Role Description - Handle all incoming contacts from the clients - Develop your knowledge continuously to effectively answer customer queries and resolve potential issues - Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc. - Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information - Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners. Qualifications - Native/Fluent in Dutch & Fluent in English (at least B2 level), both oral and written - Ability to identify, apply and explain your product and/or service expertise with clarity - Ability to cover morning, weekend and afternoon shifts on rotation with colleagues - Tech savvy and full proficiency with MS Office products - Resident of Greece or ability to relocate under short notice. Benefits - Excellent remuneration package based on experience, skills and performance - Be part of a dynamic and creative team with positive and friendly atmosphere - 25 days’ annual leave per year - Meal allowance - Guidance and tools to reach your full potential - And many others!

Remote Inbound Call Center Representative Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity! What You Can Expect from Us: - Competitive pay: $21.97/hour = $17.20/hourly rate of pay + $4.77/ hour Health and Wellness Benefit (is available up to 40 hours per week) - Rate may increase based on location and VA compliance requirements. - Remote Role: You can work from home! - Full time employment with a set Schedule that will fall between 9am-9pm Central Standard Time - Comprehensive health, dental, and vision. - Paid time off, paid sick time and 11 paid holidays - 401(k) with employer matching - Tuition assistance and employee support programs - Paid training and all equipment provided - Opportunities for advancement - Friendly, business casual work environment What You’ll Do: - Answer incoming calls and assist customers with their questions. - Provide excellent service with a positive and understanding approach. - Document call details in our systems. - Solve problems and help customers find solutions. - Work with a variety of people and build positive relationships. - And other tasks, as needed. What You’ll Need: - U.S. citizenship (work sponsorship not available) - Two forms of valid ID (one must be a REAL ID or U.S. passport) - Ability to obtain and pass a VA government background check - Great communication skills and a desire to help others - Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.) - Attention to detail and reliable flexibility to work solo and on a team - Preferred 1 year of call center experience - General office skills and knowledge of standard office computer equipment Machines and Equipment: The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines. Physical Activity: The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements. Working Conditions: The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data PCS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to HR@principlechoice.com.

Role Description Nos encontramos en la búsqueda de personas como TÚ, con actitud, compromiso y muchas ganas de crecer en el mundo del Contact Center. ¡Queremos que formes parte de nuestro equipo como EJECUTIVO COMERCIAL - CLARO! Trabajo REMOTO - LIMA y PROVINCIA. Qualifications - Compromiso y muchas ganas de crecer. - Facilidad de palabra y empatía al comunicarte. Requirements - Compromiso y muchas ganas de crecer. - Facilidad de palabra y empatía al comunicarte. Benefits - Sueldo fijo: S/1200 - Comisiones: Ilimitadas - Bono de Productividad: Hasta S/300 - Bono de Bienvenida: S/100 - Bono de Asistencia Perfecta: S/300 - Bono de Permanencia: S/300 - Bono por Capacitaciones: S/220 - Rango Horario: 12:00 pm a 10:00 pm - Descanso: Rotativo - Capacitaciones pagadas. - Pagos puntuales cada mes. - Línea de carrera y oportunidades de ascenso. - Un excelente clima laboral. - Premios, concursos e incentivos por desempeño. - Convenios corporativos con SmartFit y universidades como UCV, UPC, UTP, UPN, entre otras. - Campañas de salud.

Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model. As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement. Job Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED - Must be at least 18 years of age - Authorized to work in the United States - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) - Ability to follow detailed processes and meet performance expectations - Strong communication and active listening skills - Comfortable navigating computer applications and web-based tools - Ability to work independently and remain accountable to schedules Preferred: - Prior call center or customer service experience - Bilingual (Spanish/English) preferred but not required - Familiarity with phone-based or computer-based support environments Additional Information - Flexible scheduling options after certification - Paid training following successful client certification - W2 employment structure with payroll, protections, and stability - Paid time off and optional supplemental insurance (Aflac) - Household telehealth access through MDLive - Access to performance-based incentives - Career advancement pathways into support, QA, and leadership roles - All applicant information is kept confidential under EEO guidelines Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Follow us on Facebook at: https://www.facebook.com/GenesisCallCenter/