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LINQ logo
LINQ

Managed Mobility Services. Simplified.

Client Services Specialist II – Overnight Shift

Location

Pennsylvania

Posted

53 days ago

Salary

$20 - $22 / hour

Seniority

Junior

High School1 yr expEnglish

Job Description

Client Services Specialist II – Overnight Shift

LINQ

• Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns. • Use multiple online systems and support tools to effectively resolve tickets. • Resolve assigned tickets accurately and in a timely manner. • Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly. • Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience. • Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times • Complete client bulk action requests as they come in or when they are assigned out by a manager or lead. • Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms. • Monitor and assist in team messaging platforms to assist fellow agents with inquiries. • Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ. • Have knowledge of and assist clients with phone migrations. • Support as appropriate with escalated cases • Staff after hour support for on-call Holidays as needed.

Job Requirements

  • Minimum 1 year of prior call center experience
  • High school diploma, GED or equivalent
  • Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
  • Dedicated private work location without significant background disruptions
  • Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).
  • Excellent verbal and written communication skills with a focus on active listening.
  • Strong interpersonal skills, with the ability to build rapport and trust with clients.
  • Problem-solving mindset and the capacity to handle challenging situations with diplomacy.
  • Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.
  • Customer-centric attitude with a genuine passion for providing top-notch service.
  • Ability to work a flexible work schedule

Benefits

  • Shift Differential of $2/hour
  • Pre-approved overtime
  • Performance based incentives

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