We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey! Sign-on bonus available for eligible external applicants! Contact us today to learn more! The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy. Responsibilities: - Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. - Provides basic member service transactions, with quality and accuracy. - Consults with members. - Identifies needs, offers solutions, and follows up on any pending transactions. - Holds conversations that matter with members either in person or over the phone. - Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members. - Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. - Recommends other products and services as appropriate from having conversations that matter with members. - Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services. - Identifies and reports any suspicious behavior or suspected fraud activity. - Completes all required training and compliance modules. - Treats all co-workers and members with respect. - Supports and participates in continuous improvement activities. - Represents the Credit Union in a positive and professional manner. - Maintains member and other sensitive information with confidentiality. - Other related duties as assigned. Qualifications: - 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals. - Basic understanding of financial products and services - Professional verbal skills and etiquette - Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam - Excellent follow up - Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs - Excellent Written skills (Email) – Grammar and Spelling - Member service and organizational skills - Work well with other departments – Team player - Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature - Willingness to make a difference - Personable and professional Education: - High School Diploma or equivalent Website: nuvisionfederal.com/careers Pay scale by applicable geographic location: - Alaska: Min $20.00 - Mid $24.31 - Max $29.17 - Arizona: Min $16.77 - Mid $20.96 - Max $25.15 - Nevada: Min $17.15 - Mid $21.44 - Max $25.73 - Texas: Min $16.14 - Mid $20.18 - Max $24.22 - Washington: Min $20.00 - Mid $24.35 - Max $29.23 - Wyoming: Min $16.53 - Mid $20.67 - Max $24.50 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of applicable experience within the job, the type of years and experience within the industry, job related training/education, etc. Benefits: - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship. Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at Recruiting@nuvisioncu.org. We will work with you to meet your needs in accordance with applicable laws.

Role Description We're seeking a detail-oriented Reservation Agent to support clients by handling reservations, managing schedules, and ensuring all details are accurate and confirmed. This fully remote role is ideal for someone who enjoys organization, clear communication, and providing reliable support throughout the booking process from start to finish. - Handle reservations, confirmations, and schedule updates - Communicate with clients to gather details and provide timely updates - Review bookings for accuracy and completeness - Track changes and follow up to ensure a smooth experience while updating clients Qualifications - Strong communication and organizational skills - Customer service, booking, or administrative experience (preferred, not required) - Ability to work independently in a remote environment - Ability to take direction and apply knowledge and skills - Detail-oriented, dependable, and comfortable with technology - Must be a citizen of the US, UK, Australia, Spain, LATAM, and Mexico Benefits - 100% remote flexibility - Training and ongoing support provided - Opportunity for growth within a supportive team

Role Description We are seeking organized and customer-focused individuals to join our team as Travel Reservations Agents. In this remote role, you will assist clients with planning and booking travel arrangements, including accommodations, transportation, and vacation packages. This opportunity is ideal for individuals who enjoy helping others, have strong attention to detail, and are comfortable working in a self-directed environment. - Assist clients with booking travel arrangements, including hotels, flights, cruises, and vacation packages - Provide professional and timely customer support throughout the booking process - Research travel options and present recommendations based on client preferences and budgets - Maintain accurate records of client interactions and reservations - Communicate with travel suppliers to confirm bookings and resolve issues - Stay informed on travel updates, policies, and available offerings Qualifications - Must be 18 years or older - Strong communication and organizational skills - Customer service experience preferred, but not required - Basic computer skills and ability to navigate online platforms - Ability to work independently and manage time effectively - Reliable internet connection and access to a computer or smartphone Benefits - Flexible work schedule - Remote work environment - Access to training and professional development resources - Ongoing team support Training & Support - Onboarding and training provided - Access to booking systems and supplier resources - Continued guidance and support from the team

Department: 13576 Value Enablement Services - Value Based: CMD Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: 8a-5p Remote Pay Range $20.80 - $31.20 Advocate Aurora Health candidates must live in these states: AK, AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY Job Summary Customer Service Representative I serve as the first point of contact for the customer service issues and resolves a high volume of patient inquiries regarding both hospital and professional billing questions. Essential Functions - Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner and with consciousness and sensitivity to the diversity of the organization and its patients' needs. - Manages a high volume of inbound calls, answers patient inquiries, and determines the appropriate path for resolution and follow-up. - Demonstrates excellent customer service and expertise to patients, guarantors, and other external and internal contacts through oral and written communication. - Responds to and documents all patient and internal inquiries regarding hospital and professional visits in the patient billing platform as they relate to the patient financial experience. - Understands varying business processes and procedures of both the Physician Billing Office and Hospital Billing Office and is able to evaluate the most appropriate route for account resolution. - Reads, interprets, and understands various differing insurance correspondence including both explanation and coordination of benefits. - Demonstrates a basic understanding of varying different reimbursement terms across multiple payers and benefit plan types (HMO, PPO, Indemnity, HDHP) in both the Physician Billing and Hospital Billing landscape and how those terms may affect the responsible party's benefits and subsequent balance(s). - Demonstrates a basic understanding of the standard healthcare coding methodologies, including, but not limited to CPT, HCPCS and ICD-10. - Performs all clerical functions required to complete a request using available information and resources. Coordinates to resolve issues requiring follow- up with the appropriate team, insurance companies, attorneys' offices and other departments. - Performs appropriate updates to insurance coverage, demographic information and contact information in patient billing system. - Performs analysis of the responsible party's outstanding balance and provides consultative services to establish the most efficient and effective account resolution that meets the needs of the patient while also protecting the financial viability of Atrium Health. - Prompts guarantors to pay outstanding balances over the phone using a credit or debit card, provides the lockbox mailing address for physical checks or initiates monthly payment arrangements for patients through Atrium Health's third-party partner. - Responsible for meeting and maintaining Productivity measures and Quality Assurance goals as established by the Customer Service Department. Physical Requirements Work requires most of the time spent sitting, however, the work does require some walking. Work requires heavy telephone use and interaction with patients, family members, other departments, and outside sources. Requires minimal standing to file documents and do research. Must be able to reach and bend on a moderate level. Education, Experience and Certifications High School Diploma or GED with 2 years relevant customer service experience, or bachelor's degree preferred. 2 years progressive work experience in a hospital billing, professional billing or shared services environment preferred. Experience with Epic's Resolute Hospital or Resolute Professional billing applications preferred. Working knowledge or professional and hospital billing and follow-up preferred. Knowledge of HIPAA standards and medical terminology and billing practices preferred. Bi-lingual (Spanish and English) preferred. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.