Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency.
Technical Service Specialist
Location
Canada
Posted
3 days ago
Salary
C$55K - C$60K / year
Seniority
Mid Level
Job Description
Technical Service Specialist
Natus
Role Description This is a contract position through December 2026. Provides post-sale technical customer service to customers via phone, online chat, or text including: - Responds to a high volume of varied complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.) - Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools - Recommending products or services (e.g., warranties) as part of customer issue resolution ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: - Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers. - Provide technical service support of all supported products. Interface directly with the customer and field personnel to address and resolve technical issues. - Provide on demand after hours support as per scheduled work rotation. After hours defined as Saturday 6:30am to Monday 6:30am EST. - Maintain Service Request (Salesforce) database, documenting all interactions with customers according to FDA regulations. Create and maintain information in approved databases as defined by department procedures. - Interface with Sales and Field Organization, Shipping, Manufacturing, Inventory Control, and Finance to coordinate and ensure delivery of product. - Participate on Quality Improvement Teams as assigned. - Identify problems and provide recommendations to improve the overall efficiency of department systems. - Helps others through transferring product knowledge, and with work related issues. Qualifications - Bachelor's degree (B.Sc.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience. - Recent completion of Network+, A+ and MCSE is an asset. Requirements - Knowledge of network protocols (UDP, TCP/IP, Ethernet, HTTP). - Experience with Cloud technology. - Demonstrated advanced knowledge in EEG/Sleep or EMG/IOM technology and clinical use an asset. - Demonstrated proficiency in the following: - Operating Systems: Windows OS; Windows Server. - Software: MS Office; SQL Server. - Hardware: PC repair and troubleshooting. - Networking: Troubleshooting; Citrix Server. - Experience in a call center is desired. - Experience with CRM systems (Salesforce, Siebel). - Networking and/or database troubleshooting. - Experience with medical device industry is preferred. - Clinical experience is an asset (EEG/Sleep/EMG/IOM). - Excellent problem solving, organizational, analytical and written/verbal communications skills are required. - A self-starter who can work independently with minimum supervision as well as contribute to a team environment. - Demonstrate commitment to continuous learning by upgrading knowledge and skills through internal and external learning to meet job requirements. Benefits - Along with a competitive salary and bonus structure, Natus offers a comprehensive healthcare package that starts on your first day of employment. - Paid statutory holidays. - 3 weeks’ vacation and 7 sick days. - RRSP Match. - Tuition reimbursement program eligibility. - And more... Company Description Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Natus is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities.
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Micron TechnologyMicron Technology specializes in memory and semiconductor technology, such as computer memory and image sensors. Since opening, Micron Technology has had a successful history and i
Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Process and Equipment Engineer (PEE) は, トラブル対応, リスク評価, ファブ立ち上げ, 装置リリースにおいて, 生産ラインを健全な状態に維持する責任を負います。さらにPEEは, 製品の品質向上, 歩留まり改善, コスト削減, キャパシティアウトプット(時間あたりのウエハ処理能力)の最大化のため, プロセス/ハードウエアの最適化に継続的に取り組む責任を負います。半導体ウエハ生産のWETプロセスにおいては, 様々な種類の薬液, ガス, 蒸気を使って, 最も効果的にパーティクル• 汚染物質を除去し, 膜を除去するためにPEEとしてプロセスと設備の両方の知識を備えます。すべての部門と協力し, 経験を積んで学んでいくことで, 技術的な知識およびソフトスキルを身に付けることができ, より優れたマイクロンのメモリ製品に貢献できるようになります。 私たちは平等に機会を与える会社であり, 社内で多様性を重んじています。人種, 宗教, 肌の色, 国籍, 性別, 性的指向, 年齢, 婚姻状況, 退役軍人か否か, 障がいの状況を問わず, すべての社員を受容する文化を持っています。 役割と職責 : • プロセス条件とテクノロジーを開発し, 改善する。• プロセス能力を向上させ, 生産コストを削減する。• プロセス管理プロジェクトを確立し, 修正する。• 多様な半導体装置におけるプロセスパラメーターをセットアップする。• 新しい装置/材料を評価し, 生産稼働への展開と, プランの策定• 異常発生時の解析と改善 募集要件 : ( 下記のすべての条件を満たす必要はありません。) - 電気• 電子工学/化学工学/材料工学で, 学士/修士の学位を有すること。 - 半導体/製造業界のプロセスに関わるポジションで最低2年間の経験があること。 - 学ぶこと, 成長, 自己開発に熱意をもっていること。 - 問題解決スキルと分析スキル。 - 目標達成にコミットし, 粘り強く取り組めること。 - 最終目標の実現のために様々な相手と協働できる優れたコミュニケーション能力。 - 時間を管理し複数のタスク能力をこなせる能力。 About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_japan@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.
MFG ME CV AME ENG
Micron TechnologyMicron Technology specializes in memory and semiconductor technology, such as computer memory and image sensors. Since opening, Micron Technology has had a successful history and i
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ME Team Engineer Responsibilities and Work: - Lead the MXT Project -Implement MaxOut projects to improve throughput, reduce cycle time (CT), and control WIP balance. -Improve lot scheduling by adjusting MAS (Manufacturing Automation System) parameters. -Implement and standardize BKM (Best Known Method). -Conduct production capacity analysis (availability loss/operation loss/rate loss) using capacity models, identify bottleneck processes, and develop improvement plans. -Implement improvement activities through cross-fab collaboration (information sharing with MCT/Sister Fab). -Provide education and training to shift teams. Desired Skills -Experience using MAS -Ability to collaborate and negotiate within and outside the department -Ability to analyze and solve problems -Ability to promote and manage projects -Written and oral communication skills in English, TOEIC score > 600 -Written and oral communication skills in Japanese, JLPT >= N1 or N2(MUST) -Business-level English and Japanese About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. 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AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.
Associate Technical Services Engineer II
MongoDBMongoDB, originally called 10gen, is a software development company. Since 2007, MongoDB has created an open-source, document-oriented database to help clients
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are interested in working out of our Dublin office under our in-office working model Monday to Friday for the first 3-6 months depending on ramping speed. 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You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you needWe consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. The ideal candidates should have strong technical experience in one (or more) of the following areas - Systems administration - Distributed systems - Network Administration - Database architecture and administration - Application Architecture - Data architecture and design - Performance tuning and benchmarking - Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform). It’s crucial for every candidate that they can check off all of these boxes - Excellent communication skills, both written and verbal - Genuine desire to help people - Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills - Ability to think on your feet, remain calm under pressure and solve problems in real-time - Desire and ability to rapidly learn a wide variety of new technical skills - Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. REQ ID: 1273390465

