Narmi

About Us Narmi is how community financial institutions unlock the very latest capabilities in digital banking, account opening, and lending so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the U.S. The results speak for themselves: our customers have grown deposits, revenue, and customer satisfaction, with one of the first institutions powered by Narmi recognized by Bankrate and NerdWallet for delivering the #1 digital banking experience in the country. We're hiring a Director, Technical GTM to lead how Narmi's product gets known, understood, and sold to the market. You'll own the strategy and execution of technical sales motion from high-level executive positioning to deep-dive operational demos. You'll sit on the go-to-market leadership team, partner directly with product and engineering on roadmap strategy, and lead a team of Technical GTM Specialists who report to you. The role is equal parts strategic and tactical. You'll shape how Narmi's breadth and depth gets communicated to prospects while simultaneously solving their specific problems. You'll spend time in the field closing deals, training and developing your team, and ensuring the best of what we build gets externally communicated with precision. This is a high-impact role that requires someone who's done this before, someone who can drive quick wins while also building repeatable, scalable processes for a scaling company. What you'll own Technical Sales Leadership & Strategy - Lead and develop a team of Technical GTM Specialists; set hiring, enablement, and performance expectations - Define the technical sales motion and messaging architecture, positioning both the breadth and depth of the platform - Own the strategic narrative around Narmi's competitive advantages; collaborate with product leadership on roadmap storytelling - Drive deal strategy on complex, multi-stakeholder transactions with executive and operational buyers Execution & Delivery - Personally lead high-stakes demos and deep dives for critical prospects (executive-level and operational-level) - Manage quarterly planning cadence and provide frontline feedback to product leadership on what the market is asking for - Partner with product operations on release strategy and go-to-market execution - Act as the technical authority on the sales team; support the sales organization on complex technical questions and deal structures Cross-functional Partnerships - Work closely with product, design, and engineering teams to align on messaging, roadmap priorities, and new feature storytelling - Collaborate with sales leadership on hiring, training, and go-to-market alignment - Ensure tight feedback loops between customer conversations and internal strategy What you'll bring - 8+ years of complex B2B SaaS technical sales experience, with proven leadership of sales engineering or technical GTM functions - Deep fintech or financial services domain expertise, strong understanding of banking economics (interchange, deposits, lending), and how digital experiences impact financial institutions' business models - Track record leading technical sales teams through hypergrowth; ability to scale processes without losing quality - Comfort and credibility presenting to executive buyers (CIO, CISO, COO, Digital Banking leaders) - Strong pattern recognition: you understand how enterprise fintech deals actually close - Product mindset—you've partnered deeply with Product, Design, and Engineering to shape roadmap and positioning - NYC-based or willing to commute to NYC in-person 2-3 days a week (this role requires close collaboration with product and engineering) - Action-oriented. You drive momentum and avoid endless artifact production. You move fast and make good decisions with incomplete information. Bonus points - Prior startup experience in a high-growth, lean environment - Direct experience with fintech platforms or digital banking tooling - Banking-as-a-Service (BaaS) or core banking infrastructure background - Track record of influencing product strategy through customer feedback - AI-native operating style. You use AI as a daily force multiplier and have opinions about which tools are actually worth using. This role’s expected annual base salary is $175,000 - $200,000 with on-target earnings in the range of $262,500 - $300,000. In addition to base salary and OTE, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package. At Narmi, how we work is just as important as what we build. We call this The Narmi Standard: - High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care. - Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity. - Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal. - High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com

About Us Narmi is how community financial institutions unlock the very latest capabilities in digital banking, account opening, and lending so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the U.S. The results speak for themselves: our customers have grown deposits, revenue, and customer satisfaction, with one of the first institutions powered by Narmi recognized by Bankrate and NerdWallet for delivering the #1 digital banking experience in the country. About Narmi: Narmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and happy customers. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US. About the Growth Team: The Growth team leads the charge in growing the number of financial institutions Narmi serves, as well as building confidence with prospects in Narmi's solution. The Growth team is composed of Sales Development Representatives, Growth Executives, Directors of Growth, and Sales Engineers who are all focused on growing the adoption of Narmi's platform across the financial institution market. As a Director of Sales (West), as an IC you will convey the value, and ultimately sell the Narmi One solution. Narmi One brings together six key components in a single unified platform: Narmi Grow: Frictionless account opening to maximize conversions Narmi Guard: Comprehensive, AI-powered fraud prevention Narmi Banking: Engaging digital experiences that drive loyalty Narmi Now: Real-time payments at a fraction of competitors' costs Narmi Open: Effortless integrations and custom feature development Narmi Command: Powerful back-office tools for visibility and control As someone focused on Narmi One, you will be empowered to sell any combination of the Narmi One solution. Additionally, over time, you will lead upsell initiatives to grow a financial institution’s relationship with Narmi. In short, you will have the ability to lead digital transformation for hundreds of financial institutions across multiple product lines. What You'll Do: - Run complex deals and lead prospects through the discovery and procurement process, including Narmi One platform positioning, demonstration, sales objectives, business case development and legal due diligence - Be accountable for traditional new sales responsibilities, including growing revenue by managing all aspects of the sales process, including building and managing new relationships, with financial institution prospects - Help grow a customer’s revenue with Narmi by selling them on additional Narmi One solutions over time - Leverage both new and existing contact database specifically as it relates to regional and community financial institutions in order to grow pipeline - Own a quota as you prospect new customers, deliver product presentations, develop sales presentations and and generate proposals - Develop a strong understanding of the Narmi Platform and its key differentiators - Be a resource in helping set the direction for the future growth of the Growth Team - Travel up to 25-40% of the time What You'll Bring: - 8+ years of direct selling or interaction with financial institutions or large scale enterprises at large ACVs (greater than $250K ARR) - Consistent quota attainment of 1mil per year or higher - Entrepreneurial and solution oriented approach - Understanding and proven success of how to convey the value of a platform solution - Experience with a Consultative Sales approach and familiarity with Command of the Message, Sandler and/or Meddicc sales methodologies - Demonstrable relationships with C-Suite stakeholders, preferably at community financial institutions - A track record of negotiating, structuring and executing complex agreements - Prior experience of working with cross-functional teams (sales engineers, SDRs, product, design, marketing) through large deal close processes - An ability to learn and apply complex, industry specific concepts - A team-oriented attitude - Experience working in start-up environment This role’s expected annual base salary is $150,000 - $175,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash, equity bonuses and an annual variable compensation plan. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com. At Narmi, how we work is just as important as what we build. We call this The Narmi Standard: - High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care. - Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity. - Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal. - High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com

About Us Narmi is how community financial institutions unlock the very latest capabilities in digital banking, account opening, and lending so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the U.S. The results speak for themselves: our customers have grown deposits, revenue, and customer satisfaction, with one of the first institutions powered by Narmi recognized by Bankrate and NerdWallet for delivering the #1 digital banking experience in the country. About Narmi: Narmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and happy customers. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US. About the Growth Team: The Growth team leads the charge in growing the number of financial institutions Narmi serves, as well as building confidence with prospects in Narmi's solution. The Growth team is composed of Sales Development Representatives, Growth Executives, Directors of Growth, and Sales Engineers who are all focused on growing the adoption of Narmi's platform across the financial institution market. As a Director of Sales, as an IC you will convey the value, and ultimately sell the Narmi One solution. Narmi One brings together six key components in a single unified platform: Narmi Grow: Frictionless account opening to maximize conversions Narmi Guard: Comprehensive, AI-powered fraud prevention Narmi Banking: Engaging digital experiences that drive loyalty Narmi Now: Real-time payments at a fraction of competitors' costs Narmi Open: Effortless integrations and custom feature development Narmi Command: Powerful back-office tools for visibility and control As someone focused on Narmi One, you will be empowered to sell any combination of the Narmi One solution. Additionally, over time, you will lead upsell initiatives to grow a financial institution’s relationship with Narmi. In short, you will have the ability to lead digital transformation for hundreds of financial institutions across multiple product lines. What You'll Do: - Run complex deals and lead prospects through the discovery and procurement process, including Narmi One platform positioning, demonstration, sales objectives, business case development and legal due diligence - Be accountable for traditional new sales responsibilities, including growing revenue by managing all aspects of the sales process, including building and managing new relationships, with financial institution prospects - Help grow a customer’s revenue with Narmi by selling them on additional Narmi One solutions over time - Leverage both new and existing contact database specifically as it relates to regional and community financial institutions in order to grow pipeline - Own a quota as you prospect new customers, deliver product presentations, develop sales presentations and and generate proposals - Develop a strong understanding of the Narmi Platform and its key differentiators - Be a resource in helping set the direction for the future growth of the Growth Team - Travel up to 25-40% of the time What You'll Bring: - 8+ years of direct selling or interaction with financial institutions or large scale enterprises at large ACVs (greater than $250K ARR) - Consistent quota attainment of 1mil per year or higher - Entrepreneurial and solution oriented approach - Understanding and proven success of how to convey the value of a platform solution - Experience with a Consultative Sales approach and familiarity with Command of the Message, Sandler and/or Meddicc sales methodologies - Demonstrable relationships with C-Suite stakeholders, preferably at community financial institutions - A track record of negotiating, structuring and executing complex agreements - Prior experience of working with cross-functional teams (sales engineers, SDRs, product, design, marketing) through large deal close processes - An ability to learn and apply complex, industry specific concepts - A team-oriented attitude - Experience working in start-up environment This role’s expected annual base salary is $150,000 - $175,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash, equity bonuses and an annual variable compensation plan. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com. At Narmi, how we work is just as important as what we build. We call this The Narmi Standard: - High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care. - Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity. - Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal. - High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com

About Us Narmi is how community financial institutions unlock the very latest capabilities in digital banking, account opening, and lending so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the U.S. The results speak for themselves: our customers have grown deposits, revenue, and customer satisfaction, with one of the first institutions powered by Narmi recognized by Bankrate and NerdWallet for delivering the #1 digital banking experience in the country. The roleWe're hiring a VP of Finance & Accounting to lead Narmi's finance and accounting organization into its next stage of growth. You'll own the full function: strategic finance, FP&A, accounting, and all areas of compliance. You'll sit on the leadership team and partner directly with the founders and board on the decisions that shape where Narmi goes next. This is a high impact role. Importantly, you’ve done this before. You’ll get some quick wins on the board and apply your experience to help us scale quickly and avoid mistakes. You’ll bring a seasoned view to our Leadership Team but also a strong execution-oriented attitude. You'll inherit a mature team, clean books, and a finance function that runs well. Your job is to keep the "running well" part intact while also "setting up for what's next," whether that's continued growth, fundraising, or something bigger. What you'll ownStrategic Finance & FP&A - Annual planning, forecasting, and board reporting - Business partnering with go-to-market, product, and engineering leaders. Specifically on pricing and margin strategies for new and existing products. - M&A readiness, deal modeling, and diligence support - Capital strategy and treasury - Fundraising support and investor relations Accounting & Controllership - Month-end close, financial reporting, and GAAP compliance - Annual audit, tax filings, and 409A process - Internal controls and audit readiness - Direct oversight of accounting operations Team & Leadership - Manage and develop the FP&A Manager and Accounting Manager - Assess and build the finance team as Narmi scales - Set the bar for how finance partners with the rest of the company What you bring - 10+ years of finance experience, with direct ownership of both FP&A and accounting/controllership functions - Prior startup experience in a high-growth and lean environment - Track record of scaling finance and accounting organizations through a meaningful growth phase - GAAP fluency and direct experience running an annual audit - Strong analytical and financial modeling skills - Comfort in a fast-paced, founder-led environment - History of being a strong partner to go-to-market and product leaders Bonus points - CPA - Fintech, B2B SaaS, or financial infrastructure background - Banking or banking-as-a-service exposure - Public company readiness, IPO, or M&A experience CompensationThe base pay range for this role is $245,000 – $280,000 per year. At Narmi, how we work is just as important as what we build. We call this The Narmi Standard: - High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care. - Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity. - Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal. - High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com

Director of Sales Location: USA Remote Permanent - contract Fully-remote Salary: $150K to 165K Experience: 5 years Department: Sales & Customer Service Job Description: - The Growth team leads the charge in growing the number of financial institutions Narmi serves, as well as building confidence with prospects in Narmi’s solution - The Growth team is composed of Sales Development Representatives, Growth Executives, Directors of Growth, and Sales Engineers who are all focused on growing the adoption of Narmi’s platform across the financial institution market - As a Director of Sales, as an IC you will convey the value, and ultimately sell the Narmi One solution. Narmi One brings together six key components in a single unified platform: - Narmi Grow: Frictionless account opening to maximize conversions - Narmi Guard: Comprehensive, AI-powered fraud prevention - Narmi Banking: Engaging digital experiences that drive loyalty - Narmi Now: Real-time payments at a fraction of competitors’ costs - Narmi Open: Effortless integrations and custom feature development - Narmi Command: Powerful back-office tools for visibility and control - As someone focused on Narmi One, you will be empowered to sell any combination of the Narmi One solution - Additionally, over time, you will lead upsell initiatives to grow a financial institution’s relationship with Narmi. In short, you will have the ability to lead digital transformation for hundreds of financial institutions across multiple product lines - Run complex deals and lead prospects through the discovery and procurement process, including Narmi One platform positioning, demonstration, sales objectives, business case development and legal due diligence - Be accountable for traditional new sales responsibilities, including growing revenue by managing all aspects of the sales process, including building and managing new relationships, with financial institution prospects - Help grow a customer’s revenue with Narmi by selling them on additional Narmi One solutions over time - Leverage both new and existing contact database specifically as it relates to regional and community financial institutions in order to grow pipeline - Own a quota as you prospect new customers, deliver product presentations, develop sales presentations and and generate proposals - Develop a strong understanding of the Narmi Platform and its key differentiators - Be a resource in helping set the direction for the future growth of the Growth Team Benefits - 401K matching - Medical, dental, & vision
insurance - Student loan repayment assistance - Family planning - Volunteering time off - Learning and development stipend - Fitness & extra-curricular credits - Commuter benefits - Work from home stipend - Work from anywhere August - Team events, happy hours, & celebrations

About NarmiNarmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and happy customers. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US. About this roleCommunity banks and credit unions are the backbone of local economies, and Narmi exists to give them the digital banking infrastructure they need in order to win against megabanks and fintechs. As our Senior Partnerships Associate, Commercialization, you'll play a central role in making that mission a reality: ensuring Narmi's growing partner ecosystem is activated, adopted, and delivering measurable value to our customers. You'll be the connective tissue between our partners, our Customer Success teams, and the financial institutions we serve. You'll work closely with Customer Success, Delivery, and Account Management teams to identify and execute on partner adoption opportunities, consult customers on third-party solutions, and drive the expansion revenue that comes from a thriving partner ecosystem. What You'll Do - Revenue Expansion: Own and execute against revenue goals tied to partner adoption and commercialized ecosystem usage within our existing customer base. - CS & Delivery Partnership: Build the engagement framework for how Customer Success, Digital, and Consulting teams to introduce and deploy partners to existing Narmi customers. - Partner Commercialization: Define and optimize the pricing models, marketing campaigns, and "go-to-market" motions for established partners. - Implementation Alignment: Work closely with Implementation and Delivery teams to streamline the rollout process for FinTech partnerships at the financial institution level. - Customer Consulting: Identify opportunities to consult Narmi customers on their broader tech stack, positioning Narmi’s partners as the preferred solution. - Account Planning: Collaborate with Account Managers to embed partner solutions into long-term customer success plans and QBRs. What You'll Bring - 6+ years of relevant experience in a high-growth B2B SaaS company (FinTech preferred), specifically in roles focused on implementations, account management, or partner success. - Demonstrated experience in implementing and commercializing clients, products, or partnerships—moving from a signed contract to an integrated partnership and revenue realization. - Exceptional relationship-building skills with both external partners and internal delivery and customer success teams. - Strong analytical mindset with the ability to establish, track, and report on expansion KPIs and partner ROI. - Experience managing "face-to-face" partner relationships at industry events and on-site meetings with customers and partners. - Deep understanding of the operational workflows within financial institutions with experience implementing processes that scale across 100+ customers. - Ability to travel up to 25% for industry events, conferences, and partner meetings. This role's expected annual base salary is $135,000 - $150,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City will differ. You will also receive a full benefits package. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com. CompensationThe base pay range for this role is $135,000 – $150,000 per year.

About the role We're looking for a Product Director to lead Narmi's Consumer Banking vision. You'll shape the vision and strategy for the products that hundreds of thousands of people already use to manage their money every day, and you'll own the outcomes we drive. You'll work closely with Design, Engineering, Sales, Business Development, and our Co-Founders to define what we build and why. You'll lead a small team of product managers and spend real time in the field with the financial institutions we serve. That means visiting their offices, sitting with their teams, and hearing directly from the people who use what we build. What you'll do - Own the outcomes. You're accountable for the results the Consumer Banking team drives. Adapt the strategy and roadmap when you need to. - Set the vision. Define where Consumer Banking is headed at Narmi. Write the strategic narrative. Make sure every roadmap decision ties back to it. - Get out of the building. Regularly visit our banks and credit unions. Present Narmi's vision, gather honest feedback, and come back with sharper ideas. Expect to travel 10% of the time. - Manage stakeholders. Build trust across the company. Loop people into key decisions early so nothing lands as a surprise. - Drive prioritization. Push hard trade-offs. Make the case to leadership for the resources your team needs. Keep executives close to your team's progress. - Shape company strategy. Develop deep expertise in consumer digital banking across fintech, bank tech, and community banking. Use what you learn to influence where Narmi goes next. - Ship quality. Partner with engineering, design, and QA to release products that work and feel good to use. - Improve how the team works. Spot inefficiencies in how features get specced and shipped. Fix them. - Launch well. Work with Marketing and Sales on launch strategies and GTM materials that land with our clients and their account holders. - Bring the voice of the customer into everything. Use research and data to make calls, not gut feel. - Build a team. You'll start with a small team of product managers and grow it over time. Hire well, coach honestly, and develop the people around you. What you'll bring - 10+ years in product management, with at least 4 in digital banking, fintech, or payments - A track record of shipping consumer financial products people actually like using - Strong UX sensibility paired with the discipline to run real user research - Fluency with data to guide UX strategy and measure the impact of what you ship - Comfort being customer-facing. You've presented to external audiences, led discovery sessions, and can read a room - Willingness to travel regularly to visit our bank and credit union clients - A track record of balancing technical realities with what customers actually need - Experience leading product managers, or clear potential to grow into it The expected annual base salary for this role is $200,000-$240,000. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com.

The Director of Customer Success is the most senior relationship at each of our largest customer accounts. You own the renewal. You own the growth. You're the person a bank CEO calls when something big is happening, good or bad. You'll partner with our Product and Engineering teams to turn customer feedback into the next version of Narmi. You'll coach a small team of Associate GMs who handle the day-to-day of your accounts. And you'll carry real commercial accountability for Net Retention, expansion, and customer satisfaction. This is a hands-on job in a lean company. You'll have real ownership, real autonomy, and real leverage to shape how Narmi shows up for its customers. You'll also answer hard questions from executives who are trusting us with one of their most strategic initiatives. What You'll Do - Own a book of enterprise bank and credit union accounts: strategy, relationship, renewal, expansion. - Become the trusted advisor to C-suite and SVP stakeholders at your customers. CEOs, CFOs, and Chief Digital Officers are your people. - Drive measurable outcomes for your customers: digital deposit growth, account opening, operational efficiency, and product adoption. - Lead renewal, extension, and expansion conversations that contribute directly to Narmi's top-line growth. Track what matters: Net Retention Revenue, NPS, feature adoption. - Coach, mentor, and develop Associate GMs on your pod. Help build the best practices that will scale our team. - Work closely with Product and Engineering to translate customer feedback into clear, actionable product requirements. - Use product data to spot risks early, surface growth opportunities, and make the case for what to do next. What You'll Bring - 7+ years of experience owning customer relationships, retention, and revenue outcomes in a high-growth environment (B2B SaaS, fintech, marketplace, or similar). - A track record of being promoted inside the companies you've worked at. You earn trust and keep getting more of it. - A history of scaling something from zero. A team, a process, a book of business, or a whole function. - Experience managing and developing people, including having hard conversations when the situation calls for it. - Strong cross-functional instincts, especially with Product and Engineering. You know how to turn customer feedback into something a PM can actually build. - Comfort with both the C-suite strategy conversation and the detailed operational one. - Strong organizational skills and the ability to hold many priorities at once without dropping any of them. - Fluency with data. You don't wait for someone to pull a report before you have a point of view. - Prior experience with financial institutions or regulated industries is helpful but not required. Our best GMs learned the banking context on the job. What We Value - High trust. We're honest with each other and assume good intent. That's how we move fast. - A roll-up-your-sleeves mentality. Nobody here is too senior to do the work. - Customer obsession. Their wins are our wins. Their problems become our problems, fast. This role’s expected annual base salary is $160,000 - 180,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash, equity bonuses and an annual variable compensation plan. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com. CompensationThe base pay range for this role is $160,000 – $180,000 per year.

About Narmi: Narmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and happy customers. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US. About the Growth Team: The Growth team leads the charge in growing the number of financial institutions Narmi serves, as well as building confidence with prospects in Narmi's solution. The Growth team is composed of Sales Development Representatives, Growth Executives, Directors of Growth, and Sales Engineers who are all focused on growing the adoption of Narmi's platform across the financial institution market. As a Director of Growth, you will convey the value, and ultimately sell the Narmi One solution. Narmi One brings together six key components in a single unified platform: Narmi Grow: Frictionless account opening to maximize conversions Narmi Guard: Comprehensive, AI-powered fraud prevention Narmi Banking: Engaging digital experiences that drive loyalty Narmi Now: Real-time payments at a fraction of competitors' costs Narmi Open: Effortless integrations and custom feature development Narmi Command: Powerful back-office tools for visibility and control As someone focused on Narmi One, you will be empowered to sell any combination of the Narmi One solution. Additionally, over time, you will lead upsell initiatives to grow a financial institution’s relationship with Narmi. In short, you will have the ability to lead digital transformation for hundreds of financial institutions across multiple product lines. What You'll Do: - Run complex deals and lead prospects through the discovery and procurement process, including Narmi One platform positioning, demonstration, sales objectives, business case development and legal due diligence - Be accountable for traditional new sales responsibilities, including growing revenue by managing all aspects of the sales process, including building and managing new relationships, with financial institution prospects - Help grow a customer’s revenue with Narmi by selling them on additional Narmi One solutions over time - Leverage both new and existing contact database specifically as it relates to regional and community financial institutions in order to grow pipeline - Own a quota as you prospect new customers, deliver product presentations, develop sales presentations and and generate proposals - Develop a strong understanding of the Narmi Platform and its key differentiators - Be a resource in helping set the direction for the future growth of the Growth Team - Travel up to 25-40% of the time What You'll Bring: - 8+ years of direct selling or interaction with financial institutions or large scale enterprises at large ACVs (greater than $250K ARR) - Consistent quota attainment of 1mil per year or higher - Entrepreneurial and solution oriented approach - Understanding and proven success of how to convey the value of a platform solution - Experience with a Consultative Sales approach and familiarity with Command of the Message, Sandler and/or Meddicc sales methodologies - Demonstrable relationships with C-Suite stakeholders, preferably at community financial institutions - A track record of negotiating, structuring and executing complex agreements - Prior experience of working with cross-functional teams (sales engineers, SDRs, product, design, marketing) through large deal close processes - An ability to learn and apply complex, industry specific concepts - A team-oriented attitude - Experience working in start-up environment This role’s expected annual base salary is $150,000 - $165,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash, equity bonuses and an annual variable compensation plan. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com.

About the role: We’re hiring a Fraud & Risk Solutions Lead to serve as Narmi’s internal and external fraud subject-matter expert. This person will sit within the Delivery team and work closely with Support, Customer Success, Sales, Partnerships and Product to elevate how Narmi approaches fraud across both Narmi Grow and Narmi Banking. This is a highly cross-functional, customer-facing role. Success looks like less back-and-forth for frontline teams, more confident fraud conversations with prospects and customers, and ultimately, more closed and expanded business driven by trusted fraud expertise. This role is ideal for someone who has experienced fraud and risk inside a community financial institution (or similar environment) and is excited to bring that expertise into a fintech setting. What You’ll Do: Be Narmi’s Fraud SME - Maintain current knowledge surrounding financial institution fraud and risk mitigation and latest tools available via Narmi and integrated partners. - Leverage this expertise to provide comprehensive information, advocacy and support needed across the customer lifecycle, including pre-sales, onboarding and post-live. - Serve as the primary escalation point for fraud-related questions from Support and Customer Success - Handle basic through semi-advanced fraud inquiries, reducing reliance on non-experts across the org - Configure and support fraud tooling (including Alloy and other platforms as applicable) Support Go-To-Market Efforts - Partner with Sales during fraud-specific portions of the sales cycle specializing in risk management features across the Narmi One platform: such as Narmi Grow (Account Opening identity verification) and Narmi Banking (ongoing user, device and transaction monitoring) - Provide credibility and confidence to prospects evaluating Narmi’s fraud posture - Play a critical role in expanding adoption of Narmi Guard, particularly within existing Banking customers Focus on Ongoing Fraud, Not Just Account Opening - Actively support fraud strategy beyond account opening, with a strong emphasis on ongoing fraud monitoring, policy review, and optimization - Help customers understand and adopt best practices for evolving fraud threats Partner with Product + Integrated Third Parties - Liaise with Product and relevant Third Parties to influence the roadmap and improvements to Narmi Guard across Grow and Banking - Bring real-world FI fraud insights into product decisions and prioritization Act as a Fraud Solutions Architect - Help customers get maximum value from Narmi’s fraud capabilities during implementation and post-launch - Advise on fraud policies, workflows, and adoption of new tools and features over time What You’ll Bring: - Experience working in fraud and risk at a community financial institution, credit union, neobank, or similar environment - Deep understanding of common fraud types impacting FIs today - Familiarity with multiple fraud platforms and how they’re used in practice - Ability to confidently engage with fraud, risk, and compliance teams on the FI side - Working knowledge of BSA/AML concepts and foundational regulatory requirements - Strong communication skills and comfort in customer-facing conversations - Demonstrated ability to deliver against multiple initiatives/projects simultaneously and maintain effective internal and external stakeholder management Preferred: - Experience partnering with or implementing third-party fraud vendors (e.g., Alloy or similar tools) - Understanding of SaaS infrastructure including technical awareness of various integration methods, including APIs, SDKs and SSOs - Experience supporting sales or pre-sales conversations What You Can Expect From Us: - Make a real impact on how community financial institutions fight fraud - Shape a function that will become a long-term strategic advantage for the company - Work cross-functionally with Sales, IM, CS, Support, Partnerships and Product - Join a growing fintech that values expertise, ownership, and thoughtful execution Important Note Out of respect for our current customers, Narmi will not hire candidates who are currently employed by an existing Narmi customer. At Narmi, how we work is just as important as what we build. We call this The Narmi Standard: - High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care. - Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity. - Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal. - High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others. The expected annual base salary for this role in NYC/CA is $150,000 - 174,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits (medical, dental, vision) package. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com.