Life Fitness

Support market research and analysis to generate actionable insights for marketing decisions. Collaborate with cross-functional teams to translate findings into clear recommendations and effective presentations. Monitor industry trends to inform...

• Own and grow a Northern California territory, driving the majority of revenue through Health Club accounts, with additional focus on YMCA and campus recreation environments. • Maintain a strong in-market presence, with an expectation of spending approximately three days per week in the field meeting customers, supporting projects, and advancing active opportunities across the territory • Lead long-cycle, consultative sales processes with executives, facility leaders, athletic stakeholders, and multi-stakeholder buying groups • Reengage dormant, underpenetrated, or competitive accounts and convert established relationships into active pipeline • Balance repeat Health Club business with project-based campus and community opportunities, aligning equipment solutions to customer goals and facility needs • Partner with designers, consultants, and customer stakeholders to support planning, layouts, and capital investment cycles • Manage pipeline, forecasting, and territory priorities with strong CRM discipline

Title: Sr. Director, Global Communications & Campaigns Location: Rosemont IL United States Full-time Job Description: Join us as we empower the world to work out, creating healthier lives together. At Life Fitness / Hammer Strength, we inspire the world to work out. We are building a team that performs at a high level, plays as one, and delivers measurable impact. We are seeking a Senior Director of Global Marketing Communications & Campaigns to lead our global brand and demand engine. This role sets the pace. You will connect brand, product, and commercial strategy into one integrated system that drives growth across global markets. This is a hybrid position based out of our Global HQ in Rosemont, IL - M/F remote-based and T-Th are in-office collaboration days. #LI-HYBRID As Senior Director, Global Marketing Communications & Campaigns, you will: - Lead global brand and campaign strategy, aligning portfolio, segments, and commercial priorities - Own the integrated demand engine, driving campaigns across content, media, PR, social, events, and partners - Deliver measurable business impact, with accountability for pipeline, MQL and SQL growth, and brand health - Translate product innovation into clear value, building differentiated positioning and go-to-market strategies - Elevate brand, PR, and storytelling, reinforcing market leadership and purpose - Champion data-driven performance, leveraging insights, attribution, and ROI to optimize continuously - Build and lead a high-performing global team, partnering across Sales, Product, Digital, and regions What Life Fitness / Hammer Strength is looking for in our Senior Director, Global Marketing Communications & Campaigns: - 10 to 15+ years of marketing leadership experience in a global, matrixed environment - Proven ability to build integrated campaigns that drive revenue - Strength across brand, demand generation, and modern marketing ecosystems - Proven experience leading and developing teams of 10 or more - Skill at influencing senior and cross-functional stakeholders - Analytical mindset with a bias for action and continuous improvement - Passion for fitness, performance, and customer outcomes Why join Life Fitness / Hammer Strength: - Lead at a global scale in a brand built on strength and performance - Shape how we connect with customers and drive growth - Work with a team that raises the bar and delivers results At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation-in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you're ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply. Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We'll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we'll hop on a call to get to know you and your experience and discuss the position in more detail. If it's not the right opportunity this time, we'll always let you know. At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $195,500 - $238,100 annually.The actual salary will vary based on applicant's education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location.This position is eligible to participate in Life Fitness / Hammer Strength's annual Manager Incentive Plan to receive an annual discretionary bonus in addition to base salary. The amount of bonus varies based on company and individual performance goals and is subject to the terms and conditions of the applicable incentive plan. Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through "@lifefitness.com" or "@indoorcycling.com" domain email addresses or "lifefitness@myworkday.com" for U.S. opportunities. Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

• Take full ownership of assigned Key Accounts, developing and executing long-term strategic plans that align Life Fitness / Hammer Strength solutions with client business goals • Proactively identify and capture expansion opportunities within your existing portfolio to drive incremental revenue and increase market share • Lead cross-functional partnerships with Marketing, Credit & Leasing, Legal, and Operations to resolve bottlenecks and ensure seamless project execution • Build deep relationships across complex Health Club organizations by independently identifying and engaging new influencers and decision-makers • Maintain a rigorous, self-directed cadence within Salesforce and CLM, providing leadership with accurate revenue forecasting and market insights • Resolve delivery or installation hurdles independently to ensure a successful final mile for every order • Demonstrate the business acumen and initiative required to transition into a Strategic Account Management role within the organization

Join us as we empower the world to work out, creating healthier lives together. As a Business Development Representative (BDR), you will play a critical role in driving revenue by identifying and qualifying new sales opportunities. This role focuses on lead generation, outbound prospecting, and supporting the field sales team. You’ll engage with potential clients, build relationships, and convert leads into new business. Key Responsibilities - Proactively generate new business opportunities through lead conversion, cold calling, and strategic prospecting. - Maintain accurate records of outreach and follow-up activities in Salesforce to ensure seamless pipeline tracking. - Manage small opportunities (under $25K) from start to close; qualify and pass larger opportunities (over $25K) to field sales. - Collaborate with field sales teams to support regional campaigns, build Salesforce reports, and follow up on open opportunities. Key Performance Indicators (KPIs) - Conduct 50+ high-quality prospect conversations per month, resulting in new Salesforce opportunities. - Generate revenue by closing at least 10 new deals per month. Qualifications & Skills Preferred Qualifications: - Education: Bachelor’s degree preferred. - Sales Experience: 6+ months in inside sales or a consultative phone sales environment. - Track Record of Success: Demonstrated ability to meet or exceed sales targets. - Industry Knowledge: Passion for fitness, athletics, hospitality, or corporate wellness is a plus. Skills & Competencies: ·Strong attention to detail and ability to follow through. ·Excellent verbal and written communication skills with a friendly, engaging style. ·High energy, enthusiasm, and a natural drive to sell. ·Ability to handle rejection with resilience and tenacity. ·Tech-savvy, proficient in Microsoft Suite (Excel, Word, PowerPoint). ·Experience with Salesforce CRM or similar tools preferred. ·Strong time management skills with the ability to prioritize in a fast-paced environment. Location Requirements ·Preferred candidates reside within the assigned sales territory or in the Chicagoland area. ·Must have the discipline and ability to work effectively from home. Why Join Us? This role provides a clear career path into Inside Sales or Territory Representative positions, offering excellent growth opportunities. If you thrive in a fast-paced sales environment and are passionate about driving revenue, we’d love to hear from you! At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation—in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you’re ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply. Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know. At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $53,800 - $75,600 annually.This role is categorized as non-exempt and eligible for overtime in accordance with applicable law.The actual salary will vary based on applicant’s education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location.This position is eligible to participate in Life Fitness / Hammer Strength’s Sales Incentive Plan with monthly commission eligibility, in addition to base salary. The amount of any commission and bonus varies based on attainment of individual performance goals and other relevant factors, subject to the terms and conditions of the applicable incentive plan.This position is eligible to receive a mobile allowance to offset the costs of using a personal cell phone for business related purposes. Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or "@indoorcycling.com" domain email addresses or “lifefitness@myworkday.com” for U.S. opportunities. Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

Title: Associate eCommerce Manager - D2C Location: Rosemont, IL Full time job requisition id JR-024831 Job Description: Join us as we empower the world to work out, creating healthier lives together. We are seeking a highly motivated Associate eCommerce Manager to join our global team of eComm pros, driving eComm expansion and excellence across the world. This role manages day‑to‑day site operations, merchandising strategy, content execution, and site experience improvements for our U.S. consumer storefront, while also contributing to the international growth of D2C. The ideal candidate combines strong analytical skills, eCommerce merchandising expertise, and a consumer‑first mindset to deliver a best‑in‑class shopping experience. This is a hybrid position based out of our Global HQ in Rosemont, IL - M/F remote and T-Th are in-office collaboration days #LI-Hybrid WHAT YOU'LL DO - Execute and optimize the D2C merchandising strategy to drive conversion and deliver an exceptional online shopping experience. - Maintain accurate, up‑to‑date product data (pricing, availability, attributes, categorization). - Improve findability and product discovery through optimized navigation, taxonomy, and search. - Leverage your design skills and partner with UX/UI and creative teams to enhance page layouts, content presentation, and digital experience. - Utilize data analytics tools to monitor key performance indicators (KPIs) related to D2C product sales, conversion rates, and customer engagement. - Analyze sales trends, customer insights, and competitive activity to inform merchandising decisions. - Identify and execute upsell and cross-sell opportunities to maximize AOV and repeat purchase rates. - Conduct A/B testing to validate hypotheses and support continuous experience improvement. - Leverage SEO & AEO best practices to drive organic traffic and improve search rankings. - Build monthly product forecasts and provide input on inventory planning to ensure consumer demand is met. - Support promotional planning with margin analysis, forecasting, and onsite activation strategy. - Support D2C photo/video shoots to ensure consumer focused assets are captured and optimized. - Partner with Marketing on product launches, campaigns, promotions, and storytelling. - Collaborate with IT and operations teams to support backend integrations related to order management, fulfillment, and inventory visibility. - Contribute to global expansion workstreams, including requirements gathering, user experience considerations, and regional eCommerce standards. WHAT YOU'LL BRING Required: - Bachelor's degree in Marketing, Business, or a related field - 3+ years of experience in eCommerce merchandising, digital operations, or UX within a D2C environment. - Strong understanding of eCommerce platforms (Shopify preferred) and online retail best practices - Experience using analytics tools to drive decision‑making. - Excellent organizational and project management skills. - Strong collaboration skills and ability to work effectively across global teams and time zones. - Entrepreneurial mindset - comfortable with ambiguity, resourceful, and proactive. Preferred: - Knowledge of European eCommerce practices and localization requirements. - Familiarity with fitness, wellness or related industries - Familiarity with SEO and AEO best practices for product and category content. At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation-in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you're ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply. Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We'll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we'll hop on a call to get to know you and your experience and discuss the position in more detail. If it's not the right opportunity this time, we'll always let you know. The actual salary will vary based on applicant's education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location. Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer. Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

• Take full ownership of assigned Key Accounts, developing and executing long-term strategic plans that align Life Fitness solutions with client business goals. • Proactively identify and capture expansion opportunities within your existing portfolio to drive incremental revenue and increase market share. • Lead cross-functional partnerships with Marketing, Credit & Leasing, Legal, and Operations to resolve bottlenecks and ensure seamless project execution. • Build deep relationships across complex Health Club organizations by independently identifying and engaging new influencers and decision-makers. • Maintain a rigorous, self-directed cadence within Salesforce and CLM, providing leadership with accurate revenue forecasting and market insights. • Resolve delivery or installation hurdles independently to ensure a successful final mile for every order. • Demonstrate the business acumen and initiative required to transition into a Strategic Account Management role within the organization.

Join us as we empower the world to work out, creating healthier lives together. An empty treadmill isn’t compelling, but once someone steps on it, the stories are limitless. Our goal is to connect people emotionally to their fitness journey. We are a global team coming from different cultures and backgrounds with a shared passion to achieve and live our mission of inspiring healthier lives. Inspire. Innovate. Make an impact and join our team! Special note: This role will be 100% remote/work-from-home. #LI-REMOTE Join Life Fitness’ Customer Service and Support (CSS) Team as a Technical Customer Support Associate reporting to the Customer Support Supervisor. In this role, you will be responsible for responding to customer contacts via inbound Automatic Call Distributor (ACD) calls and system and internal emails. You will be in direct contact with the customer and will place outbound calls as required. To be successful in this role, you will provide professional, stellar quality to domestic, international, commercial and consumer customers and Life Fitness sales representatives. You will promote positive customer relations while maintaining the highest standards of ethics, quality and service. You’ll perform all other assigned duties in accordance with Customer Service and Support as well as Life Fitness policies and procedures and all state and federal regulations. Customer Contact: - Maintain contact with National Commercial and Consumer accounts via phone, email and fax contact and business correspondence. - Explain and administers company policies and procedures pertaining to customer service (e.g., warranty policy, parts credit, return policy, etc.). - Communicate effectively with internal customers (within CSS and other departments) on the status of requests and assists in determining corrective action to ensure customer satisfaction. - Cross-functionally work closely with Management, Field Service internal and external support, Supply Chain, and Accounts Receivable to ensure issues are escalated and resolved. Customer Requests: - Assist customers with part orders and other requests using ORACLE and other software; this includes data-entry of customer numbers, part numbers, quantity, etc. Process customer warranty or billable parts orders or returns. - Monitor Oracle Business Intelligence (OBI) to assess daily open order reports and resolve any open and back order issues or orders with an on-hold status. - Respond to all customer correspondence and voicemails within established Service Levels. - Proactively notify customer of any issues that may prevent them from being fully satisfied and work to resolve issues in a timely fashion. - Escalate back order parts issues per policy to determine parts availability and inform the customer. Technical Support: - Provide general technical assistance to internal and external customers using both oral and written communication skills. - Use Operations Manual to diagnose the problem and walking the customer through the solution, if possible. - Enter service request to dispatch a technician when needed to fix equipment. - Demonstrate the ability to use and read schematics to be able to solve technical problems. Qualifications - Minimum 2 years related experience in a customer service and/or call center environment dealing with external customers preferred - Technical experience in repairs and/or help-desk support in diagnosing repairs of electro-mechanical equipment highly preferred - Mechanical aptitude or good understanding of mechanics preferred - Familiarity with fitness equipment and parts a plus, but not required - Excellent verbal and written communication skills - High level of detail orientation - Experience with Microsoft Word, Excel and Oracle preferred - Projects a positive, proactive and very helpful attitude - Takes initiative to complete tasks with urgency and accuracy. Detail-oriented with a strong ability to recognize parts and part numbers - Participates as a team player - Ability to deal with fast-paced environment with a high volume of contacts on a consistent basis - Able to multi-task successfully. Able to work independently with minimal direct supervision - Responds to customers and colleagues in a professional and courteous manner - Must be flexible and adapt quickly to change - High school diploma or GED required; Bachelor’s degree preferred At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation—in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you’re ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply. Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know. At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $43,200 - $61,200 annually.This role is categorized as non-exempt and eligible for overtime in accordance with applicable law.The actual salary will vary based on applicant’s education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location. Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or "@indoorcycling.com" domain email addresses or “lifefitness@myworkday.com” for U.S. opportunities. Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

Join us as we empower the world to work out, creating healthier lives together. An empty treadmill isn’t compelling, but once someone steps on it, the stories are limitless. Our goal is to connect people emotionally to their fitness journey. We are a global team coming from different cultures and backgrounds with a shared passion to achieve and live our mission of inspiring healthier lives. Inspire. Innovate. Make an impact and join our team! Special note: This role will be 100% remote/work-from-home. #LI-REMOTE Join Life Fitness’ Customer Service and Support (CSS) Team as a Technical Customer Support Associate reporting to the Customer Support Supervisor. In this role, you will be responsible for responding to customer contacts via inbound Automatic Call Distributor (ACD) calls and system and internal emails. You will be in direct contact with the customer and will place outbound calls as required. To be successful in this role, you will provide professional, stellar quality to domestic, international, commercial and consumer customers and Life Fitness sales representatives. You will promote positive customer relations while maintaining the highest standards of ethics, quality and service. You’ll perform all other assigned duties in accordance with Customer Service and Support as well as Life Fitness policies and procedures and all state and federal regulations. Customer Contact: - Maintain contact with National Commercial and Consumer accounts via phone, email and fax contact and business correspondence. - Explain and administers company policies and procedures pertaining to customer service (e.g., warranty policy, parts credit, return policy, etc.). - Communicate effectively with internal customers (within CSS and other departments) on the status of requests and assists in determining corrective action to ensure customer satisfaction. - Cross-functionally work closely with Management, Field Service internal and external support, Supply Chain, and Accounts Receivable to ensure issues are escalated and resolved. Customer Requests: - Assist customers with part orders and other requests using ORACLE and other software; this includes data-entry of customer numbers, part numbers, quantity, etc. Process customer warranty or billable parts orders or returns. - Monitor Oracle Business Intelligence (OBI) to assess daily open order reports and resolve any open and back order issues or orders with an on-hold status. - Respond to all customer correspondence and voicemails within established Service Levels. - Proactively notify customer of any issues that may prevent them from being fully satisfied and work to resolve issues in a timely fashion. - Escalate back order parts issues per policy to determine parts availability and inform the customer. Technical Support: - Provide general technical assistance to internal and external customers using both oral and written communication skills. - Use Operations Manual to diagnose the problem and walking the customer through the solution, if possible. - Enter service request to dispatch a technician when needed to fix equipment. - Demonstrate the ability to use and read schematics to be able to solve technical problems. Qualifications - Minimum 2 years related experience in a customer service and/or call center environment dealing with external customers preferred - Technical experience in repairs and/or help-desk support in diagnosing repairs of electro-mechanical equipment highly preferred - Mechanical aptitude or good understanding of mechanics preferred - Familiarity with fitness equipment and parts a plus, but not required - Excellent verbal and written communication skills - High level of detail orientation - Experience with Microsoft Word, Excel and Oracle preferred - Projects a positive, proactive and very helpful attitude - Takes initiative to complete tasks with urgency and accuracy. Detail-oriented with a strong ability to recognize parts and part numbers - Participates as a team player - Ability to deal with fast-paced environment with a high volume of contacts on a consistent basis - Able to multi-task successfully. Able to work independently with minimal direct supervision - Responds to customers and colleagues in a professional and courteous manner - Must be flexible and adapt quickly to change - High school diploma or GED required; Bachelor’s degree preferred At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation—in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you’re ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply. Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know. At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $43,200 - $61,200 annually.This role is categorized as non-exempt and eligible for overtime in accordance with applicable law.The actual salary will vary based on applicant’s education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location. Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or "@indoorcycling.com" domain email addresses or “lifefitness@myworkday.com” for U.S. opportunities. Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

Join us as we empower the world to work out, creating healthier lives together. Are you a hands-on problem solver who loves to be on the go and provide exceptional customer service? As a Field Service Technician with Life Fitness / Hammer Strength, you will manage an assigned service territory in the San Diego, CA region, visiting commercial and consumer customer locations to diagnose/troubleshoot, repair, and complete preventative maintenance on fitness equipment. You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best-in-class customer experience – playing a critical role in our mission to bring high-performance, reliable solutions to people, wherever and whenever they work out. This is a remote field-based position and, in order to effectively service customers in the region, applicants must live within or be willing to move to the San Diego, CA area. #LI-Remote LIFE FITNESS / HAMMER STRENGTH'S FIELD SERVICE TECHNICIANS ARE RESPONSIBLE FOR: - Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles; conducting preventative maintenance - Building strong relationships with customers and sales partners, establishing themselves as a trusted service advisor, and working to proactively complete service while on-site - Managing daily workload and scheduling to ensure the best service to the customers and business - effective management of metrics such as tasks per day, customer resolution time, first-time fix rate, etc. - Traveling assigned territory, primarily via company-provided van, to efficiently deliver on key metrics, referenced above - Managing a proper inventory of spare parts, replenishment of service inventory, coordinating the disposition of exchanged parts, minimizing shrinkage, and generally maintaining company-supplied vehicle in good working order - Maintaining accurate service records and reports on equipment problems in the field and completing expense reports promptly. - Attending installs and regional trade shows - Working in compliance with Life Fitness Health & Safety procedures. - Other duties and responsibilities as assigned. WHAT ARE WE LOOKING FOR IN OUR FIELD SERVICE TECHNICIANS (QUALIFICATIONS)? - 3+ years of proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity - High school diploma or GED required, Associate's degree in electronics or technical degree preferred - The ability to adapt quickly, multi-task, and thrive in an independent (remote), deadline-driven environment; you will be working as part of an awesome, broader, but geographically distributed team - Proficiency in diagnosing and troubleshooting issues with electro-mechanical, networking, and audio / visual (A/V) technologies with strong working knowledge of WiFi connectivity, power electronics, digital/analog circuits, AC / DC power systems, etc. - Ability to build great relationships with internal and external customers - Strong organization skills, attention to detail, results orientation, and accountability - Excellent communication skills (both verbal and written) and an ability to interface with both internal and external customers in a positive, highly professional manner. - Previous experience with Oracle or another comparable ERP preferred and basic proficiency with Microsoft Office Suite (Word, Outlook, etc.) required - Must be able to lift up to 50 - 100 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet; Must be able to stand, bend, and/or kneel for up to two hours at a time. - Must possess a valid and unrestricted state driver's license. Ability and willingness to travel up to 85% of the time via automobile (and occasionally via airplane). THE LIFE FITNESS/HAMMER STRENGTH FIELD SERVICE TECHNICIAN ROLE IS A GREAT OPPORTUNITY TO: - Join a dynamic organization leading the global fitness industry, creating solutions that benefit facilities and exercisers, helping keep people active and positively impacting lives. - Take advantage of rewards and recognition for superior performance (base salary + commission and quarterly incentive eligibility). - A collaborative environment fostering teamwork and accountability. - Comprehensive wellness benefits - Superior employee purchase program for Life Fitness / Hammer Strength brand product discounts and reduced rates on everyday products and services like vehicles, electronics, homeowner insurance, etc. #MOS91B #MOS91C #MOS68A #MOS25B #MOS35T #MOS91D #MOS15B #MOS15N #MOS35S #MOS15P At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation—in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you’re ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply. Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know. At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $53,800 - $75,600 annually.This role is categorized as non-exempt and eligible for overtime in accordance with applicable law.The actual salary will vary based on applicant’s education, experience, skills, and abilities. The salary range reflected is based on a primary work location of San Diego, CA and the actual salary may vary for applicants in a different geographic location.This position is eligible to participate in Life Fitness / Hammer Strength’s Technician Core Metric Incentive and Service Commission Plan with monthly bonus eligibility in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan(s).This position is eligible to receive a mobile allowance to offset the costs of using a personal cell phone for business related purposes. Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or "@indoorcycling.com" domain email addresses or “lifefitness@myworkday.com” for U.S. opportunities. Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.