Role Description As a Technical Care Center Supervisor, you will lead the day-to-day operations of Technical Care Center associates while helping ensure a positive customer experience. This role is responsible for: - Coaching and developing team members - Monitoring performance and service quality - Managing escalations - Reviewing operational trends - Supporting process improvements that strengthen team effectiveness and customer satisfaction What You Will Do: - Oversee daily operations for Technical Care Center associates to help ensure customer inquiries are resolved accurately, efficiently, and professionally. - Monitor individual, team, and call center performance trends to support achievement of service levels, quality expectations, and operational goals. - Review call quality, customer feedback, and performance metrics to identify coaching opportunities and drive consistent service delivery. - Manage customer escalations in a professional manner while working toward timely, complete, and customer-focused resolution. - Track key performance indicators, queue activity, staffing coverage, and workload trends to help balance resources and maintain service expectations. - Use call center reports and operational data to assess performance trends, identify root causes, and recommend process improvements. - Prepare and present updates on team performance, queue management, service quality, and operational metrics to leadership. - Conduct regular one-on-one discussions, performance evaluations, and development conversations to support associate growth and accountability. - Coach, motivate, and develop associates by providing timely feedback, training support, and clear performance expectations. - Collaborate with internal teams and leadership to streamline processes, share service trends, and improve the customer and associate experience. - Stay current on industry best practices, emerging technologies, and internal tools to support continuous improvement. - Perform other duties and responsibilities as assigned. Qualifications - Associate’s degree or equivalent from a two-year college or technical school preferred; related leadership, technical support, call center, or customer care experience may be considered in lieu of education. - Previous experience supervising, coaching, mentoring, or leading associates in a call center, technical support, customer care, or similar environment preferred. - Experience with queue management, including monitoring call, chat, email, trouble ticket, or workload queues and adjusting resources based on business needs. - Strong coaching and development skills with the ability to provide clear feedback, set expectations, and support associate growth. - Ability to analyze performance metrics, identify trends, and recommend actions that improve quality, efficiency, and customer outcomes. - Demonstrated ability to handle escalations, resolve conflict, and remain composed while supporting customers and associates in high-pressure situations. - Strong written and verbal communication skills with the ability to document performance conversations, prepare reports, and present updates to leadership. - Detail-oriented with strong organizational, prioritization, and follow-through skills. - Proficiency with Microsoft Office, including Outlook, Word, and Excel. - Adaptability, accountability, resilience, cultural competence, and a growth mindset with a commitment to creating an inclusive and supportive work environment. Benefits - Medical, dental, and vision plans that start when you start. - Life insurance for associates, spouses, and children. - Paid time off, including vacation, holiday, and personal/sick days. - 401(k) with 100% company match starting day 1 of employment, up to 5% of eligible compensation. - Group Legal plan with Identity Theft Protection. - Tuition reimbursement up to $5,250 in the first year. - Annual community support to various organizations across the U.S. - Associate recognition and awards programs. - Advancement opportunities. - Collaborative work environment.

Role Description Join DaVita Integrated Kidney Care (IKC) as a Care Coordinator. It takes a village to care for our patients, and as a Care Coordinator (CC), you’ll be at the heart of that Village. You’ll be a key player on our care team, helping some of our most complex patients navigate their chronic conditions while ensuring they receive the highest quality care. You’ll work closely with Nurse Practitioners and RN Case Managers to coordinate care, facilitate resources, and keep the patient journey moving smoothly. DETAILS: - Utah Remote - must be located in UT - Location: Remote, work from home. - Schedule: Monday–Friday, full-time schedule with the ability to accommodate patient availability - flexibility is key. - No nights, No weekends, No on call. - Daily may start time between 7:00–8:00 AM. - Home environment must include a quiet, private office space with high-speed internet (Ether cable may be required) to support efficient use of all programs. Responsibilities: - Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments. - Perform outbound calls and respond to inbound calls from patients, providers, and Village resources. - Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed. - Assist the clinical team with moving patients through the continuum of care by completing tasks as directed. - Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs. - Communicate directly with patients in a timely and professional manner. - Maintain accurate, complete, and confidential documentation. - Demonstrate exceptional two-way communication, both oral and written. - Act in alignment with DaVita’s mission and values to deliver high-quality patient care. Qualifications - High school diploma or GED required. - 2+ years of experience in a professional office environment. - Ability to handle confidential information with discretion and sound judgment. - Strong verbal communication skills. - Proficiency in Microsoft Office, Excel, and Outlook. - Prior experience with Electronic Medical Records preferred. - Commitment to service excellence and patient satisfaction. - Ability to work autonomously while collaborating effectively with the team. - Home workspace must provide a quiet, private environment with reliable high-speed internet. Requirements - 1–3 years clinical medical office experience preferred. - CNA or MA experience is a plus. - Experience coordinating care (referrals, care management, etc.). - Familiarity navigating insurance payers. - Experience in direct patient care or support. - Prior medical office environment experience. Benefits - Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out. - Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more. - Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Role Description Lara Health is seeking a compassionate and experienced Care Coordinator to join our virtual care team. This is a fully remote role with flexible scheduling, ideal for someone who is confident speaking with patients, explaining healthcare programs clearly, and helping patients get started with services that can improve their health and access to care. The Care Coordinator plays an important front-line role in introducing patients to new care programs, explaining their benefits, answering questions, and supporting enrollment and onboarding. - Schedule: Minimum 35 hours/week - Location: Fully remote (U.S.-based only) - Experience Required: Minimum 3–5 years in patient-facing healthcare support, care coordination, medical office, or chronic care settings - Pay: $20-25/hour plus bonuses, total compensation based on prior experience and performance Qualifications - 3–5+ years in care coordination, patient outreach, medical assisting, healthcare customer support, or related healthcare role - Bilingual English/Spanish strongly preferred (but not mandatory) - Excellent phone presence and strong patient communication skills - Ability to explain healthcare services in a simple, reassuring, and engaging way - Strong organizational skills and attention to detail - Ability to work independently in a remote environment - Comfortable using EMR systems, online tools, and computers efficiently - Must have own computer and reliable internet connection - Familiarity with medical terminology and patient communication best practices - Passion for helping patients and improving access to care Requirements - Experience with CCM, RPM, PCM, or other virtual care programs - Experience onboarding patients into healthcare programs or services - Familiarity with remote care coordination workflows and EMR-based task management - Experience working with older adults and patients with chronic conditions - Certification in Medical Assisting, LPN, Case/Care Management or similar Benefits - This is a contract/1099 position and does not include benefits Company Description Join our team at Lara Health and embark on a journey of growth and innovation.

• Deliver direct and telehealth therapy services to clients via phone, video, and in-person. • Provide crisis intervention and short- and long-term psychotherapy. • Conduct mental health evaluations and formulate treatment plans. • Offer referrals and case management services. • Maintain up-to-date, accurate clinical records in compliance with HIPAA. • Ensure all documentation is completed within established deadlines. • Adhere to mandated reporting protocols. • Engage with case management, administrative, and leadership teams to ensure coordinated care. • Maintain professional, timely communication via email, phone, and instant messaging. • Participate in team meetings, trainings, and interdisciplinary planning. • Work independently with minimal supervision. • Demonstrate punctuality, reliability, and responsiveness. • Uphold a high standard of customer service and empathy. • Collaborative work with case management team, administrative team, and management team. • Participate in clinical supervision and maintains supervision log. • Provide continuing clinical assessment, treatment planning, and clinical treatment for patients and families.