Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Customer Success & Field Support Job Description Responsibilities/Expectations: - Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, and CMSO Support teams throughout the customer engagement. - Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management. - Exercise judgment in selection methods and techniques for obtaining solutions. - Ensures best practices are being adhered to within the customer's environment. - Delivers consistent service levels by exceeding customer expectations and managing customer escalations. - Helps manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new cloud releases, customer requests, field change orders, and reconfigurations, and is engaged on all upgrade and execution plans. - Maintains awareness of all complex service matters including technical solutions implementations and activities. - Reporting on technical performance, and providing reviews of relevant service requests open within a customer's environment - Can explain technical problems and solutions to team/client members. - Ensures effective coordination and support between account teams and supporting technical resources. - Builds value-added relationships within the domain of the account to become the trusted technical advisor to the customer. Preferred Qualifications: - Bachelor's Degree in Business, IT, Management, Marketing, or Sales - 5+ plus years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience is a plus. - Strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud Deployment Target Base Salary Range: $90,000 - $100,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Required Skills: - High School diploma, or Associates, or Bachelor's degree and 4+ years of experience in Vesta or Command Center Software, OR 5+ plus years in Vesta, Command Center Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. #LI-JM3 #LI-REMOTE Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

• Respond to customer enquiries via email, remote meetings and helpdesk in a timely and professional manner. • Act as the voice of the customer and partner with the product, and other customer facing teams to ensure customer feedback is heard. • Guide customers through best practices day to day requirements and system usage. • Be an additional support to customer onboarding teams when required. • There may be occasional travel to meet with the team in-person and to make sure our customers are supported when necessary. • Some flexibility for weekend support may rarely be required due to the global nature of aviation operations.

We're looking for a dedicated and client-focused Remote Customer Service Representative to support day-to-day client interactions within a structured, advisor-supported environment. In this role, you will assist clients by providing clear guidance, coordinating schedules, and helping ensure each experience is smooth, organized, and handled with care from start to finish. You'll work closely with assigned advisors to manage client requests, respond to questions, and provide timely updates related to scheduling, confirmations, and overall coordination. This fully remote position is ideal for someone who enjoys helping others, staying organized, and delivering consistent, high-quality service. What You'll Do: Provide support to clients in coordination with their assigned advisor Respond to inquiries in a timely and professional manner Assist with scheduling, confirmations, and follow-up communication Maintain accurate and up-to-date client records Ensure clear and consistent communication throughout each interaction What We're Looking For: Strong communication and customer service skills High attention to detail and ability to stay organized Comfortable working independently in a remote environment Reliable, professional, and tech-savvy Why This Role Stands Out: Fully remote work environment Structured training and ongoing support Clear systems and processes to guide your work Opportunity for growth within a collaborative and supportive team

ABOUT US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology, and facial surgery. With 55 clinics and 5 surgery centers, led by 110 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia. JOB SUMMARY: The RCM Customer Service Representative is responsible for assisting with patient statement and internal billing questions. This position is also responsible for supporting the RCM CSR team with day-to-day challenges, and meeting productivity goals. Essential Job Functions: - Answer high volume of patient calls - Answer day-to-day questions and provide support to patients and team members - Ensure patient understands the statement and assist with taking payment - Follow up timely on internal and external correspondence - Identify and provide feedback on areas of opportunities - Identify and escalate posting trends that affect our patient's receiving an erroneous statement - Maintain CSR goals set by management - Other duties as assigned by your manager COMPETENCIES: - Outstanding communications skills, both written and oral - Experience in healthcare, at least one year - Attention to detail, and flexible work style - Must be team player - Excellent customer service skills. Both external and internal EDUCATION AND EXPERIENCE: - High School Diploma or equivalency is required POSITION TYPE AND EXPECTED HOURS OF WORK: - This is a full-time remote position. - Location: Remote in AL, FL, GA, IL, IN, MI, MO, NC, OH, PA, SC, TN, TX, VA - The hours required are Monday – Friday 8am – 5pm EST - Travel to other locations as necessary BENEFITS: 401(K) Company Match Medical and Dental Insurance Vision Benefits Flexible Spending Accounts Pet Insurance Disability Insurance Life Insurance Continuing Education Paid Time Off US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.