The Smarter Way to Work.
Advisory Services Practice Lead
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Advisory Services Practice Lead
M-Files
**What You'll Do** **Methodology & Intellectual Property** - Design and own the delivery methodology end-to-end: value discovery frameworks, automation blueprinting, outcome measurement, and delivery governance - Define the model for identifying, designing, and deploying AI agents as a digital workforce inside customer environments — built on the M-Files platform - Develop the toolkits, templates, and repeatable assets that enable the methodology to scale across a distributed delivery team - Establish quality standards and a continuous improvement loop based on field experience **Business & Investment Planning** - Build the multi-year business case for the practice: addressable market sizing, revenue model, margin targets, and investment requirements - Develop the resourcing strategy — defining the capability profile, headcount plan, and talent sourcing approach (internal reskilling vs. external recruitment) - Evaluate build vs. buy vs. partner options; identify and assess potential acquisition targets that would accelerate capability or market access - Present recommendations to senior leadership and, where relevant, to the board **Go-to-Market & Partnerships** - Define the go-to-market motion: how the practice is packaged, priced, and positioned alongside the M-Files platform - Develop partnership and channel models that extend delivery capacity without proportional headcount growth - Work with Sales leadership to embed advisory services into the enterprise sales motion and develop reference customers **Practice Leadership** - Recruit, onboard, and develop the initial cohort of internal practitioners - Define the career path, competency framework, and performance model for the practice - Personally lead select high-value engagements to validate the methodology and build customer proof points
Job Requirements
- What We Are Looking For**
- 7+ years of experience in management consulting, strategy consulting, or professional services — with a focus on business transformation, operating model design, or organizational change
- Demonstrated experience building or scaling a services practice, business unit, or consulting capability — including P&L ownership or significant budget responsibility
- Strong strategic planning skills: you can move from market analysis to business case to execution roadmap, and you know how to size a market and defend your assumptions
- Experience evaluating inorganic growth options — partnerships, acquisitions, or capability buys — including diligence and integration considerations
- Executive-level communication and stakeholder management; you are comfortable presenting investment proposals to a leadership team or board
- A track record of translating strategy into operating reality: you've written playbooks that delivery teams have used
- Nice to have**
- Experience in or around the enterprise software, SaaS, or intelligent automation space — you understand the professional services economics of a software-led business
- Exposure to AI agent frameworks, agentic workflow design, or digital workforce delivery models — either as a practitioner or as someone who has evaluated and bought these capabilities
- Familiarity with document management, process automation, or information governance domains
- Prior experience working within or alongside a high-growth technology company
- Exposure to reseller or partner-led delivery models
- Participation in our Recruitment Process:**
- Initial Screening w/People & Culture Team Member
- Hiring Manager (Senior Vice President, Global Services)
- Additional Internal Stakeholder (VP, NORAM Services & Global Cloud Migration)
- Possible Final w/Senior Level Sales or Strategy Executive(s)
- Completed Recruitment Process Time Investment for Applicant: ~Approx. 3hrs*
Benefits
- Why M-Files**
- A genuinely greenfield mandate.** Advisory services is a new practice at M-Files. You will define what it is, how it is delivered, and how the business around it is built.
- Customer base and platform to build on.** M-Files serves thousands of organizations in regulated and complex industries. The demand signal is real; the platform is proven. You are not starting with a blank sheet of paper on the market side. We're also proud to have recently been recognized as a Leader in the Gartner® Magic Quadrant™ for Document Management, a significant milestone that reflects our continued innovation, customer focus, and market momentum.
- Leadership appetite for investment.** This role exists because M-Files leadership has made a deliberate decision to move from project delivery to transformation delivery. The investment thesis is already endorsed — you are here to make it concrete.
- A real AI thesis.** We are building AI agents on top of M-Files that act as digital workers inside customer organizations — executing knowledge-intensive tasks, operating within governed information environments, and augmenting human teams at scale. You will define how this is packaged and delivered as a service.
- Influence over inorganic strategy.** Where we cannot build fast enough, we will consider buying or partnering. You will be a named voice in those conversations.
- A global, remote-first team.** We operate across time zones with a high-trust, high-autonomy culture. Results matter; location doesn't.
- Our guiding principles of **Make It Happen**, **Help Others**, and **Love Customers** shape how we work together every day. Transparent communication, collaboration, and a strong team spirit are consistently recognized as strengths across our organization, helping create an environment where people can do their best work while making a meaningful impact.
- What We Offer: **
- As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
- 10 paid holidays annually
- Unlimited PTO
- Matching 401K Plan (25% of employee's contribution up to the IRS max)
- Health insurance (PPO and HDHP/HSA plans offered)
- Dental insurance
- Vision insurance
- Life insurance (1x employee salary)
- Short-term disability (employer paid)
- Long-term disability (employer paid)
- Flexible Spending Plan (medical and dependent)
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