Role Description Join our Medical Marijuana Clinic as a Chat Support Agent and play a vital role in delivering exceptional customer service within the health, wellness, and fitness industry. This position offers a unique opportunity to engage with clients seeking guidance and support on medical cannabis treatments, ensuring they receive accurate information and compassionate assistance in a timely manner. As a key member of our team, you will be the first point of contact for many clients, helping to create a positive and informative experience that supports their wellness journey. - Provide prompt, accurate, and empathetic chat support to clients inquiring about medical marijuana services and products. - Assist clients in navigating clinic services, answering questions, and resolving concerns efficiently. - Maintain up-to-date knowledge of medical cannabis regulations, products, and wellness benefits to ensure informed communication. - Collaborate with internal teams to escalate complex issues and contribute to continuous service improvement. Qualifications - High school diploma or equivalent; additional education in health, wellness, or customer service is a plus. - Proven experience in chat or customer support, preferably within healthcare, wellness, or related fields. - Strong written communication skills with the ability to convey complex information clearly and empathetically. - Familiarity with medical marijuana industry terminology and regulations is highly desirable. - Excellent problem-solving skills and the ability to remain calm under pressure. - Proficiency with chat platforms, CRM software, and basic computer applications. - Commitment to maintaining client confidentiality and adhering to privacy laws. Requirements - Respond to incoming chat inquiries in a professional and courteous manner, ensuring high customer satisfaction. - Provide clear, concise, and accurate information regarding medical marijuana treatments, clinic policies, and appointment scheduling. - Document client interactions thoroughly and maintain confidentiality in accordance with HIPAA and company standards. - Identify client needs and offer appropriate solutions or escalate as necessary to specialized team members. - Stay informed about industry trends, product updates, and regulatory changes relevant to medical cannabis. - Support the development of FAQs, chat scripts, and knowledge base articles to enhance client communication. Benefits - Competitive salary with opportunities for growth and advancement. - Comprehensive health and wellness benefits package. - Flexible work schedules and remote work options. - Supportive team environment focused on professional development. - Access to industry training and educational resources. - Meaningful work contributing to the well-being of our community.

• Klanten ondersteunen via telefoon, e-mail en chat • Technische problemen oplossen en vragen beantwoorden • Klanttevredenheid garanderen bij elk contactmoment • Feedback registreren en opvolgen in interne systemen

Tasks - Act as the first point of contact for guests, hosts, and partners across multiple channels (phone, email, live chat) - Handle GuestCare and KeyNest incidents, including access issues, property concerns, and service disruptions - Make outbound calls to gather information, provide updates, and drive resolutions - Guide customers step-by-step through account, booking, access, and payment-related questions - Assess urgency, prioritise cases, and escalate appropriately when operational or technical support is required - Coordinate with operations, maintenance, and external stakeholders to resolve complex or after-hours issues - Provide clear, calm, and empathetic communication during high-pressure situations - Accurately document interactions, actions taken, and outcomes in internal systems - Follow defined protocols while using sound judgment when situations fall outside standard processes - Contribute feedback to help improve workflows, documentation, and the overall guest experience - Maintain consistently high service standards and customer satisfaction Requirements - Fluent English and Spanish (spoken and written) — native or near-native Spanish writing is essential - Minimum 2–3 years’ experience in customer service, technical support, or GuestCare-style roles - Experience supporting customers in time-sensitive or operational environments - Familiarity with vacation rental or property management platforms (e.g. Airbnb, Booking.com, PMS tools) - Strong problem-solving skills with the ability to stay calm under pressure - Confident communicator who can explain solutions clearly to both technical and non-technical users - Comfortable working in a fast-paced, remote, and tech-driven environment - Flexibility to work different shifts and time zones, including evenings or weekends, if required - Experience with Airbnb desirable Benefits - A meaningful role directly impacting guest and host experiences - The opportunity to work across Customer Support and GuestCare operations - A collaborative, international, and supportive remote team - 100% remote setup with room for professional growth - Competitive compensation and benefits

Overview F.H. Furr, a leading name in residential services, is seeking dynamic individuals to join our team as Remote Customer Service Representatives. In this role, you will play a crucial part in delivering exceptional service to our valued customers. While call center experience is preferred, no prior experience is necessary. We provide all the equipment you need to succeed in a remote work environment. Key Responsibilities: - Provide top-notch customer service via phone, email, and chat channels - Act as a liaison with customers, ensuring clear communication and scheduling of services - Handle inquiries, resolve issues, and provide information about our services - Maintain accurate and up-to-date customer records in our system - Collaborate with other team members to ensure a seamless customer experience - Ability to thrive in a fast-paced setting with clear processes and strong team support Qualifications: - Excellent communication skills, both written and verbal - Strong customer-centric mindset and a genuine desire to help others - Ability to work independently and efficiently in a remote setting - High-speed internet connection (minimum 50 Mbps) and a dedicated workspace - Basic computer skills; proficiency with office software and the ability to learn new systems quickly What We Offer: - Fully equipped remote work setup, including computers, monitors, and other necessary equipment - Competitive compensation and performance-based incentives - Fixed work schedules that allow you to plan ahead (looking to fill a 7am-4pm shift, an 8am-5pm shift, and a 9am-6pm shift - Eastern Standard Time) - Health, dental, and vision insurance - Retirement savings plan with employer match - Paid time off and holidays - Professional development and training opportunities - Employee discounts on company services At F.H. Furr, we believe in empowering our team members to excel in their roles, even in a remote environment. If you're a customer-focused individual with strong communication skills and a willingness to adapt to new technologies, we invite you to join us and be a part of our commitment to exceptional service. F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law. Posted Min Pay Rate USD $17.00/Hr. Posted Max Pay Rate USD $19.00/Hr.