• Professionally handle incoming calls and ensure that inquiries and issues are resolved promptly, thoroughly and efficiently. • Handle inquiries in the best interest of the customer and company. • Provide quality service and support to a variety of areas including but not limited to Financial Advisors, Policy Holders, and Internal Business Partners. • Some administrative tasks/duties.

• Sales promotion, marketing, and service support activities throughout a defined territory • Prospect for and perform product demonstrations with commercial end users • Participate in event support activities including national and regional trade shows • Provide training for dealers, regional/national accounts, and end users in the assigned territory • Supports sales programs and marketing initiatives • Executes and follows company programs, policies, and procedures • Maintains company property including vehicle, computer, tools, and equipment • Travels to customers within the territory, using a company-provided vehicle • Support and foster growth of overall business and customer base to meet or exceed annual objectives and goals

• Provide daily oversight and monitoring of non-clinical staff, as assigned; also provide the supervisor with input regarding employees’ performance of all treatment types. • Provide clinical and/or review process subject matter expertise; respond to customer and provider questions or concerns. • Assist with initial orientation and training of new staff. • Create staff training schedules daily as indicated by the supervisor. • Ensure timely completion of daily training and report pertinent observations of individual and team productivity and performance to the supervisor. • Apply and assist in the development of non-clinical staff’s work process. • Retain and organize files and records, track, and monitor due dates on action items. • Provide follow-up and monitoring of non-clinical staff during their performance, as appropriate; also provide the supervisor with input regarding employees’ performance of these activities. • Screen client or customer complaints and assist with follow-up and resolution. • Respond to inbound telephone requests. • Assist in organizing and scheduling Open Forum huddles. • Participate in Provider Portal training. • Identify training needs or opportunities for improvement in process or documentation and work with Supervisor and manager to update procedures and process as needed. • Identify and report HIPAA and PHI violations in the appropriate database. • Perform other duties as assigned.

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance