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Online Chat Representative

Call Center RepresentativeCall Center RepresentativeOtherRemote

Location

United States + 171 moreAll locations: United States | Canada | Brazil | Colombia | Argentina | Chile | Venezuela | Bolivia | Ecuador | French Guiana | Guyana | Paraguay | Peru | Suriname | Uruguay | Mexico | Costa Rica | El Salvador | Guatemala | Honduras | Nicaragua | Panama | Dominican Republic | Puerto Rico | Bahamas | Guadeloupe | Haiti | Jamaica | Martinique | Montserrat | United Kingdom | Germany | France | Estonia | Portugal | Hungary | Poland | Ukraine | Romania | Bulgaria | Czechia | Slovakia | Belarus | Moldova | Sweden | Greece | Belgium | Italy | Ireland | Switzerland | Netherlands | Finland | Malta | Denmark | Lithuania | Croatia | Spain | Austria | Bosnia And Herzegovina | Iceland | Luxembourg | North Macedonia | Montenegro | Norway | Serbia | Slovenia | Albania | Cyprus | Latvia | Monaco | South Africa | Egypt | Algeria | Angola | Benin | Botswana | Burkina Faso | Burundi | Cameroon | Cabo Verde | Central African Republic | Chad | Congo | Côte D'ivoire | Democratic Republic of the Congo | Equatorial Guinea | Eritrea | Ethiopia | Gabon | Gambia | Ghana | Guinea | Guinea-bissau | Kenya | Lesotho | Liberia | Libya | Madagascar | Malawi | Mali | Mauritania | Mauritius | Mayotte | Morocco | Mozambique | Namibia | Niger | Nigeria | Réunion | Rwanda | Senegal | Seychelles | Sierra Leone | Somalia | Sudan | Eswatini | Tanzania | Togo | Tunisia | Uganda | Zambia | Zimbabwe | Georgia | Turkey | Israel | United Arab Emirates | Armenia | Azerbaijan | Bahrain | Iraq | Jordan | Kuwait | Lebanon | Oman | Qatar | Saudi Arabia | Palestine | Yemen | India | Japan | Philippines | Pakistan | Thailand | Singapore | Vietnam | Taiwan | Indonesia | Cambodia | Laos | Malaysia | Myanmar | South Korea | China | Afghanistan | Bangladesh | Bhutan | Kazakhstan | Kyrgyzstan | Maldives | Mongolia | Nepal | Sri Lanka | Tajikistan | Turkmenistan | Uzbekistan | Australia | Papua New Guinea | Kiribati | Palau | French Polynesia | Tuvalu | New Zealand

Posted

102 days ago

Salary

0

No structured requirement data.

Job Description

Online Chat Representative

Lawton Business Solutions

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a professional and customer-focused Online Chat Representative to provide real-time support to customers through live chat and messaging platforms. The ideal candidate will be an excellent communicator, tech-savvy, and capable of resolving inquiries efficiently while maintaining a positive brand voice. This role is critical in delivering exceptional customer experiences, addressing questions, resolving issues, and guiding customers through products or services. - Respond promptly to customer inquiries via live chat, messaging apps, and website platforms - Provide accurate information about products, services, policies, and promotions - Resolve customer complaints and escalate complex issues when necessary - Assist customers with orders, returns, payments, and account inquiries - Document all customer interactions accurately in the CRM system - Maintain professionalism and empathy in all communications - Meet response time, resolution, and customer satisfaction targets - Collaborate with sales, operations, and support teams as needed - Identify opportunities to upsell or cross-sell products when appropriate Qualifications - High school diploma or equivalent (Associate or Bachelor’s degree preferred) - 1–2 years of customer service experience (chat or call center experience preferred) - Excellent written communication skills - Strong typing speed and accuracy - Familiarity with CRM software and chat platforms - Ability to multitask and manage multiple chat conversations simultaneously - Strong problem-solving and conflict-resolution skills - Ability to work flexible hours Preferred Skills - Experience in e-commerce or online retail - Sales support or upselling experience - Knowledge of customer service KPIs and performance metrics Work Environment - Fast-paced digital environment - Remote-friendly - Performance-driven with measurable KPIs Compensation & Benefits - Competitive hourly rate or salary - Performance bonuses - Paid training - Growth and advancement opportunities

Job Requirements

  • High school diploma or equivalent (Associate or Bachelor’s degree preferred)
  • 1–2 years of customer service experience (chat or call center experience preferred)
  • Excellent written communication skills
  • Strong typing speed and accuracy
  • Familiarity with CRM software and chat platforms
  • Ability to multitask and manage multiple chat conversations simultaneously
  • Strong problem-solving and conflict-resolution skills
  • Ability to work flexible hours
  • Preferred Skills
  • Experience in e-commerce or online retail
  • Sales support or upselling experience
  • Knowledge of customer service KPIs and performance metrics
  • Work Environment
  • Fast-paced digital environment
  • Remote-friendly
  • Performance-driven with measurable KPIs
  • Compensation & Benefits
  • Competitive hourly rate or salary
  • Performance bonuses
  • Paid training
  • Growth and advancement opportunities

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