault identification and repair, installation of upgrades, delivery of training. • Developing test projects for circuit board testing • Participating in Acculogic’s products and test procedures further development • Collaborate with software development, engineering, sales and others to implement fixes, testing and install enhancements • Writing technical documentation, application notes and training materials • Extensive local, national and international travel will be required.

• Getting hands-on with real customer problems • Respond to product and technical questions through our support platform (Plain) • Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool) • Resolve the majority of support inquiries independently, escalating only when necessary • Collaborate with our support lead to evolve processes and ensure consistency • Help improve internal support tooling and workflows as we scale