Role Description Mercier Consultancy Group is currently seeking a driven and customer-focused professional for the Spanish-Speaking Transportation Customer Agent position in Greece — an outstanding opportunity for Spanish-speaking candidates ready to launch or advance their career in the transportation industry. In this remote role based within Greece, you will serve as the primary point of contact for Spanish-speaking clients and customers, delivering first-class support across all aspects of transportation services, logistics coordination, and travel-related enquiries. Key Responsibilities - Serve as the dedicated point of contact for Spanish-speaking customers, providing timely and professional assistance related to transportation bookings, schedules, and service inquiries. - Handle inbound and outbound customer communications via phone, email, and live chat, ensuring all transportation-related queries are resolved accurately and efficiently. - Assist customers with booking management, ticket modifications, cancellations, and refund requests in line with company transportation policies. - Coordinate with internal logistics and operations teams to track shipments, monitor transit updates, and communicate real-time status information to customers. - Escalate complex or unresolved transportation issues to the appropriate department, ensuring a seamless customer experience throughout. - Maintain thorough and accurate records of all customer interactions and case resolutions using the company's CRM and transportation management systems. - Proactively identify opportunities to improve service delivery within the transportation support process and communicate feedback to the team leader. - Ensure full compliance with company standards, data protection regulations, and quality assurance benchmarks at all times. Qualifications - Native or fluent Spanish language proficiency (spoken and written) is essential for this role. - Valid EU passport or EU-recognised identification document (mandatory). - Previous experience in customer service, ideally within the transportation, logistics, travel, or mobility industry is highly desirable. - Strong communication and interpersonal skills with a genuine commitment to delivering outstanding customer experiences. - Comfortable working with digital tools, CRM platforms, and transportation or ticketing management systems. - Ability to work independently in a remote environment while maintaining high levels of productivity and professionalism. - A positive, solution-oriented mindset with the ability to manage multiple queries and prioritise effectively under pressure. Benefits - Competitive Monthly Salary, reflective of your experience and expertise in the transportation sector. - Fully Paid Training to ensure you are thoroughly prepared and confident in your role from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus to reward your dedication and results-driven approach. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security throughout the year. - Remote working arrangement within Greece, offering the perfect work-life balance in a stunning European destination. - A supportive, multicultural team environment with genuine opportunities for career progression and professional development. - And Much More... How to Apply Are you a fluent Spanish speaker ready to take the next exciting step in your career within the transportation industry? Don't miss this outstanding opportunity to join a world-class team through one of Europe's most trusted staffing partners. Click Apply Now to submit your application, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch with you shortly.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for an Italian-speaking professional to join a leading global online streaming platform. This position in Greece offers you the chance to work remotely from within Greece, supporting Italian-speaking subscribers with a premium, seamless streaming experience. - Provide high-quality customer support to Italian-speaking subscribers via chat, email, and phone channels. - Assist users with account management, subscription queries, billing issues, and technical troubleshooting related to the streaming service. - Guide customers through platform features, content discovery tools, and streaming settings to enhance their viewing experience. - Investigate and resolve playback issues, device compatibility problems, and connectivity errors affecting access to the streaming platform. - Handle escalations professionally and empathetically, ensuring all Italian-speaking customers receive timely and effective resolutions. - Document all customer interactions accurately within the company's CRM system, maintaining a high standard of data quality and case tracking. - Stay up to date with the streaming platform's latest content releases, product updates, and policy changes to deliver informed, accurate support. - Collaborate with internal teams to identify recurring issues and contribute feedback that helps improve the overall Italian-speaking customer experience. Qualifications - Native or fluent Italian language skills (both spoken and written) are essential for this role. - A genuine passion for digital entertainment, streaming platforms, and online media trends. - Previous experience in customer service, technical support, or a client-facing role is highly advantageous. - Strong communication and problem-solving skills, with a patient, customer-first mindset. - Comfortable working in a remote environment with a reliable internet connection and a professional home workspace. - Basic technical proficiency, including familiarity with common streaming devices, operating systems, and digital platforms. Requirements - Valid EU passport or European citizenship (mandatory requirement). Benefits - Competitive Monthly Salary reflective of your experience and skills. - Monthly Performance Bonus to reward your dedication and outstanding results. - 2 Extra Salaries Per Year — 13th and 14th salary paid annually. - Fully Paid Relocation Package, including flights, airport transfer, and hotel accommodation upon arrival in Greece. - Fully Paid Professional Training to prepare you for success in the streaming platform environment. - Comprehensive Health Insurance coverage from day one. - Stable, long-term remote employment based within Greece. - A supportive, multicultural team environment with genuine opportunities for career progression. - And Much More...

• Assist Spanish or French and English client members through the enrollment process • Help members with updates to their health care and/or pension plans • Provide superior customer service in a work from home environment • Maintain and document complete and accurate call and case notes in English • Regularly participate in team meetings and training • Safeguard confidential information

• Help client plan participants with enrollment process and updates to health care and/or pension plans • Provide customer service in a work from home environment • Quickly build rapport and respond to plan participants in a compassionate manner • Safeguard confidential information in accordance with HIPAA and Data Privacy laws • Translate health and welfare and pension terms into simple explanations for customers • Maintain and document complete and accurate call and case notes