Mom's Meals

Title: Intake Community Supports Representative Location: IA- USA Job Description: Position Summary The Intake Community Support Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.50/hour ($18.50/hour for bilingual candidates) with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 11:00am-8:00pm with the potential for overtime. Position Responsibilities may include, but not limited to - Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order - Address questions, and provide exceptional customer service - Input order information into the appropriate client order screen - Document all conversations with client into client information database - Ensure all assigned clients are contacted and have an order on file - Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients - Work quickly and efficiently without making the client feel rushed - Assisting clients with reships (after training is completed) - Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral. - Notify clients of benefits ending soon within the 30 day time frame, and offering to assist with reauthorization when able, or explain next steps for those whose agency does not allow Mom’s Meals to initiate the request - Explain benefits including nutritional counseling requirements and possible timelines for clients awareness Required Skills and Experience - High school degree or GED - 1 year of previous customer service experience - Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook) - Clear oral communication skills - Previous experience with data entry - Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required – Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits - Must have a quiet workspace that is free from distraction Preferred Skills and Experience - 1 year of previous call center experience - Bilingual (English/Spanish) Physical Requirements - Repetitive motions that include the wrists, hands and/or fingers - Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods - Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus Our Mission Improving Life Through Better Nutrition at Home Core Values Teamwork Relentlessly Dependable Appreciation & Respect Innovation & Constant Improvement Delivering Excellence Company Overview Mom’s Meals is a home-delivered meal service providing fully-prepared, refrigerated meal solutions directly to homes nationwide. For over 20 years, we’ve provided seniors, patients recovering post-discharge, and those managing chronic conditions with tailored nutrition solutions that support individual and unique needs. If you’re passionate about the wellbeing of others and truly want to make a difference, Mom’s Meals could be the place for you! We’re a family-operated company looking for fun, compassionate, and friendly people to join our team. Equity & EOE Statement At Mom’s Meals, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

• Overseeing the Care Navigation program, ensuring existing programs operate efficiently • Managing relationships with health plan partners • Overseeing internal policies, procedures, workflows, and teams conducting care navigation activities • Providing telephonic care navigation services to individuals receiving services through various programs including: 1115 waiver programs, ILOS & VAB programs • Reporting to the Director of Intake • Traveling occasionally to offices in Iowa and New York for requirements like orientation

• Maintain Managed Medicaid channel growth through continued development of relationships at Managed Medicaid, AAA, CBO, PACE and state case management agencies • Concentrate on supporting health plan and agency partners with successful Medically Tailored Meal programs through responsive account management • Expand knowledge of referral pathways by leading field-based members • Ensure Mom’s Meals is recognized as an industry leader in quality, customer service, and nutritional support for members with chronic health conditions • Travel 50-75% of the time including 2-3 overnight stays per week

• Maintain Managed Medicaid channel growth through continued development of relationships at Managed Medicaid, AAA, CBO, PACE and/or state case management agencies • Support health plan and agency partners with successful Medically Tailored Meal programs through responsive account management • Expand knowledge of referral pathways by leading field-based members • Have a relationship-oriented approach to client engagements ensuring Mom’s Meals is recognized as an industry leader in quality, customer service, and nutritional support for members with chronic health conditions • Travel up to 30% of the time, mostly daytime travel but some overnight stays • Attend 2-3 times/year traveling throughout the US for Sales Summits or conferences

• Schedule and conduct onsite vendor food safety and quality assessments through collaboration with Internal Stakeholders for new potential vendors • Maintain current supplier approval schedule and conduct re-evaluation audits per the defined frequency • Thoroughly assess vendor risks as it relates to various product types (i.e., Meat, poultry, egg, dairy, baked goods, fruit/vegetables, food additives/ingredients, etc.) and applicable regulations (i.e. USDA and FDA) and Quality Standards (i.e. SQF, BRC, etc.) • Write reports and communicate findings in a timely manner to execute prompt closure to identified nonconformances • Follow up with suppliers on corrective action plans as needed to ensure the appropriate level of action is taken to eliminate nonconformance • Work with suppliers to improve their overall service level, including compliance to specifications and COA requirements • Identify, measure, implement and report on continuous improvement initiatives within the supply chain program (i.e. Supplier Performance metrics, etc.) • Further develop and evolve food safety and quality risk assessment criteria and supplier qualification programs, assist with HACCP and Food Safety Plans as needed • Assist in analyzing complaint data as it relates to raw materials to identify trends and opportunities with vendors to drive continuous improvement • Assure programs, policies and procedures are compliant and kept current • Input supplier data within the computerized quality management system to ensure current information is maintained

• Develop and own the product roadmap: Own and evolve strategy for key product areas, ensuring alignment with company goals, market opportunities, and user needs • Identify and prioritize opportunities: anticipate future needs, use data and insights to assess impact, and ensure clear alignment with company goals • Drive discovery & user research: Partner with design and research to uncover unmet needs, validate assumptions, and embed customer insights into product direction • Own the research to delivery loop: Translate insights into initiatives, define clear success metrics, and ensure delivery teams build features that address validated needs • Focus on adoption & retention: Monitor product utilization, user retention, and customer satisfaction, building strategies to improve outcomes over time • Scalability: Drive platform strategy, ensuring solutions are scalable, configurable, secure, and compliant • Influence data-driven decisions: Define and track KPIs (engagement, retention, ROI, NPS, operational efficiency) and use data to drive prioritization and iteration • Enable experimentation & growth: Design and oversee A/B tests, pilots, and phased rollouts to evaluate product impact and accelerate learning • Lead cross-functional delivery: Partner closely with engineering, design, operations, compliance, and go-to-market teams to ensure aligned execution • Manage complex trade-offs: Drive stakeholder alignment on sequencing, prioritization, and resourcing in a way that balances short-term delivery and long-term vision • Mentor & coach: Provide guidance and development opportunities for product owners, business analysts, and other team members • Stay ahead of industry shifts: Track SaaS, healthcare tech, and regulatory trends, incorporating insights into forward-looking product planning

Billing Specialist Location: IA, Ankeny Job Description: Position SummaryThe Billing Specialist is responsible for performing specified financial tasks in support of the day-to-day operations of the Billing/Revenue Cycle Department.We're looking for someone with a strong internal drive to solve problems, drive collections, is a team player, and ensure every claim is handled with care and urgency. PTO and benefits available after 30 days of employment. Following training, this will be a hybrid position offering the opportunity to work 3 days in the office and 2 days remotely each week.Position Responsibilities may include, but not limited to - Create billing reports of assigned agencies - Submit accounts receivable claims and/or invoices for weekly/monthly billing of assigned agencies - Reconciliation of assigned state or local agencies - Research and resubmit of billings to assigned agencies - Review quality assurance of all referrals or updated clients from assigned state or local agencies - Make outbound & inbound calls, emails to assigned state or local agencies with the purpose of securing correct information regarding new referrals, updated clients, and billings - Responsible for executing complex billing tasks, mentoring junior staff, and leading cross-functional initiatives - Reduce payment agency backlog - Perform in-depth audits of project data to identify and resolve billing discrepancies - Demonstrate successful performance through accuracy, timeliness, and customer satisfaction metrics - Utilize advanced Excel functions (e.g., VLOOKUP) and reporting tools in CRM and SharePoint - Manage complex billing scenarios including denials, rejections, and aging accounts - Collaborate with Posting teams to resolve discrepancies and support month-end close - Prepare and submit electronic claims, paper claims, and invoices (CMS-1500, UBs, invoices, and payer portals, etc.) - Resolve claim rejections timely and resolve claim denials through research, appeals, claim corrections/resubmission, and follow-up with health plans - Ensure accurate and compliant billing, following specific regulations of multi-state Medicaid and MCO's,Medicare Advantage, and Older Americans Act programs - Responsible for ensuring aged outstanding balances of assigned payers is kept within department standards - Participate in process improvement initiatives. Collaborate across teams to resolve issues, claims denials, and aging - Other tasks as assigned, including but not limited to, assisting with projects that impact collections or write offs Required Skills and Experience - High School Diploma or GED - 2+ years of work-related experience in healthcare related field, ie, healthcare billing institutional and professional claims, patient registration, and/or patient access - Intermediate level Excel skills - Strong oral and written communication skills - Ability to multi-task, set priorities, and pays close attention to detail - Strong ability to work with team members across multiple departments - Ability to work unsupervised with strong critical thinking and problem-solving skills - Experience with Waystar, CRM, D365, and/or electronic health record platforms - Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits - Must have a quiet workspace that is free from distraction Preferred Skills and Experience - Bachelor's degree in healthcare administration, medical administrative assistance, or healthcare finance - Previous experience with electronic claims, such as electronic 835/837 claim and remit files, Zirmed, and/or secure payer web portals - AAHAM and/or HFMA certification - Knowledge of CMS regulation and strong familiarity with healthcare billing standards and compliance - Experience with Waystar, CRM, D365, and/or electronic health record platforms Physical Requirements - Repetitive motions that include the wrists, hands and/or fingers - Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods - Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus Company Overview Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. EEO Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

• Administer MuleSoft Anypoint Platform for Salesforce-centric integrations, including REST/SOAP APIs, CDC, Platform Events, and Bulk APIs • Configure Salesforce Connected Apps, OAuth settings, Named Credentials, API gateways, and mutual TLS • Manage API-led layers (System, Process, Experience APIs) optimized for Salesforce traffic • Administer Anypoint environments, CloudHub runtimes, VPCs, DLBs, and VPN connections • Manage deployment pipelines across Dev/QA/UAT/Production • Maintain secrets, certificates, access controls, and environment configurations • Provision and maintain sFTP servers/endpoints, user accounts, SSH keys, and folder-level security • Oversee file transfer automation, retention schedules, and archival processes • Monitor transfer failures and troubleshoot issues including network access, permission problems, and authentication faults • Support Mule flows and Salesforce integrations that depend on scheduled or event-driven file processing • Use Anypoint Monitoring, CloudHub logs, and Salesforce monitoring tools for operational visibility • Diagnose integration failures, API throttling, latency, and sFTP errors • Perform root‑cause analysis and implement resiliency strategies • Manage cert and key lifecycles, data encryption, and secure property management • Enforce API security standards such as OAuth 2.0, JWT, client ID enforcement, and IP allow‑lists • Ensure compliance with internal audit, legal, and governance requirements • Maintain technical documentation, runbooks, integration diagrams, and sFTP inventories • Work cross‑functionally with Salesforce admins/developers, MuleSoft engineers, security teams, and business stakeholders

Execute full-cycle payroll processing for hourly and salaried employees using UKG Pro. Process payroll adjustments including retro pay, off-cycle runs, bonuses, and terminations....

Title: Social Media Manager Location: IA-Ankeny Job Description: Position Summary The Social Media Manager is responsible for shaping, executing and optimizing the social media strategy across all owned channels to elevate the Mom’s Meals brand and meaningfully engage key audiences. This role manages content creation, channel publishing, influencer partnerships, community engagement, analytics and social listening. They collaborate closely across the marketing team to ensure content is aligned, timely, on-message and strategically advancing business goals. The ideal candidate is a proactive storyteller and digital strategist who understands the role of social media in advancing brand reputation, thought leadership and growth. They are creative, resourceful and capable of creating thumb-stopping content even with limited resources and a regulated communications landscape. Brings proven experience building and managing influencer or ambassador programs, including sourcing partners, negotiating collaborations, managing contracts/deliverables and measuring impact. Thrives in fast-paced environments, confident using data, insights and social listening to guide decisions. Prefer local/hybrid (onsite 3 days/week), but open to considering fully remote with travel to the Ankeny headquarters quarterly. Benefits Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it. Benefits include: -PTO, holiday pay and holiday of choice -401(k) match -Life insurance -Short-term disability -Health, dental and vision insurance -Maternity/paternity leave -Health savings account (HSA) -Flex spending accounts (FSA) – health and dependent Position Responsibilities may include, but not limited to: - Develop and manage a strategic social media plan and editorial calendar aligned with business goals. Identify opportunities for thought leadership, storytelling and amplification to support brand goals - Develop and manage influencer and ambassador partnerships — including sourcing, contracting, briefing, and coordinating content — to amplify brand storytelling and reach key audiences - Create, edit and publish posts across all social platforms. Produce or coordinate creation of graphics, short-form video, animations and other assets. Ensure all content meets brand and accessibility standard - Monitor, moderate and respond to community engagement in alignment with brand and company guidelines - Work closely across the Marketing team on messaging priorities and collaborate to support integrated campaigns, events and storytelling initiatives. Partner with Human Resources and other internal teams for internal culture content, recruitment marketing and other awareness opportunities - Track social and influencer campaign performance using analytics dashboards, measure engagement, reach, sentiment, and impact. Provide actionable insights to improve content strategies - Conduct social listening to identify trends, risks, opportunities, audience behaviors, and competitive insights. Provide actionable insights to improve brand reputation and/or campaigns - Protect the brand by ensuring all content — internal or creator-generated — meets regulatory, privacy, and brand standards