Momentum Life Sciences

Title: Field Clinical Nurse Educator/Neurology - Southeast Location: Miami, FL; Orlando, FL Job Description: Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health. By combining the power of real, personal connections and the convenience of technology, Momentum delivers solutions that drive better health and business outcomes. Who We Are: Momentum is a leading provider of patient and healthcare professional engagement solutions with more than 30 years of experience in the healthcare industry. What We Do: We partner with life science companies to design, build and deliver effective and efficient patient support programs helping patients achieve a better start and longer stay on therapy. How We Do It: Our patient engagement and Clinical Nurse Educator platform delivers personalized, evidence-based human and digital interventions. About the Position: The Clinical Educator will leverage professional nursing expertise and clinical acumen to educate healthcare professionals — both in person and virtually — on a complex oral anti-seizure therapy for neurological conditions. Working in close partnership with field stakeholders, sales representatives, field reimbursement managers, and other cross-functional partners, this role serves as a trusted clinical resource in the field. The Clinical Educator will proactively and reactively engage pre-approved neurology healthcare professionals, building strong relationships that improve patient support awareness, increase utilization of support and ultimately positively impact the patient experience. The role will engage with patients educating and empowering them during their healthcare and medication journey, telephonically, virtually and digitally to ensure seamless access to treatment and provide comprehensive ongoing disease/therapy education. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Deliver education on pre-approved curriculum to diverse audiences including physicians, nurses, office staff, and other healthcare professionals within community and institutional settings - Manage routing and scheduling to proactive and reactively engage approved HCP targets within the assigned territory - Conduct total office calls and in-service sessions covering patient education and empowerment strategies, patient support programs, - Champion patient initiation and support processes, helping providers and office staff build confidence in therapy onboarding and ongoing patient management on therapy. - Anticipate and address HCP needs by drawing on real-world clinical experience and current therapeutic knowledge - Cultivate strong, trust-based relationships with healthcare providers, office staff, and local nurse educators - Plan, implement, and communicate collaboratively with all field organizations to meet business plan objectives, identify synergistic opportunities, and optimize territory-level execution - Work cohesively with territory sales representatives and field reimbursement team to align area needs, share field insights, and execute a coordinated territory plan - Collaboration with virtual nurse navigator team as it relates to feedback and insight on patients being supported through the nursing program - Leveraging approved feedback documentation, compliantly provide HCP targets insight and feedback on their patients being supported through the nursing program. - Contribute industry insights and innovative approaches to training curriculum development - Conduct trainings and submit completed documentation to the appropriate system in a timely and compliant manner - Ensure all activities adhere to company, client, and industry-mandated rules and regulations - Perform other duties as assigned - Other duties: - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Required Education and/or Experience: - Associates degree required, Bachelor’s degree preferred Required License and/or credential(s): - Current, unrestricted RN or NP licensure Required Skills: - Maintain current, unrestricted license as a healthcare professional (RN, NP) - A minimum of 3 years previous HCP and Patient education experience - Recent neurological experience required, epilepsy and rare disease experience preferred - Demonstrate an entrepreneurial spirit and a bias for action - Ability to promptly address open ended questions, provide feedback and solutions to healthcare professionals based on “real world” clinical experiences - Presentation and training experiences to multiple audiences - Proven adaptability to changing business demands and product relevance in a fast-paced environment - Competent and comfortable utilizing technology - Intermediate knowledge of Microsoft Office and CRM - Experience working for, or contracting with, a pharmaceutical company preferred - Eligible to participate in federal healthcare programs or in federal procurement or non-procurement programs - Must have reliable access to internet Special Position Requirements: Travel: - 70% within assigned territory Working Conditions: Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Physical Requirements: Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.

Role Description The Nurse Case Manager will provide ongoing contact center and virtual support as an integral part of the patient support services provided for patients prescribed complex neurological therapies. The Nurse Case Manager will be responsible for utilizing professional nursing skills, ability to foster patient relationships, strong empathy, and clinical experience to provide ongoing personalized high-touch telephonic support to patients. The role will engage with patients and their caregivers to provide clinically relevant individualized education in conjunction with product support. The Nurse Case Manager will leverage their knowledge while combining technical expertise to deliver best-in-class support, customer service, and ongoing education to these unique patients and their caregivers. The Nurse Case Manager will also partner closely with cross-functional stakeholders, including Field Nurse Educators, to ensure continuity of care and escalation as appropriate across teams. Essential Functions - Provide telephonic support via inbound and outbound calls, virtual calls, and omnichannel support through email, chat, and text. - Demonstrate strong empathy and high emotional intelligence to engage patients with complex health conditions effectively, creating an individual relationship-based connection built on trust and rapport. - Provide instruction and education about treatment/therapy, and connect patients with additional resources when needed while partnering with various stakeholders, such as the Field Nurse Educators, HUB (Certified Pharmacy), and others, to ensure the patient feels supported and confident from initiation through any transitions in their therapy journey. - Collaborate and work cohesively within a POD structure (with MLS Field Nurse Educator team) when applicable to identify gaps, barriers, and opportunities to improve process and overall patient experience. - Communicate complex information effectively and empathetically to patients and their caregivers. - Accurately complete patient engagements based on provided criteria. - Identify the root cause for any potential barriers the patients experience in adhering to the therapy through a motivational interviewing model. - Understand and coach patient initiation and support processes while encouraging patient confidence to help start and stay on therapy. - Ensure the success of the program through collaborative partnerships with patients, brand, and operational partners. - Provide your manager constructive patient feedback on the product, patient, and industry insights to enable enhancements. - Reporting Adverse Events and Product Quality Complaints per MLS and client policy. - Ensure all activities are conducted in a manner that complies with all MLS, client, and industry-mandated rules and regulations. Required Education and/or Experience - Associate’s degree in nursing with patient education experience. - Experience working for (or contracting with) a pharmaceutical company within a call center environment, for a minimum of 2 years. Preferred Education and/or Experience - Bachelor’s Degree. Required License and/or credential(s) - Current, unrestricted RN or NP license. Required Skills - Background in neurological conditions and/or rare disease. - Demonstrated ability to collaborate with numerous cross-functional partners/key stakeholders to deliver an optimized patient experience. - High emotional intelligence and ability to exhibit empathy to meet each patient where they are. - Strong clinical skills and experience with medication compliance, specialty pharmacy knowledge, and motivational interviewing. - Desire and ability to create individualized relationships with patients as they progress through their journey. - Ability to communicate clearly about complex information in a way that resonates with patients. - Optimistic, upbeat, and enthusiastic in times of challenge and constant change. - Ability to deliver outstanding patient experience. - Demonstrate experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. (Ex: virtual engagement platforms, Telephony Systems, CRM tools, Microsoft Suite). - Advanced knowledge of written and verbal communication skills and problem-solving technique. - Detail-oriented, highly organized, and able to work through ambiguity. - Able to work independently with minimal supervision, self-motivated. - Ability to maintain cases and complete calls on time. - Ability to maintain compliant conversations and documentation in a high-volume role. - Ability to maintain patient confidentiality by using the headset during all conversations, maintaining a private environment for home office without distraction. Salary Range $38hr-42hr. Actual salary will vary based on a number of factors such as the candidate’s skillset, experience, and competency for the role. Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance. Special Position Requirements - Working Conditions: Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. - Physical Requirements: Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.

Role Description The Virtual Clinical Educator is responsible for utilizing professional clinical skills, including the ability to foster patient relationships through empathy and clinical experience, to provide personalized, high-touch support to patients recently prescribed a complex therapy. The role will engage with patients and providers to provide expert, clinically relevant, individualized counsel in conjunction with product support for the new therapy regimen. The VCE will manage a series of touch points as the trusted clinical advocate to a specified patient caseload. - Serves as the single point of contact in the treatment process from start to finish. - Demonstrates empathy and effectively engages patients, creating a personalized relationship-based connection built on trust and rapport. - Provides disease education, product overview, device training, and side effect management. - Proactively reaches out to the patient to provide high-touch support throughout their program journey. - Creates patient empowerment through a series of “wow” engagements along the patient journey. - Utilizes motivational interviewing tools to anticipate and address patient barriers; personalizes patient messaging concisely. - Communicates effectively to influence patient initiation and support processes, encouraging patient confidence and accountability. - Ensures success of the program through collaborative partnerships with patients, brand, and operations partners. - Uses intuition and clinical expertise to offer appropriate responses to patient questions and assess patients using provided guidelines. - Ensures the patient is aware of all available patient services and assists in connecting them to the right resources. - Connects the patient to local support groups, advocacy groups, and other external resources. - Provides health coaching throughout the journey to support adherence and compliance to medication. - Provides assistance and guidance through access and affordability journey. - Provides HCP feedback to keep them aware of the patient’s participation in the support program. - Educates the care team and proactively reaches out after the clinical decision has been made to start a new patient on regimen. - Triage and follow-up with Specialty Pharmacy to support patient getting product and knowing where product is in process. - Provides continuous updates, guidance, and triaging when needed to ensure that the patient is driving towards the right health outcomes. - Ensures all activities are compliant with all Momentum Life Sciences, client, and industry mandated rules and regulations. - Performs other duties as assigned. Qualifications - Registered Nurse with current, unrestricted license. - Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers. - HCP and/or Patient education experience, including infusion or injection experience required. - Compassion, high emotional intelligence, and a passion to be a patient educator. - Strong communication and written skills to a variety of audiences, and experience working with a treatment team. - Proven adaptability to changing business demands and problem solving in a fast-paced environment. - Competent and comfortable utilizing technology. - Experience working for or contracting with pharmaceutical preferred. - Experience in motivational interviewing and coaching behavior change. - Ability to work within established guardrails while maintaining personal rapport with the patient. - Self-starter with proven adaptability to changing business demands and product relevance in a fast-paced environment. - Ability to actively listen while multi-tasking. - High level of comfort with technology, including Microsoft Office products, working on dual monitors, CRM, and strong typing skills. Requirements - Anticipated Salary Range: Up to $38/hr plus targeted bonus. - Momentum Life Sciences anticipates that the base salary for this position could range up to $38/hr, depending on the successful candidate’s qualifications, including education, experience, and competency for the role. - Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance.

Role Description The Contract Recruiter will partner with the Momentum recruitment team to present a clear and compelling message about Momentum, our mission, values, and patient empowerment strategy. The role will include recruiting activities for new clinical educator networks. Essential Functions: - Post open positions, source, screen, and conduct interviews as outlined by the clinical educator network project. - Arrange second level interviews, as identified. - Initiate the Momentum contracting process with the most qualified candidates. - Manage candidates within the applicant tracking system, track applicants throughout the recruiting process. - Compile internal tracking documents associated with recruitment activities. - Work with business teams to identify and support geographic gaps and additional needs. - Responsible to proactively find solutions for talent gap challenges. Qualifications - Minimum of three years of sourcing and recruiting experience in pharma, biotech, and/or clinician recruitment preferred. - Expert level capabilities with candidate sourcing platforms. - Current use/experience with robust applicant tracking system. - Proven success in high volume, quick turnaround recruiting. - Understanding of the Momentum business and service offerings. - Proven project management and analytical thinking capabilities. - Effective written and verbal communication skills. - Team and solution oriented; strong customer service mentality. - Highly adaptable, flexible, and ability to prioritize multiple tasks while working in a fast paced environment. - Detail oriented, strong organizational and reporting capabilities. - Bachelor’s degree preferred. - Advanced knowledge of Microsoft Office.

Role Description The Regional Clinical Manager is responsible for ensuring superior field-based execution by a team of Clinical Educators to deliver quality HCP and patient education programs that enhance the confidence of patients on a newly prescribed therapy for a chronic neurological disorder. This field-based role will provide leadership, coaching, and development to a clinical nurse educator team to help them create and execute successful business plans and achieve Momentum Life Sciences and client goals. - Lead and develop the team with an emphasis on quality execution, time management, action planning, and alignment with field sales counterparts. - Work cross-functionally with internal Momentum and client team members to ensure all appropriate training, compliance, and developmental objectives are achieved. - Report to the Director, Field Educator Networks. Qualifications - Bachelor’s degree required; Master’s degree preferred. - Current, unrestricted RN or NP licensure. Requirements - Experience with managing nurse educators. - Minimum of 5 years of pharmaceutical/health care field management experience required. - Minimum of 7 years of neurology and/or rare disease experience. - Demonstrated skill in communication, strategic analysis, leadership, team building, and coaching. - Proven adaptability to market demands and product relevance. - Experience working for or contracting with pharmaceutical companies required. - Eligible to participate in federal healthcare programs or in federal procurement or non-procurement programs. - Ability to travel to meet territory demands (approximately 75%). - Must maintain a valid driver’s license. - Must have home access to internet. - Excellent written, oral, and presentation communication ability. - Enthusiastic, positive attitude and ability to motivate others. Benefits - Salary Range: $150k - $160k. - Actual salary will vary based on a number of factors such as the candidate’s skillset, experience, and competency for the role. - Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance.

Role Description Serves as a member of the non-clinical inbound team providing support across a variety of therapeutic areas and products. Inbound support includes speaking to resources available for patients, connecting patients to resources (online or verbally), triaging to clinical support, and providing patients necessary materials post call. Works collaboratively with multiple brands and virtual clinical educator teams to provide excellent customer service to promote positive outcomes. - Provide virtual support with multiple stakeholders, including patients, case managers, and clinical educators through inbound and outbound calls, email, chat and text. - Demonstrate strong empathy and high emotional intelligence to engage patients with complex health conditions effectively, creating a connection built on trust and rapport. - Exemplify strong critical thinking skills essential for problem-solving, innovation, and providing high quality service to patients. - Define issues, analyze customer problems, evaluate alternatives, and develop sound conclusions and recommendations. - Ability to manage multiple customers, channels, requests, or tasks, able to prioritize, organize, and execute them efficiently and effectively. - Maintain solid knowledge base on all network initiatives, processes, resources, and materials to answer patient questions with confidence and ease. - Identify and apply metrics and feedback which lead to successful patient satisfaction. - Demonstrates proficient use of technology to enable accurate, timely, and compliant documentation as it relates to activities; showing efficiency in the use of systems to monitor and track activity as applicable while speaking on phone. - Ensure all activities are conducted and properly executed in a manner that is strictly compliant with all MLS, client, and industry mandated rules and regulations. - Complete AEPQC reporting and provide all communications in a compliant and timely manner. - Handle and manage sensitive information and patients’ Personal Health Information (PHI) responsibly and within MLS compliance parameters. - Work and communicate cohesively within a team to identify collaborative opportunities and enable process improvement. - Other duties - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications - Associates Degree required and 2 years' experience in pharmaceutical/healthcare patient support services setting (Bachelor's Preferred). - Patient support experience in a telephonic environment including patient assistance, reimbursement and/or oncology experience. - Experience with being held accountable to metrics and maintaining a high standard of work in a real-time contact environment. Requirements - Advanced Technology and computer skills with a working knowledge of Salesforce, Genesys, Microsoft Word, Excel, and PowerPoint. - Demonstrate experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components (Ex: Telephony Systems - Genesys, CRM - Salesforce, Microsoft Suite). - Ability to quickly learn and accurately retain knowledge in numerous data entry systems. - Optimistic, upbeat, and enthusiastic in times of challenge and constant change. - Highly adaptable, flexible, and ability to prioritize multiple tasks. - Ability to proactively identify potential issues, risks and implementation concerns. - Ability to multitask, organize, and prioritize in a fast-paced environment, including follow-up tasks. - Proficiency with the Internet, including the ability to perform searches with the use of multiple screens and browser tabs. - Proficient with keyboarding skills with a minimum typing speed of 40 WPM. Special Position Requirements - Designated workspace free from noise and other distractions. - Dedicated Internet access with at least 100 mbps download speed and 20 mbps upload speed. - Ability to set up MLS-provided computer equipment and connect it to the Internet via ethernet cable preferred. Working Conditions - Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. - The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. - Work is generally performed within an office environment, with standard office equipment available. Physical Requirements - Must be able to read, write, and communicate fluently in English. - Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations. Salary Range MLS anticipates that the base salary for this position could range from $50K to $60k, and will depend, in part, on the successful candidate’s qualifications, including education, experience, and competency for the role. Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance.

• Serves as a member of the non-clinical inbound team providing support across a variety of therapeutic areas and products. • Inbound support includes speaking to resources available for patients, connecting patients to resources (online or verbally), triaging to clinical support, and providing patients necessary materials post call. • Works collaboratively with multiple brands and virtual clinical educator teams to provide excellent customer service to promote positive outcomes. • Provide virtual support with multiple stakeholders, including patients, case managers, and clinical educators through inbound and outbound calls, email, chat and text • Demonstrate strong empathy and high emotional intelligence to engage patients with complex health conditions effectively, creating a connection built on trust and rapport • Exemplify strong critical thinking skills essential for problem-solving, innovation, and providing high quality service to patients • Define issues, analyze customer problems, evaluate alternatives, and develop sound conclusions and recommendations • Ability to manage multiple customers, channels, requests, or tasks, able to prioritize, organize, and execute them efficiently and effectively. • Maintain solid knowledge base on all network initiatives, processes, resources, and materials to answer patient questions with confidence and ease • Identify and apply metrics and feedback which lead to successful patient satisfaction • Demonstrates proficient use of technology to enable accurate, timely, and compliant documentation as it relates to activities; showing efficiency in the use of systems to monitor and track activity as applicable while speaking on phone • Ensure all activities are conducted and properly executed in a manner that is strictly compliant with all MLS, client, and industry mandated rules and regulations • Handle and manage sensitive information and patients Personal Health Information (PHI) responsibly and within MLS compliance parameters • Work and communicate cohesively within a team to identify collaborative opportunities and enable process improvement.

• Develop, implement, and maintain Momentums Quality Management System (QMS) • Ensure consistent delivery of high-quality services and adherence to standards • Oversee document control including SOPs, work instructions, and job aids • Lead continuous improvement initiatives and track quality KPIs • Conduct internal quality audits and process reviews • Facilitate cross-functional meetings focused on quality improvements

• Provide virtual high-volume omnichannel support through email, chat, text, virtual connections, and inbound or outbound calls to patients, HCPs, REMS vendor, HUB, specialty pharmacy, and field teams • Demonstrate strong empathy and high emotional intelligence to engage patients/HCPs effectively, creating individual relationships built on trust and rapport • Provide proactive support to HCP office issues related to REMS, reimbursement, insurance coverage, and product dispense • Act as a primary point of contact for patients to provide comprehensive disease/therapy education and access to therapy (including benefit verification, prior authorizations, and navigating insurance reimbursement processes) • Prepare structured case status reports for ongoing HCP email or telephonic review • Collaborate and work cohesively with Momentum Inbound team to identify gaps, barriers, and opportunities to improve process and overall patient/HCP experience • Communicate complex information effectively and empathetically to patients/HCPs • Accurately complete patient engagements based on provided criteria • Ensure the success of the program through collaborative partnerships with patients, HCPs, field, and operational partners • Lead and facilitate weekly touchpoint meetings with field partners to review wins, priorities and action items; document outcomes and drive timely follow-through • Monitor and prioritize daily and weekly workload to anticipate needs, rebalance tasks, and ensure timely follow-through on commitments • Work and communicate cohesively within a team to identify collaborative opportunities, enable process improvement and escalate as needed • Provide manager and the account team voice of the customer feedback on the product, support, and insights to enable enhancements • Ensure all activities are conducted in a manner that complies with all Momentum, client, and industry-mandated rules and regulations. • Complete AEPQC reporting and provide all communications in a compliant manner.

• Supports the HR team and responsible for employee relations support • Benefits administration • Onboarding and off-boarding of employees • Personnel file compliance • Talent acquisition support • Serve as the initial point of contact for HR related customer service