Luxion

Role Description We’re looking for a Registrations Analyst to join our growing team, supporting the smooth onboarding and registration of new customers. This is a fast-paced role where you’ll play a key part in delivering an excellent customer experience, resolving queries, and ensuring registrations are completed accurately and efficiently. - Manage customer registrations - Resolve data issues - Support registrations related queries within agreed SLAs - Work closely with internal teams, customers, and external suppliers - Support wider business functions during peak periods - Help maintain high service standards across the team Qualifications - Proactive and organised - Confident using initiative in a fast-paced environment - Experience handling high volumes of information or customer queries - Strong Microsoft Office skills - Strong communication skills - Attention to detail - Ability to learn new systems and processes Requirements - Highly organised - Strong communicator - Confident managing multiple tasks at once - Proactive and self-sufficient - Focused on delivering the best experience for the customer every time Benefits - Bonus Scheme – made up of a business element and demonstrating our three core values: Smart, Fairness, and Sustainability. - Skills Development – training to help you achieve your career goals. - Giveaways! – regular competitions to win tickets to shows and sporting events. - Time off – 25 days annual leave plus bank holidays. - Wellbeing App – access to the Unmind App for mental wellbeing resources. - Health care scheme – cashback on services such as dental and eye care. - Employee Assistance Programme – access to a dedicated GP line and counselling support. - Exclusive packages – discounted offers for home Sky TV and broadband. - Giving back – a paid volunteering day every year and fundraising opportunities. - Death in service – twice your annual salary paid to your designated next of kin. - Pension – we contribute 4% of your salary when you contribute 5%.

Role Description As the Warrant Recovery Team Leader, you will lead a team responsible for the effective recovery of outstanding balances from our credit customers. You will oversee the end-to-end management of pre-disconnection visits (PDV’s) and in some cases applying to third party partners for a warrant, to ensure we can install a prepayment meter in the customers property to recover outstanding debt. Day to day, you will: - be an escalation point for internal & external stakeholders; - provide training & development to staff to help them reach their potential; - ensure all tasks are completed within agreed SLA’s. Qualifications - Good understanding of Utilita and revenue protection processes. - Previous experience in a leadership position (desirable). - Approachable, adaptable, and willing to roll up your sleeves when needed. Requirements - Access to sensitive information may require enhanced security vetting. Benefits - Structured bonus scheme. - Clear career and development opportunities. - 25 days’ leave plus bank holidays. - Access to private healthcare. - Mental wellbeing support. - Free on-site gym. - 24/7 GP and counselling services. - Win tickets to top events through the Utilita Arenas. - Exclusive discounts. - Paid volunteering day. - Generous pension contribution.

Metering Data Coordinator Job Title: Metering Asset Data Analyst Location: Remote/ Chandlers Ford Salary: £27,976 per annum, plus a 5% discretionary bonus Hours: 40 hours per week , Monday - Friday Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet. Do you have experience working within the energy industry? If so, we have a great opportunity for you to join our industry operations team as a Meter Asset Data Analyst. What does this role involve? Joining a small team of analysts, you will investigate and resolve data exceptions in the Meter Operations, Meter Asset Management and Smart Meter Change of Supplier processes. You will be liaising with internal departments and external companies to ensure the accuracy of the data we send out and validate the data that we receive, to ensure the correct information is held and the Smart Meter configurations are accessible in our customer database. You will be working closely with Gas and Electric Settlements and Field services teams, as well as supporting the Commercial Finance team with the resolution to meter rental charge related queries. Who are we looking for? Knowledge and understanding of the energy industry. You will have a keen eye for detail and high level of numeracy and accuracy. You will be experienced in using spreadsheets or databases and working with large volumes of data. You will be an effective communicator both written and verbally. You will be able to spot trends and identify discrepancies. You can adjust and thrive in a fast growing, challenging industry and can work alone as well as part of a team. Your role might involve having access to some sensitive information, so you’ll need to go through some enhanced security vetting. (BS7858) Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Important Things! (FYI Benefits available from your first day!) - Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability. - Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards. - Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl! - Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays. - Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. - Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis! - Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year. - Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages. - Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. - Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service. - Pension – we contribute 4% of your salary when you contribute 5%. About us We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household. Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before. Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company! Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Role Description As a HSE Advisor focusing on field, office and warehouse operations, you will play a key role in identifying, assessing and mitigating risk across the organisation, ensuring compliance with all relevant HSE standards. You will lead and support HSE audits, ensuring they are delivered in line with schedule, while identifying opportunities for continuous improvement. - Engage people through training, induction, and building strong relationships on site to increase awareness and promote a positive safety culture. - Take ownership and support incident reporting and investigations, identifying root causes and implementing effective actions to prevent reoccurrence. - Make an impact and contribute to the ongoing development of HSE. Qualifications - NEBOSH level 3 qualification. - Proven experience as a HSE professional. Requirements - Experience in leading risk assessments, audits, and incident investigations. - Ability to run emergency drills and build professional relationships. - Proficient in producing clear HSE documents. - Approachable, open-minded, and self-sufficient. - Ability to engage at all levels and foster a safety-first mindset. Benefits - Structured bonus scheme. - Clear career and development opportunities. - 25 days’ leave, plus bank holidays. - Access to private healthcare and mental wellbeing support. - 24/7 GP and counselling services. - Win tickets to top events through the Utilita Arenas. - Exclusive discounts and a paid volunteering day. - Generous pension contribution.

Customer Sales Advisor Job Title: Customer Sales Advisor Location: Nationwide Salary: £26,208 per annum plus commission OTE £34K Hours: Monday – Friday 40 hours per week 8am – 5pm Sponsorship: Unfortunately, we are unable to offer sponsorship for this role. Are you passionate about delivering exceptional customer service and driven by the thrill of sales? Luxion Sales is looking for enthusiastic and customer-focused individuals to join our dynamic team of Customer Sales Advisors. What does this role involve? As a Customer Sales Advisor, your primary focus will be proactively contacting previous Utilita customers to understand their needs and win them back. You’ll deliver confident and persuasive sales conversations that clearly demonstrate the value of our products and services, all while ensuring full compliance with regulatory requirements. About us At Luxion Group, we prioritize smart, fair, and sustainable practices to address the complexities of modern technology and energy needs. Our comprehensive services, from installation to maintenance, ensure a seamless experience for our clients, with a strong emphasis on customer-first values. Join us on our journey towards a brighter, more sustainable future. Together, we can make a difference. The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd