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Monzo Bank

We're a bank that lives on your phone, on a mission to make money work for everyone.

Senior Fraud Investigator, English & Spanish Speaking

GeneralGeneralFull TimeRemoteSeniorTeam 1,001-5,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

4 days ago

Salary

£31.1K - £39.3K / year

Seniority

Senior

EnglishSpanish

Job Description

Senior Fraud Investigator, English & Spanish Speaking

Monzo Bank

• Gathering evidence from flagged transaction data and customers’ claim submissions and probing further where needed. • Using Monzo’s values to investigate suspicious transactions with empathy and attention to detail. • Reassuring and supporting customers through the process of identifying active fraud. • Safeguarding compromised accounts and ensuring customers can resume safe usage of their Monzo account. • Providing advice and support to victims of fraud on future protections. • Communicating with other banks about potential fraudsters in the customer base. • Communicating with CIFAS regarding potential fraudsters. • Engaging with law enforcement about crimes discovered during investigations. • Submitting accounts for closure based on investigation findings.

Job Requirements

  • Strong English written and verbal communication skills.
  • Fluent in Spanish both written and verbal communication skills.
  • Strong team player and able to work effectively as part of a technical team.
  • Understanding of Fraud and handling various typologies of Fraud to reach resolutions for customers.
  • Ability to provide actionable specific feedback to a wide range of audiences and levels.
  • Significant experience identifying trends and delivering fraud technical training and coaching.
  • Knowledge of fraud prevention policy, regulations in the UK and the EU, and associated financial crime risks.

Benefits

  • £2,500 Multilingual Premium
  • £1,000 learning budget each year to use on books, training courses and conferences.
  • Guaranteed time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.
  • Additional benefits available on the Monzo careers page.

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