• Provides administrative and customer support by assisting customers with inquiries, resolving basic issues, and performing related administrative tasks. • Respond to customer inquiries via chat, email, or phone. • Assist customers with basic troubleshooting and issue resolution. • Deliver excellent customer service and ensure a positive customer experience. • Create bug reports for system-related issues. • Escalate unresolved concerns to the appropriate support team. • Support customer account provisioning, including onboarding, modifications, and account termination. • Coordinate with clients regarding customs and trade-related forms. • Maintain and update customer records and documentation. • Perform other customer support duties and administrative tasks as assigned by the Manager or immediate supervisor.

Role Description Do you enjoy delivering exceptional service while helping others plan exciting travel experiences? Are you a strong communicator who enjoys staying organized and working with people? We are seeking motivated, dependable, and customer-focused individuals to join our remote team as Customer Experience Trip Coordinators. As a Customer Experience Trip Coordinator, you'll guide clients through the vacation planning process by providing personalized recommendations, coordinating reservations, and ensuring every travel detail is handled with care. This role is ideal for individuals who enjoy problem-solving, building relationships, and creating seamless travel experiences from start to finish. Primary Responsibilities - Connect with clients to understand their vacation interests, travel priorities, and budget - Research destinations, hotels, resorts, cruises, guided tours, transportation, and activities - Present customized travel options based on each client's unique needs and preferences - Coordinate reservations, itineraries, and travel services through approved booking systems - Share booking confirmations, travel documents, schedules, and pre-departure information - Assist clients with itinerary revisions, travel questions, and special accommodation requests - Review reservation details to help ensure all travel arrangements are accurate and complete - Monitor upcoming trips and help clients prepare for departure - Maintain accurate client records, booking information, and communication history - Utilize company resources, preferred suppliers, and travel tools to provide quality service - Stay informed on destination updates, supplier promotions, and industry trends through ongoing training Qualifications - Excellent verbal and written communication skills - Strong customer service and relationship-building abilities - Outstanding organizational and time-management skills - Ability to multitask while maintaining accuracy and attention to detail - Comfortable using web-based platforms and digital communication tools - Positive attitude with a professional and service-focused approach - Strong critical-thinking and decision-making abilities - Self-disciplined with the ability to work independently - Reliable internet access and basic computer skills - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Benefits - Remote work from anywhere within approved regions - Flexible scheduling to support your lifestyle - Comprehensive onboarding and ongoing training - Mentorship and guidance from an experienced support team - Opportunities for career growth and professional advancement - Performance-based rewards and recognition - Travel discounts and exclusive industry benefits - Collaborative and encouraging virtual work environment - Continuous learning and development opportunities

Role Description Are you someone who enjoys creating positive experiences, assisting others, and keeping projects organized? We are expanding our remote team and looking for service-oriented individuals to join us as Travel Care Specialists. In this role, you'll help clients throughout the travel planning process by answering questions, coordinating vacation details, and providing personalized assistance before, during, and after their trips. If you're passionate about customer service, enjoy learning about destinations, and thrive in a remote work environment, we'd love to hear from you. What You'll Do - Support travelers with vacation planning, booking assistance, and general travel inquiries - Get to know each client's travel style, interests, budget, and vacation goals - Research destinations, accommodations, cruises, transportation, excursions, and travel experiences - Recommend travel options that best fit each client's preferences - Coordinate reservations, itineraries, and trip-related services using approved booking platforms - Deliver confirmations, travel documents, schedules, and important pre-departure information - Assist with itinerary updates, special requests, and travel-related adjustments - Verify reservation details and travel documentation for completeness and accuracy - Follow up on active bookings to help ensure every travel plan is ready for departure - Maintain organized client files, trip notes, and communication records within company systems - Utilize supplier resources and internal tools to provide exceptional client support - Continue building your knowledge through training sessions, destination updates, and professional development Benefits - 100% remote work opportunity - Flexible scheduling that fits your lifestyle - Comprehensive onboarding and step-by-step training - Ongoing mentorship from experienced team members - Opportunities for career growth and leadership development - Performance-based recognition and incentive programs - Travel discounts and industry-related perks - Collaborative and supportive remote team culture - Access to continuous education and learning resources Qualifications - Strong verbal and written communication skills - Excellent customer service and interpersonal abilities - Highly organized with strong attention to detail - Ability to prioritize tasks and manage multiple responsibilities - Comfortable using online systems, web-based applications, and communication platforms - Professional, positive, and solution-oriented approach - Strong analytical and problem-solving skills - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Who We're Looking For - Enjoy helping people create memorable travel experiences - Build lasting relationships through excellent communication - Stay organized in a fast-paced, client-focused environment - Adapt easily when travel plans or priorities change - Take initiative and consistently follow through on responsibilities - Have an interest in travel, hospitality, tourism, customer care, client support, or remote career opportunities

Role Description The Customer Support Specialist role (CSS) is a full-time role that delivers world-class customer service for Heartflow’s web-based medical software products to our research and commercial accounts. The CSS is the technical lifeline for accounts and ensures rapid resolution of issues and the achievement of customer satisfaction and customer loyalty targets. The CSS will help integrate the Heartflow technology into the customers’ workflow and support them as needed. The Heartflow support team is a small group that solves problems to help our customers who are trying to provide the best care for their patients. We are looking for someone that enjoys technical troubleshooting in a fast-paced and exciting environment. Job Responsibilities - Help HeartFlow gain worldwide adoption of our novel FFRct product by providing knowledgeable responses to customer inquiries and issues. - Provide prompt documentation and complete resolution of reported issues and manage knowledge base for customer issues. - Deliver customer feedback into Heartflow’s Customer Relationship Management system and help team members analyze and distill data to drive improvements in customer support and product development. - Assist production with incoming case management, troubleshooting and solving technical issues to ensure appropriate case response time. - Support Sales staff with feedback, product knowledge, and customer usage metrics to assist sales team in market and account penetration. - Assist in on-boarding new accounts, including system administrators and clinical users. - Work with IT, Marketing & Sales, and Production to improve customer support quality results by studying, evaluating, and re-designing appropriate processes. - Develop and provide customer technical support solutions to continually drive improve quality and efficiency. Qualifications - Positive, energetic personality, comfortable in front of groups/customers. - Responsible, accountable, and ability to work well with teams and cross-functionally. - Comfortable in high-pressure situations. - Excellent verbal and written communication skills. - Highly detail-oriented with strong technical skills in MS Office. - Experience with data analysis techniques and especially the use of MS Excel. - Experience with DICOM medical imaging, medical device, EHR/EMR software, or other technical product preferred. - Experience with Salesforce or other CRM tool highly preferred. - Fluency in English required, competency in German, Japanese, French and/or Italian desirable. Requirements - 3-5 years of customer facing work experience preferred. - Experience providing customer and/or corporate sales support with large-scale organizations preferred. - Experience supporting a technical or clinical product/service preferred. - Bachelor degree preferred; experience in lieu of education. Special Working Conditions - Following a 90-day training period, this position will be required to work Wednesday - Sunday 8:00 am - 4:30 pm eastern (7:00 am - 3:30 pm central). - Potentially require on-call support (off-hours) and holiday coverage. - A reasonable estimate of the base compensation range is $22.50 and $30.00 per hour and cash bonus. Company Description Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFR CT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™ Analysis), assess coronary blood flow (FFR CT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare. Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan, and Canada, and has been used for more than 500,000 patients worldwide.