Patient Support Nurse

Customer SupportCustomer SupportOtherRemoteTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

96 days ago

Salary

0

No structured requirement data.

Job Description

Patient Support Nurse

Mercalis

Overview MUST BE ELIGIBLE TO OBTAIN LICENSURE IN ALL 50 STATES SHIFT AVAILABLE FOR THIS ROLE IS 9AM-6PM EST M-F Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. The Patient Support Nurse will provide support for Oncology patients and caregivers over the phone, by being able to speak to the end-to-end journey for patients in the context of the Oncology program specifics. Responsibilities - Serve as the initial point of contact for callers, including patients, their care partners, and/or their HCP/office staff to provide approved information and education for Oncology specific care including benefit discussions, disease progression and product education, along with general and program specific resources. This role is NOT to provide medical advice. - Provide program specific treatment education via approved FAQs/Talking Points. - When appropriate, facilitate a warm transfer to key program stakeholders (i.e. Specialty Pharmacy or Medical Information) to support inquiries outside of the role’s remit. - Utilize Valeris’ leadership competencies as the driving force behind the team’s success. - On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data. - Ensure all SOPs are followed with consistency. - Conduct miscellaneous tasks or projects, as assigned. PHYSICAL DEMANDS AND WORK ENVIRONMENT: - While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidate can type at least 35WPM with 97% accuracy. - Although very minimal, flexibility to travel as needed is preferred. Ability to travel up to 25% (subject to change) preferred. - This job operates in a remote professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. - Must meet remote work requirements, including access to reliable high-speed internet, a dedicated and secure workspace free from distractions, and the ability to maintain confidentiality and productivity in a home-based environment. Qualifications - - Must possess an active RN license with a preferred Bachelor of Science in Nursing (BSN), plus a minimum of four (4) years of clinical practice; prior experience in oncology is preferred. - Preferred certifications: Oncology Certified Nurse (OCN), Certified Case Manager (CCM), and Patient Advocate Certification Specialist (PACS). - Preferred candidates will have experience working within a manufacturer’s Patient Support Program (PSP), supporting both patients and healthcare providers in navigating the benefit landscape, including the review of insurance verification, prior authorization requirements, and access criteria. - Preferred experience in case management or care coordination, including telephonic patient support and/or working with Risk Evaluation and Mitigation Strategy (REMS) programs. - Excellent communication skills. - Patient empathy and understanding are of utmost importance in this role. - Ability to educate while remaining emotionally supportive. - Maintain the highest level of ethics and integrity. - Experience in the use of motivational interviewing techniques a plus. - Preferred Salesforce experience. - Fluency in Spanish is a plus. - MUST BE ELIGIBLE TO OBTAIN LICENSURE IN ALL 50 STATES Why Work for Valeris? We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: - Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs - Additional health support, including telehealth and Employee Assistance Program (EAP) services - Company match on Health Savings Account contributions - Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 - Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability - 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting - Paid Time Off (PTO) and Sick Leave to support work-life balance - Team members receive nine paid holidays plus two floating holidays - Opportunities for advancement in a company that supports personal and professional growth - A challenging, stimulating work environment that encourages new ideas - Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace - A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity Valeris is an Equal Opportunity Employer committed to fostering a diverse, inclusive, fair, and equitable workplace. Furthermore, we believe in the importance of partnering with diverse suppliers and vendors that share these values. At Valeris, an employee is celebrated for his or her contributions and dedication to supporting the needs of our clients and their patients. We recognize the struggle for access, affordability, and adherence to therapy is real; our employees play a vital role in the successful completion of that journey. We approach our customers’ challenges with empathetic hearts, which organically fuels our internal culture of caring. Valeris’ leadership team works tirelessly to provide an environment that is free of discrimination and bias. We firmly believe collaboration among team members with varied pasts and perspectives generates more incisive and deeper insights that better serve our employees and our communities. #LI-REMOTE #LI-JK1

Related Job Pages

More Customer Support Jobs

OtherRemoteTeam 10,001+Since 1982H1B No Sponsor

Accredo Specialty Pharmacy, a division of Evernorth Health Services a part of The Cigna Group. Start Date: 04/20/2026 Training Schedule: Monday-Friday from 9a - 5:30p, EST, for 6 weeks. Post Training Shift: Monday-Friday with an 8 hour shift between the hours of 6a-6p local time. As a Pharmacy Technician, you will Work from home, assisting patients in receiving life sustaining medications to help manage rare and/or chronic diseases. You’ll be empowered to engage patients, insurance companies, and multiple departments to process Prescription orders and ensure timely shipment of medications. This role is very detail oriented, and you’ll spend the majority of your day working on our computer system entering data and/or talking on the phone. Role Responsibilities - Below are the 3 main functions this role will encompass. Must have the ability to work in any of these functions: - Inbound calls and outbound calls welcoming and gathering patient demographics and arranging 1st shipment. - Creating requests and making Outbound calls to providers and doctors office for prescription requests. - Data Entry focused functions. - Ensure prescriptions are accurately entered into system. - Investigate non-clinical issues with pharmacist, doctors & other healthcare providers. - Juggle multiple tasks without sacrificing attention to detail. Position Requirements - High School Diploma or GED - Customer Service experience required, phone experience, a plus - Valid Pharmacy Technician license/certification as required by AZ & PA laws. - Tech Savvy- Strong computer / data entry ability with Microsoft Office products - High speed internet with wired ethernet connection. - Private & quiet workspace What you’ll love about working at Cigna: - Medical, Dental & Vision start 1st day. - 18 days Paid Time Off & 8 Paid Holidays - Employer Contributions for HRA and HSA accounts - 401K with Company Match NOTE: You will be required to have reliable internet connectivity provided through a wired ethernet connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 18 - 27 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

United States
$18 - $27 / hour
Job Closed
OtherRemoteTeam 10,001+Since 1982H1B No Sponsor

Customer Service Rep – Behavioral Health – Evernorth Workplace Care Evernorth Workplace Care offers health care delivery services along with population health and health coaching solutions. Our mission is to deliver proactive, personalized, and holistic patient care and coaching by acting on health data and insights to improve the overall health and wellness of our clients’ employees, and those they care about most, by providing access to high quality, affordable services where they work and live. Evernorth Workplace Care - Personalized Care Where You Are The experienced Customer Service Rep provides critical service to key business associates, providing the utmost customer-focused assistance, and is a vital partner on our team. This position will be responsible for Scheduling, registration paperwork, phone and email correspondence with patients, as well as additional tasks to support the Behavioral Health Program. Responsibilities: - Telephonic appointment scheduling and outreach calls in support of the EWC Behavioral Health program. - Oversight of email inboxes for Behavioral health locations - Independently responds to inquiries from customers for information and assistance of moderate and substantial complexity. - Scheduling patient appointments - Registration paperwork through mychart - Using Electronic Health Record - Epic – monitor for self-scheduled appts; confirm completion of registration / insurance - Answer calls / Outbound Confirmation and No-Show calls - Outreach to patients if clinician is out to reschedule appts - Email correspondence with patients – sending collateral following presentations - Additional tasks as needed to support the Behavioral health program Qualifications for this role are: - At least a High School Diploma or equivalent required. - Strong oral and written communication skills. - Being able to sit or work in a dedicated workspace for entire work shift. - Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously. - Evernorth systems, MS Outlook and Epic EMR knowledge a plus. - Experience with Epic and MyChart is preferred - At least 1 or more years of Medical Office experience. - Demonstrated strong communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar. - Ability to succeed within a team environment. - Professional interaction with customers, internal & external - Compliance with HIPAA regulations and Evernorth Workplace Care guidelines. Bonus Points for: - Passionate about going above and beyond - Independent worker and self-starter - Customer-centric Focus - Dynamic personality This position is a remote position The hours for this role are Monday – Friday TBD (covering all US time zones) We offer benefit eligibility from the first day of employment, Paid Time Off, Short and Long-Term Disability, Life Insurance, 401k with company match, Continuing Education, Career Development and a variety of other perks. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

United States
$18 - $19 / hour
Job Closed
OtherRemoteTeam 10,001+H1B Sponsor

Anticipated End Date: 2026-03-11 Position Title: Customer Care Representative I - FEP (Columbus, GA) Job Description: Title: Customer Care Representative I - FEP Columbus, GA Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. You will be required to participate in a virtual training. You must have 100% attendance during the full 15 weeks of training. Start date: 4/20/2026 Hours: 8:30 AM - 5 PM EST As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today! How you will make an impact: • From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. • You will partner internally to create a seamless experience for our customers and resolve potential issues. Here’s what Elevance Health offers: • A career path with opportunity for growth • Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Annual incentive bonus and annual increases plan based on performance. At Elevance Health, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful. Minimum Requirements: Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: • The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred. • A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred. • A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred. • A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred. • Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred. • Flexible and quick learner, willing to adapt to changing customer and business needs preferred. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: CUS > Care Reps Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

United States
Job Closed
Travel With Lani logo

Cruise Support Concierge

Travel With Lani

Curating amazing travel experiences while empowering new agents to launch their careers in the travel industry!

Customer Support96 days ago
OtherRemoteTeam 11-50H1B No Sponsor

We are bringing on Travel Support Specialists to join our remote team. You will assist clients with planning, booking, and support throughout their journeys. Key Responsibilities: - Support clients with travel planning and reservations. - Provide clear, professional communication. - Resolve client issues promptly. - Attend ongoing training and webinars. - Collaborate with team members for quality service. Qualifications: - Excellent communication skills. - Reliable internet and technology. - Service or administrative background is a plus. What We Offer: - Remote work flexibility. - Training and onboarding. - Growth opportunities. - Travel benefits. -

United States