Mercuryo

• Review, negotiate, and prepare comments on inbound contracts from acquirers, liquidity providers, and other external partners. • Own the legal relationship with third-party payment and financial institutions from a contractual standpoint. • Prepare and maintain Terms & Conditions for company products, websites, and applications. • Navigate European payment legislation (EMD2, PSD2, AML/CFT frameworks) and apply it to day-to-day legal tasks. • Support compliance with requirements from payment institutions and financial regulators. • Understand DORA and MiCA frameworks at a conceptual level; ability to go deeper as needed. • Act as a reliable second pair of eyes on legal matters handled by colleagues when needed (e.g. during absences). • Flag risks proactively and come with proposed solutions, not just problems.

• Serve as the primary point of contact for VIP clients, delivering premium, proactive, and highly personalised support across all touchpoints. • Build strong, trusted relationships with top-tier clients through regular check-ins and timely communication. • Resolve escalated VIP issues swiftly and thoughtfully, ensuring every client feels heard, valued, and well looked after. • Provide dedicated support to our OTC client base, understanding their specific needs and ensuring a smooth, end-to-end experience. • Act as a reliable liaison between OTC clients and internal teams (Compliance, Operations, Finance) to facilitate transactions and resolve blockers efficiently. • Proactively monitor OTC client activity and flag potential issues before they escalate. • Own and continuously improve the operational foundations of the VIP programme — developing playbooks, SOPs, and workflows that ensure consistency and quality at scale. • Identify friction points in existing VIP and OTC processes and drive practical, lasting improvements. • Collaborate with internal stakeholders across Operations, Product, Compliance, and Support to streamline cross-functional workflows impacting VIP clients. • Track and report on service quality and operational KPIs related to VIP activity, using data to inform improvements. • Maintain accurate client records and documentation in line with internal standards.

• Own the strategy and roadmap for Mercuryo’s developer-facing API products and on-ramp platform. • Define developer-friendly API experiences and specifications; ensure clear, AI-ready integration documentation. • Improve developer onboarding and integration journeys to reduce time‑to‑first‑success. • Partner with clients to surface integration pain points and continuously improve DX (developer experience). • Drive tooling and quality across APIs, SDKs, documentation structure, error handling, and sandbox/testing flows. • Prioritise by balancing technical feasibility, business value, compliance, and usability trade‑offs. • Define and track success metrics: API adoption, activation, integration speed, and developer satisfaction.

• Take high-level product requirements and break them down into: UX flows; User & functional requirements; acceptance criteria; economic logic and calculations. • Design multiple implementation scenarios, including trade-offs in unit economics. • Build and maintain feature-level metrics. • Ensure proper tracking setup with Data/PM. • Validate data quality. • Develop unit economics models together with Product/Pricing. • Collaborate with Design to balance UX, conversion, and compliance. • Coordinate across Dev, QA, and stakeholders; proactively manage risks. • Own and maintain documentation in Confluence; support estimation process. • Generate and validate hypotheses based on data; propose metric-driven improvements.

• Continuously review and monitor daily transaction flows using automated monitoring systems and manual review techniques. • Analyze blockchain transactions using Chainalysis KYT and conduct in-depth investigations with Chainalysis Reactor for flagged activities. • Monitor fiat transactions via dedicated monitoring tools to identify irregular patterns and potential AML risks. • Identify, document, and escalate suspicious activities in line with AML/KYC regulations. • Prepare Internal Suspicious Activity Reports (ISARs) and escalate high-risk cases to the MLRO/Compliance team. • Maintain comprehensive records and audit trails of investigations for regulatory purposes. • Assist in the collection and review of user documentation (e.g., SoF/SoW evidence, counterparties, and purpose of transactions). • Assess responses to Requests for Information (RFIs) for consistency, completeness, and legitimacy. • Provide recommendations to Compliance on whether additional clarification or escalation is required. • Support the preparation of material for potential SAR/STR filings when suspicious activity is identified. • Conduct scheduled periodic reviews on high-risk users, ensuring customer profiles remain up to date and aligned with their transactional activity. • Reassess risk ratings based on new information, transactional behavior, and updated SoF/SoW documentation. • Document findings in line with audit and regulatory requirements. • Liaise with internal Compliance, Legal, Customer Operations, and Anti-Fraud teams to ensure timely resolution of flagged cases. • Contribute to the enhancement of monitoring rules, thresholds, and workflows. • Stay informed of regulatory changes (EU AMLD5/6, MiCA, FATF standards) and emerging financial crime typologies.

• Own compliance-related product initiatives end-to-end: from interpreting regulatory requirements to detailed specifications and delivery, ensuring clear and measurable outcomes. • Own the compliance product roadmap across regulatory/licensing requirements, KYC/AML and onboarding flows, and transaction monitoring. • Track regulatory changes across key jurisdictions and licences; assess product impact proactively, before deadlines force the agenda. • Translate compliance and legal requirements into well-scoped, unambiguous product specifications that engineering can build against — with particular attention to reliability, data integrity, and auditability. • Own KYC/AML product logic end-to-end: onboarding flows, identity verification, risk-based customer categorisation, and ongoing due diligence triggers. • Define and improve transaction monitoring product logic: rules, thresholds, alert flows, and how they connect to case management and reporting. • Analyse and validate data across systems: understand data flows, identify root causes of data issues, and work with engineering to ensure consistency and correctness across compliance-critical data. • Coordinate stakeholders across Compliance, Legal, Risk, Analytics, and Engineering - translate their inputs into clear requirements and drive alignment without direct authority. • Work hands-on with engineers to design technically sound solutions, including reading and reasoning about API contracts and their implications for product logic.

• Provide advisory and methodological support on: international taxation; cross-border transactions; taxation in foreign jurisdictions. • Prepare analytical materials and tax memos for internal stakeholders. • Participate in tax reporting processes independently and together with foreign service providers. • Support timely tax payments across jurisdictions. • Perform initial arm’s length analysis of intercompany transactions. • Assess the need for transfer pricing studies in relevant jurisdictions and initiate them when required. • Coordinate external tax and accounting service providers. • Monitor tax law changes in countries of presence and assess their potential impact.

• Provide advisory and methodological support on: international taxation; cross-border transactions; taxation in foreign jurisdictions. • Prepare analytical materials and tax memos for internal stakeholders. • Participate in tax reporting processes independently and together with foreign service providers. • Support timely tax payments across jurisdictions. • Perform initial arm’s length analysis of intercompany transactions. • Assess the need for transfer pricing studies in relevant jurisdictions and initiate them when required. • Coordinate external tax and accounting service providers. • Monitor tax law changes in countries of presence and assess their potential impact.

• Deliver exceptional customer support through live chat, email, and social media in English • Take full ownership of customer issues, proactively providing solutions that genuinely help and benefit our customers • Monitor for and report technical incidents to our engineering team • Maintain and continually improve our high service standards • Manage customer complaints and escalate issues when necessary • Help improve our service and products by capturing and acting on customer feedback • Utilize Jira to describe and assign tasks to the technical team • Collaborate effectively within our talented and dynamic team

• Manage a portfolio of high-value enterprise merchants in Asia, ensuring satisfaction, retention, and growth. • Act as the primary point of contact for strategic accounts, driving day-to-day operational excellence. • Optimise merchant success by analysing performance metrics and proactively identifying opportunities to enhance growth and reduce churn. • Collaborate closely with Product, Compliance, Tech, and Commercial teams to support complex merchant needs. • Lead business reviews with key accounts and present performance insights and improvement plans. • Use HubSpot to track merchant health, log communications, and manage lifecycle touchpoints. • Handle escalations with professionalism, speed, and a solution-oriented mindset. • Identify upsell and cross-sell opportunities based on merchant performance and product fit. • Attend key events and be open to international travel to meet strategic merchants and represent the company at conferences. • Maintain a deep understanding of our products and services to guide merchants effectively. • Contribute to the continuous improvement of internal processes and documentation.