We're a bank that lives on your phone, on a mission to make money work for everyone.
Senior Fraud Investigator, English & Spanish Speaking
Location
United Kingdom
Posted
4 days ago
Salary
£31.1K - £39.3K / year
Seniority
Senior
Job Description
Senior Fraud Investigator, English & Spanish Speaking
Monzo Bank
• Gathering evidence from flagged transaction data and customers’ claim submissions and probing further where needed. • Using Monzo’s values to investigate suspicious transactions with empathy and attention to detail. • Reassuring and supporting customers through the process of identifying active fraud. • Safeguarding compromised accounts and ensuring customers can resume safe usage of their Monzo account. • Providing advice and support to victims of fraud on future protections. • Communicating with other banks about potential fraudsters in the customer base. • Communicating with CIFAS regarding potential fraudsters. • Engaging with law enforcement about crimes discovered during investigations. • Submitting accounts for closure based on investigation findings.
Job Requirements
- Strong English written and verbal communication skills.
- Fluent in Spanish both written and verbal communication skills.
- Strong team player and able to work effectively as part of a technical team.
- Understanding of Fraud and handling various typologies of Fraud to reach resolutions for customers.
- Ability to provide actionable specific feedback to a wide range of audiences and levels.
- Significant experience identifying trends and delivering fraud technical training and coaching.
- Knowledge of fraud prevention policy, regulations in the UK and the EU, and associated financial crime risks.
Benefits
- £2,500 Multilingual Premium
- £1,000 learning budget each year to use on books, training courses and conferences.
- Guaranteed time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.
- Additional benefits available on the Monzo careers page.
Related Guides
Related Categories
Related Job Pages
More General Jobs
Teaching Assistant, Aerospace Technician
Correlation OneWe transform workforces today to power the data economy of tomorrow. | #6 on LinkedIn's Top Startups 2022 list
• Monitor appropriate Slack channels (#c1-TA, #live-chat, #extra-help, and other relevant channels) for Learner questions and answer them promptly • Facilitate breakout rooms during lecture time, when applicable • Assist in keeping the session progressing should the Lead Instructor experience technical difficulty or is otherwise unable to deliver the lecture • Review content materials (including lab, projects, extended cases, etc.) for the next lecture to ensure you are prepared to answer Learner questions • Hold up to six (6) Individual Office Hours via Zoom with Learners in the program so they can ask any additional questions or get support as necessary • Grade Learner submissions of exercises and projects within seven (7) days of submission • Support continuous program improvement by providing thoughtful feedback to Correlation One team via Weekly Write Ups
Career Success Coach
Correlation OneWe transform workforces today to power the data economy of tomorrow. | #6 on LinkedIn's Top Startups 2022 list
• Conduct 1:1 coaching meetings with your cohort of ~60 assigned learners • Attend weekly CSC pod meetings • Track learner interactions and job search progress • Prioritize Slack and email communication • Review and provide feedback on PD deliverables • Identify and share job opportunities • Attend PD sessions throughout the program
Teaching Assistant, Data Center Technician
Correlation OneWe transform workforces today to power the data economy of tomorrow. | #6 on LinkedIn's Top Startups 2022 list
• Support ~34 Learners in Correlation One’s virtual training programs • Provide synchronous and asynchronous support to ensure learning, comprehension, and retention of program content • Attend and proactively engage in mandatory Pre-Program TA Onboarding • Monitor appropriate Pumble channels for Learner questions and answer them promptly • Check-in with Learners after each live session • Facilitate breakout rooms during lecture time • Assist in keeping the session progressing during technical difficulties • Monitor appropriate Pumble channels for Learner questions on non-live days • Foster discussion by posing questions and sharing relevant links • Review content materials for upcoming lectures to ensure preparedness • Hold up to six (6) Individual Office Hours per week with Learners • Grade Learner submissions of exercises and projects within seven (7) days • Support continuous program improvement by providing thoughtful feedback • Submit weekly write-ups summarizing accomplishments and challenges • Attend and participate in the weekly staff meeting
Advisor – Utility Strategy, Part-time
ComityWe’re working towards an electricity grid that is efficient, autonomous, resilient and powered by 100% renewable energy.
• Advise on design: shape the structure and features of our collateral product so it aligns with utility credit standards and practical requirements. • Guide utility engagement: identify the right stakeholders and decision-makers within utilities and advise how best to approach them. • Stress-test acceptance: anticipate potential objections, explain what utilities really care about, and help us refine messaging to maximize credibility. • Leverage your network: open doors to relevant contacts across utilities and industry associations to accelerate education and adoption. • Be a sounding board: provide ongoing perspective on how utilities perceive credit risk, collateral, and counterparties in today’s power markets.


