Mweb

Role Description MWEB (Pty) Ltd currently has vacancies for Sales Call Centre Agent on Commission only (FTC) who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of MWEB (Pty) Ltd core products. - Present, promote and sell products/services - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs - Establish, develop and maintain positive business and customer relationships - Expedite the resolution of customer problems and complaints to maximize satisfaction - Achieve agreed upon sales targets and outcomes within schedule - Coordinate sales effort with team members and other departments - Analyze the territory/market’s potential, track sales and status reports - Keep abreast of best practices and promotional trends - Continuously improve through feedback Qualifications - Matric Grade 12 - Clear criminal record - 2-year sales experience (mandatory) - Basic computer literacy - ISP experience advantageous - Proven Inbound and or Outbound and cold calling sales track record essential Requirements - Ability to work with limited supervision - Attention to detail - Self-motivated - Patience, persistence, and a positive attitude - Team player - Ability to work in a fast paced and pressurized environment - Strong sales ability, objection handling, need creation - High degree of self-management, responsibility, and accountability - Deadline & Target Driven - Time Management Skills - Pipelining Reports - Ability to close a Sale - Targeting, Tracking and Measuring - Manage Sales process through strong pipelining skills - Customer Retention Benefits - Fully Remote work environment - No need to go into the office; you can work from just about anywhere - Partnership with Workshop 17 for shared office/workspace access, covered by the company - Provision of necessary tech equipment for a remote office: Laptop, monitor, and headset - Free connectivity provided

Role Description The Order Fulfilment Department currently has a vacancy for a Contact Agent reporting to the Fulfilment Team Manager, who will be responsible for maintaining smooth and efficient processes while providing outstanding customer service. This position requires someone who values strong working relationships with customers and suppliers and can intuitively identify and respond to customer needs before they arise. Qualifications - Excellent verbal and written communication skills (English) - Customer focused - Attention to detail - Ability to work under pressure & manage several priorities at a time - Good communicator - Being courteous and professional at all times - Ability to up-skill and learn independently - Ability to work independently and in a team - Grade 12 - At least 2-3 years' experience in a Customer Service/Call Centre environment - Strong customer service skills - Strong telephone etiquette - Live Chat experience - MS Office (Excel, Word and Outlook) experience will be advantageous Requirements - ISP experience will be advantageous - Being tech savvy is not a must, but it will definitely be an advantage Benefits - Fully Remote work environment - No need to go into the office; you can work from just about anywhere - Partnership with a shared office/workspace called Workshop 17, covering the cost of access to any of their branches around the country - Provision of all necessary tech equipment needed for a remote office: Laptop, monitor, and headset - Free connectivity provided

Role Description This is not a typical design role. The Lead Designer will define and drive the creative direction for two of South Africa’s leading ISPs — Mweb and Webafrica. This role owns the end-to-end design function, shaping how both brands show up across every customer touchpoint. From high-level creative vision through to hands-on execution, this role is responsible for delivering world-class, conversion-driven design across digital, social, video, product, and print channels. This role combines hands-on creative excellence with strong leadership, requiring someone who can both craft standout work and build a high-performing, future-fit design team. Qualifications - Degree or diploma in Graphic Design, Visual Arts, or a related field - 5+ years of design experience, with a strong, diverse portfolio across digital, social, video, and print - 2+ years leading and managing design teams (agency or in-house) - Proven experience working across multiple brands or large-scale design environments - Strong proficiency in tools such as Adobe Creative Suite (Illustrator, Photoshop, InDesign, After Effects), Figma, and related platforms Requirements - Own and define the creative direction for both Mweb and Webafrica, ensuring each brand is distinct, consistent, and market-leading - Lead the development of concepts from brief through to execution across all formats (digital, video, social, print, product UX/UI) - Set and uphold exceptional standards of design craft, ensuring all output is polished, modern, and effective - Continuously evolve and refine brand identities, toolkits, and design systems to ensure consistency at scale - Balance creativity with performance — delivering work that drives measurable results - Champion innovation in design, continuously raising the bar for creative output and customer experience - Manage and prioritise a high volume of work across two major brands in a fast-paced environment - Ensure seamless delivery of campaigns, product launches, and always-on marketing initiatives - Maintain strong project management discipline, ensuring timelines, quality, and efficiency are consistently met - Balance strategic thinking with hands-on execution when required - Lead, mentor, and inspire a multi-skilled in-house design team - Build and scale design capability, fostering a culture of creativity, accountability, and continuous improvement - Develop emerging talent and create clear growth pathways within the team - Establish efficient workflows, tools, and processes to maximise team output and effectiveness - Partner closely with marketing, product, and commercial teams to deliver cohesive and effective campaigns - Build strong relationships across the business through clear communication, high EQ, and collaborative ways of working - Act as the design voice within the organisation, influencing decision-making through creative insight Benefits - Private Health Insurance - Provident Fund - Work From Home - Performance Bonus - Internet subsidy