• Provide administrative support for People & Development programs across North America, including benefits administration, leave tracking, onboarding, offboarding, employee engagement initiatives, and employee lifecycle activities. • Administer employee leaves of absence and workplace accommodations, including tracking leave status, coordinating required documentation, partnering with internal stakeholders, and supporting compliance with applicable federal, state, provincial, and company requirements. • Serve as a primary point of contact for employee benefits inquiries, providing guidance and support while partnering with vendors and internal stakeholders to resolve issues and ensure a positive employee experience. • Respond to routine employee and manager inquiries and escalate complex matters to the appropriate People & Development team member. • Provide administrative and operational support to the NALA People & Development Lead, including coordinating onboarding sessions, meetings, training programs, employee-related events, and ensuring timely follow-up on inquiries and action items. • Coordinate and support onboarding and offboarding processes to deliver a seamless and engaging employee experience throughout the employee lifecycle. • Maintain the accuracy, integrity, confidentiality, and organization of employee data, files, records, and documentation across all North America People & Development systems and platforms, ensuring information remains accurate, compliant, and up to date. • Process employee changes and updates, including compensation adjustments, job changes, reporting line updates, leave administration, employment documentation, and HRIS transactions. • Support compliance-related activities, including policy acknowledgements, training completion tracking, audits, recordkeeping, and employment documentation reviews to ensure alignment with applicable employment legislation and company policies. • Assist with employee relations documentation and maintain accurate records while supporting the NALA People & Development Lead with administrative follow-up activities. • Prepare and maintain reports, dashboards, and people-related metrics to support compliance requirements, operational needs, workforce planning activities, and People & Development initiatives. • Prepare reports and maintain People & Development data to support reporting and workforce analytics. • Support the review, development, and ongoing enhancement of People & Development processes, policies, workflows, and documentation to drive operational efficiency, consistency, and compliance. • Collaborate cross-functionally with Payroll, Finance, Talent Acquisition, IT, and business leaders to support People operations and organizational initiatives. • Contribute to special projects and broader People & Development initiatives as required. • Exercise the highest level of professionalism, confidentiality, discretion, and sound judgment at all times.

• Provide administrative support for People & Development programs across North America, including benefits administration, leave tracking, onboarding, offboarding, employee engagement initiatives, and employee lifecycle activities. • Administer employee leaves of absence and workplace accommodations, including tracking leave status, coordinating required documentation, partnering with internal stakeholders, and supporting compliance with applicable federal, state, provincial, and company requirements. • Serve as a primary point of contact for employee benefits inquiries, providing guidance and support while partnering with vendors and internal stakeholders to resolve issues and ensure a positive employee experience. • Respond to routine employee and manager inquiries and escalate complex matters to the appropriate People & Development team member. • Provide administrative and operational support to the NALA People & Development Lead, including coordinating onboarding sessions, meetings, training programs, employee-related events, and ensuring timely follow-up on inquiries and action items. • Coordinate and support onboarding and offboarding processes to deliver a seamless and engaging employee experience throughout the employee lifecycle. • Maintain the accuracy, integrity, confidentiality, and organization of employee data, files, records, and documentation across all North America People & Development systems and platforms, ensuring information remains accurate, compliant, and up to date. • Process employee changes and updates, including compensation adjustments, job changes, reporting line updates, leave administration, employment documentation, and HRIS transactions. • Support compliance-related activities, including policy acknowledgements, training completion tracking, audits, recordkeeping, and employment documentation reviews to ensure alignment with applicable employment legislation and company policies. • Assist with employee relations documentation and maintain accurate records while supporting the NALA People & Development Lead with administrative follow-up activities. • Prepare and maintain reports, dashboards, and people-related metrics to support compliance requirements, operational needs, workforce planning activities, and People & Development initiatives. • Prepare reports and maintain People & Development data to support reporting and workforce analytics. • Support the review, development, and ongoing enhancement of People & Development processes, policies, workflows, and documentation to drive operational efficiency, consistency, and compliance. • Collaborate cross-functionally with Payroll, Finance, Talent Acquisition, IT, and business leaders to support People operations and organizational initiatives. • Contribute to special projects and broader People & Development initiatives as required. • Exercise the highest level of professionalism, confidentiality, discretion, and sound judgment at all times.

• Lead and evolve the People function end-to-end • Cover recruitment, People operations, performance, compensation, compliance, and employee experience • Report to the Fractional Chief People Officer • Work closely with the CEO, founders, and executive team • Line manage the Talent Manager and HR Generalist • Own and adapt People policies and frameworks • Lead senior and hard-to-fill hires • Manage People operations across multiple countries and cultures • Partner closely with a strong leader-led leadership team

Role Description You are a senior People leader who thrives in the ambiguity and constant change of a scaling, global startup. You channel that energy into optimizing how the function operates, raising manager effectiveness, bringing AI into the People space, and coaching the team. You're a true player-coach and a genuine member of the senior leadership team who understands the business and the role People plays in its success. - Operate fluently at both strategic and operational levels, across multiple countries and employment models (entities, EOR/PEO, contractors). - Are energized by optimization and by applying AI and modern tech to the People function. - Coach and mentor by instinct, and measure your function by outcomes, not activity. Responsibilities - Lead and Optimize the People Function (Primary Focus) - Serve as a full member of the senior leadership team, contributing to company strategy beyond the People remit. - Lead the function end-to-end—People Ops, Talent Acquisition, Total Rewards, Performance & Development, Employee Relations, and Culture—setting strategy, priorities, and operating cadence. - Take a well-run function to the next level: streamline workflows, find leverage, and apply AI and modern People tech across operations, recruiting, onboarding, and analytics. - Coach Managers and Develop the Team - Build and run manager training and coaching that equips leaders to manage distributed, remote teams well. - Lead, coach, and uplevel the People team through hands-on mentorship: a Senior People Ops Manager (Germany), a Lead People Ops Manager (US), a People Ops Associate (US), and a Lead Recruiter (UK). - Run the Core People Disciplines - Maintain reliable, compliant People operations and lifecycle (onboarding to offboarding) across ~165 people in nearly 30 countries, partnering with Legal and Finance on compliance, payroll, entities, and EOR/PEO models. - Own talent acquisition strategy and a structured, consistent hiring bar in partnership with the Lead Recruiter. - Maintain and refine compensation, equity, leveling, and benefits so they stay coherent and defensible across geographies. - Steward culture, engagement, inclusion, and employee relations, using data to prioritize. Qualifications - 10+ years in People/HR with prior senior ownership of a full People function - depth that means you've navigated the recurring, messy situations of a scaling global company and can hold your own as a peer on the senior leadership team. - Experience operating at the scale of a globally distributed company with multiple employment models. - A track record of optimizing and elevating an existing People function - improving processes, systems, and team performance rather than standing one up from scratch. - Hands-on command of global People operations: multi-country employment compliance, payroll, and EOR/PEO or multi-entity models. - Proven success leading, coaching, and developing a distributed People team. - A player-coach with strong business acumen who understands how the business works and the role People plays in its success. - Experience leading through influence, not just through direct authority. Preferred Qualifications - Direct experience at a remote-first company operating at our scale. - A demonstrated track record of using AI to meaningfully improve People workflows, efficiency, or analytics. - Experience supporting a technical or engineering-heavy workforce. Benefits - Work on a category-defining product with a massive user base and a clear vision for the future. - Competitive salary, equity package, and comprehensive healthcare offerings (Medical, Dental, Vision). - Close collaboration with an ambitious and experienced team. - Opportunities for growth in your career and in leadership responsibilities. - Annual learning & development stipend and monthly company-wide Learning Days. - Work from home in a remote-first environment with a generous home office stipend. Location Remote from the US East Coast. While our team works remotely and is spread across the globe, we deeply value daily interactions and collaboration. Compensation We offer competitive salaries and equity grants to all team members. The US salary range for this position is $200,000 to $250,000. Within this range, individual pay is determined by geographic location, experience, skills, qualifications, seniority, and performance.