Support Specialist 1

Location

Worldwide

Posted

9 days ago

Salary

0

Seniority

Entry Level

Bachelor Degree

Job Description

Support Specialist 1

ModMed

Title: Support Specialist 1 Location: Remote - USA Job Description: Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: - Consistently ranked as a Top Place to Work - 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” - 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties - Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: ModMed is hiring a driven Software Support Specialist I to join our positive, passionate, and high-performing Client Services team focused on providing best-in-class software support service to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine! This position is a hybrid role and is based in our Boca Raton, FL office. Your Role: - Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution. - Based on your experience and the department's needs, you will be placed on either the Clinical or Practice Management Support team. Comprehensive training will be provided to prepare you for success in your assigned area. - Provide consistent, professional, and high-quality client support to our client base. - Establish procedures to ensure client satisfaction and quality service delivery. - Communicate and collaborate across teams and departments to help resolve issues. - Replicate and document issues for further escalation. Skills & Requirements: - Bachelor Degree, preferred. - 1-2 years of related experience. - Manage/ field 25+ inbound calls per day. - If local, the ability to work onsite at our Boca Raton HQ Office 3 days a week. - Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues. - Experience within a medical practice and/or EMR experience is preferred. - Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS. - Knowledge of bug tracking software such as Zen and Jira. - Excellent interpersonal, verbal, and written communication skills. - Ability to effectively prioritize and manage time. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: United States - Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, - 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. - Generous Paid Time Off and Paid Parental Leave programs, - Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, - Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, - Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, - Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, - Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

Related Categories

Related Job Pages

More Billing Specialist Jobs

Nexthink logo

Client Specialist

Nexthink

Unparalleled Visibility Into Issue Detection, Diagnosis, and Remediation

Full TimeRemoteTeam 501-1,000Since 2011H1B No Sponsor

Company Description As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly. This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion. Job Description Nexthink is redefining how IT teams understand and improve the daily digital experience of their employees. For organizations, the pressure is real: hybrid work, application sprawl, device performance issues, rising ticket volume, and growing expectations from employees who expect technology to "just work." That is where Nexthink comes in. As an Account Executive, you will help IT leaders move from reactive troubleshooting to proactive experience management. You will show customers how Nexthink gives them real-time visibility, actionable insights, and automation to improve employee productivity, reduce friction, and deliver measurable business value. This is an ideal role for a seller who is ready to move beyond transactional sales and own a territory with real growth potential. What you will do - Build and grow new business across organizations with 5,000-10,000 endpoints. - Prospect, qualify, and develop a strong pipeline of target accounts. - Lead account planning focused on customer pain, business outcomes, and measurable value. - Run high-quality discovery with IT, Digital Workplace, End User Computing, Service Desk, and Operations leaders. - Coordinate internal resources across pre-sales, professional services, customer success, marketing, and partners. - Build trust with customers by becoming a credible advisor on Digital Employee Experience. - Manage both tactical opportunities and larger strategic deals within your territory. - Work with Nexthink partners to strengthen account coverage and customer impact. - Lead negotiations, pricing strategy, and contract management with a win-win mindset. - Maintain accurate quarterly and annual forecasts. - Live our values: We are one team. We are positive. We keep growing. We get things done. Qualifications What makes you a strong fit - 2+ years of SaaS sales experience, ideally in inside sales, commercial sales, or a closing role. - Proven track record of pipeline generation, opportunity creation, and quota achievement. - Strong prospecting discipline and experience optimizing sales cadences. - Ability to sell business value, not just product features. - Confidence engaging IT and business stakeholders. - Excellent relationship-building and communication skills. - Strong CRM hygiene and forecasting discipline. - Comfortable using Microsoft Office and modern sales tools. - Ability to quickly learn Nexthink's platform, the DEX category, and customer use cases. - Positive, resilient, curious, and motivated by growth. #LI-Hybrid Additional Information Why this role is exciting This segment is full of companies that are mature enough to feel the pain of digital complexity, but agile enough to move fast when they see value. You will have the chance to open new accounts, shape customer thinking, and help IT leaders prove their impact on employee productivity. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. - Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. - Free access to professional training platforms to explore your interests and enhance your skills. - Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. - Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. - Bonuses for referring successful hires after three months of continuous employment. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

Massachusetts
Grow Therapy logo

Billing Support Specialist

Grow Therapy

Grow Therapy is an online mental healthcare platform that was launched in 2020 during the spike in depression and anxiety amid the COVID-19 pandemic. The missio

About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. About the Role: We’re looking for an experienced Billing Specialist who is passionate about improving the landscape for mental healthcare. This position will help directly improve our Billing operations and ensure we can sustainably expand access to care. You will be responsible for all aspects of billing related to claim denials and resolutions. You will report directly to a Team Lead on our Billing team to identify denial trends and investigate affected claims. You will also work closely with our Customer Support teams to assist with provider or client questions related to billing. From day one, you’ll get exposure to what it’s like to build a business from the ground-up and you’ll be able to drive real impact. What You’ll Be Doing: As a Billing Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth. In this role, you’ll… - Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat. - Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall - Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists. - Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy. You’ll Be a Good Fit If: - You have one year of experience with insurance across multiple commercial & government payers. - You have a strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental health - You have experience working within Claim MD or Availty verifying benefits, reading EOB’s, and are able to comprehensively explain benefits to patients. - You have experience working within various payer portals. - You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication - You love problem solving; you’re naturally curious, especially about health tech - Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else - You are successful working independently and remotely, and adapt well to changing priorities and customer needs - You are comfortable meeting quantitative metrics, including the number of conversations you work on per day - You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth - Bonus points if bilingual (Spanish preferably) Role Details: Employment Type: Full Time, Non-Exempt Base Compensation: The base compensation range for this position is $24.04 USD per hour. This is a remote role with the expectation to travel 2–3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location. Full Time Employee Benefits: - Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. - Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. - Financial Wellness: 401(k) program and equity opportunities. - Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. - Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. - Wellness & Development: Annual stipends to put towards personal & professional growth. - Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). - Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.

United States
$24 / hour
Job Closed

Title: NCLEX Success Specialist - With Travel Location: Fremont, CA, USA Employees can work remotely Full-time Type of Position : Remote Compensation: USD 130,000 - USD 150,000 - yearly Job Description: Company Description As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. Job Description ** This role is slated to be remote - based out of the Bay Area, CA - with travel to our Michigan and Ontario, CA campuses *** Provide direct support for assigned state-based BSN | MPEN VN PN |ADN campus nursing students throughout and after the nursing program supporting retention and progression of students, and in preparation for taking the NCLEX-RN exam following graduation. - The NCLEX Success Specialist (NSS) is responsible for guiding, implementing, and executing all developed licensure initiatives across assigned campuses and sites. - Participate in student lifecycle, in operations, planning and execution of new student orientation and nursing core courses. - The NSS monitors and analyzes key performance indicators (KPI) that align with the Content Mastery Series and NCLEX success, ensuring data-driven interventions and student support strategies align with outcomes. - Attends, leads and participates in weekly At-Risk meetings with identifying, monitoring, documenting, meeting, and tracking at-risk students enrolled in and reentering the program. - The NSS is responsible for ensuring accurate and real time documentation of all student's one-to-one meetings and seminar attendance in Power BI or other designated platforms. - Leads and guides all ATI licensure initiatives including collaboration with faculty and leadership scheduling of ATI live review, VATI, Capstone roster, Test Taking Seminar scheduling. - Real-time monitoring and analysis of student and cohort data in PowerBI Performance Dashboard. - Leads reconciling official NCLEX results to official Board of Nursing results and performs deep dive analysis of students who were unsuccessful on the NCLEX examination. - The NSS will analyze Mountain Measurement reports to identify trends, gaps, and areas requiring intervention. The NSS is responsible for disseminating these findings to campus leadership and faculty, providing actionable insights that drive student success. Proactive use of data to inform decisions and improve licensure outcomes is a critical expectation of this role. - Mentor, guide, and support student ATI Champion representatives in providing peer mentorship and guidance to their fellow students with ATI's best practices and resources. - Supports faculty as a resource in implementing in-services, ATI policies, guides new Full-time faculty to ATI Champion completion within 60 days, and Per diem/Adjunct faculty within 90 days of effective date. - Ability to travel 50%. - Other duties as assigned. Qualifications - Registered Nurse with current and unencumbered Registered Nurse licensure; preferred in state where program is delivered or Compact as applicable. - Master’s degree in nursing required; Terminal Degree in Nursing (PhD, DNP, EdD,) preferred. - Minimum of one year of previous NCLEX experience or two years of academic teaching experience - Experience that demonstrates: Current knowledge of nursing practice; ability to mentor and coach students; effective communication skills, both verbal and written; pre-licensure nursing online teaching experience required utilizing a Learning Management System (LMS). - Familiarity with distance technologies such as Microsoft Teams to connect with students and faculty in the online space. Additional Information We Offer: - Medical, Dental and Vision starting the 1st of the month following 30 days of employment - 2 Weeks’ starting Vacation per year. Increasing based on years of service with company - 12 paid Holidays and 2 Floating Holiday - 401K with a Company Match - Company Paid Life Insurance at 1x’s your annual salary - Leadership development and training for career advancement - Tuition assistance and Forgiveness for you and your family up to 100% depending on program All your information will be kept confidential according to EEO guidelines.

California
$130K - $150K / year
Full TimeRemoteTeam 1,001-5,000Since 1983H1B No Sponsor

• As a Billing Specialist, you will be responsible for managing and executing all billing functions within our skilled nursing facilities, with a particular emphasis on Illinois Medicaid billing. • This role requires a comprehensive understanding of all payer types and the ability to ensure accurate and timely billing processes. • Your responsibilities will include but are not limited to; billing operations, claims management, documentation and reporting, collaboration and communication, and regulatory compliance.

Kansas + 1 moreAll locations: Kansas | Missouri