• Dispatch towing and roadside assistance calls using Towbook. • Coordinate with drivers to ensure timely service. • Communicate professionally with customers, insurance companies, and law enforcement. • Monitor job status and provide real-time updates. • Coordinate with law enforcement for accident scenes and police-initiated towing. • Prioritize calls and manage multiple dispatch requests efficiently.

• Answer high volume incoming calls and chat requests from our call center. • Identify incoming service requests within ConnectWise Triage board and remove unwanted SPAM. • Perform ticket triage by clarifying and updating fields within tickets to ensure technicians can quickly and accurately gauge the scope of the service requests. • Schedule tickets to the most appropriate resources based on urgency, availability, and technician skill level. • Adhere to internal security policies by seeking approval for access changes in service requests from client’s IT liaison in writing, where appropriate. • Set client expectations regarding the availability of resources for tickets that come into the service board and tickets that require dispatching. • Maintain an awareness of trends in client’s service requests and alert service managers or primary consultants to recurring issues, particularly when problems reported may be indicative of a larger issue. • Assist with low level tickets such as password reset requests and group membership changes. • Make outbound phone calls on positively rated tickets and request they convert to positive reviews on Google. • Forecast workload for support staff, including weekend and after-hour work, to assist with scheduling and escalating work. • Prepare resource schedules for helpdesk coverage, escalation engineers, on-call resources, departmental shadowing, and team meetings. • Update client information (i.e. client engineer assignments, primary liaisons, etc.), as needed. • Periodically review open requests and verify their status, proper client agreements are selected, and a resource is assigned.

• Communicates back and forth with WM Drivers for problem resolution • Handles incoming service orders and directs drivers • Interacts with customers including WM customer service, sales, operational staff • Uses WM proprietary software for routing and preparing routes • Assigns routes and service tickets to appropriate drivers • Ensures same-day service on missed pick-ups • Resolves potential delivery and pick-up problems

Role Description Because we offer top of the line products and services, we need top of the line HVAC technicians who genuinely care about the customer and look at this opportunity as not just a job but a career. You will accurately and efficiently dispatch technician supporting HVAC, plumbing, and electrical service calls providing solutions to all types of heating and air equipment in our customer's homes. Qualifications - Previous dispatching or scheduling experience in the HVAC, plumbing, electrical, or home service industry. - Must be within the vicinity of Central or Northern NJ. - Working knowledge of scheduling software such as ServiceTitan (preferred) or similar field service management platforms. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Ability to remain calm and prioritize effectively in a fast-paced environment. - Strong computer proficiency and comfort working remotely. - High attention to detail and accountability. - Reliable high-speed internet connection and dedicated home office workspace. Requirements - A competitive hourly wage. - Company-supplied laptop and office equipment. - Medical Insurance -- health, life insurance, short-term and long-term disability for you and your family. - New technology, including iPad & access to integrated software. - Flexible schedule to balance both your personal and professional life and/or responsibilities. - 401k Plan with a 4% company match. - A team-oriented environment with company outings and opportunities to build life-long friendships. - Compensation: $22.00 to $28.00 per hour. Benefits - Health insurance. - Dental insurance. - Retirement plan. - Paid time off (after 90 days). - Professional development assistance. - LTD. Company Description At High Ground Service Pros, our mission is simple: give the trades a good home. We work every day to be a standout player in every market we serve — for our customers and for our team. We’re not new to this. Our roots run deep in the trades, and our team brings decades of hands-on experience to every job. We honor our legacy by continuing to deliver consistent, dependable, high-quality service. We are an equal opportunity employer. We welcome hardworking people from all backgrounds who share our mission and want to help elevate the customer experience.