Latitude IT

• Support federal clients in Cloud Operations to Enhance, Optimize, and Maintain their Computing Capabilities across their Technical Landscape. • Work with System Administrators when Supporting Application Teams. • Work with Project Teams to Operate and Maintain (O&M) Applications hosted on OCI (including OCI GovCloud environments). • Utilize Automation Tools such as Terraform, Ansible, OCI Resource Manager, or similar IaC tooling. • Assist with Upgrading, Installing, and Configuring monitoring solutions (OCI Monitoring, OCI Logging, Grafana, or similar) for Windows and Linux servers. • Create and maintain gold images and automation scripts. • Assist with reporting on current infrastructure status. • Document each application's production operations processes via a Production Operations Manual (POM).

• Support federal clients in Cloud Operations to Enhance, Optimize, and Maintain their Computing Capabilities across their Technical Landscape. • Work with System Administrators when Supporting Application Teams. • Work with Project Teams to Operate and Maintain (O&M) Applications hosted on GCP (including FedRAMP-authorized GCP GovCloud environments). • Utilize Automation Tools such as Terraform, Ansible, Cloud Deployment Manager, or similar IaC tooling. • Assist with Upgrading, Installing, and Configuring monitoring solutions (GCP Cloud Monitoring, Cloud Logging, Grafana, or similar) for Windows and Linux servers. • Create and maintain gold images and automation scripts. • Assist with reporting on current infrastructure status. • Document each application's production operations processes via a Production Operations Manual (POM).

• Serve as the lead ServiceNow Architect, providing technical leadership and expertise in designing, implementing, and optimizing ServiceNow solutions. • Architect and deliver scalable, high-performing ServiceNow solutions tailored to meet client requirements, with a focus on Human Resources (HR) workflows. • Collaborate with stakeholders to gather and analyze business requirements, translating them into technical designs and implementation plans. • Lead the development and deployment of ServiceNow modules, ensuring alignment with best practices and organizational goals. • Provide guidance and mentorship to development teams, ensuring adherence to architectural standards and quality assurance processes. • Oversee the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and interoperability. • Develop and maintain technical documentation, including architecture diagrams, design specifications, and implementation guides. • Stay current with ServiceNow platform updates, new features, and industry trends to drive innovation and continuous improvement. • Support pre-sales activities by providing technical expertise, solution demonstrations, and effort estimations.

• Serve as the Lead Business Analyst, driving IT and business analysis efforts to support NIH/HHS initiatives and objectives. • Conduct detailed process analysis to identify inefficiencies, gaps, and opportunities for improvement across IT systems and workflows. • Collaborate with stakeholders across NIH/HHS to gather requirements, define business needs, and translate them into actionable technical solutions. • Lead efforts in instance consolidation, ensuring seamless integration and optimization of IT systems and platforms. • Develop and maintain comprehensive documentation, including business requirements, process workflows, and system specifications. • Facilitate stakeholder engagement sessions, workshops, and meetings to ensure alignment and buy-in for proposed solutions. • Provide expertise in ITIL 4.0 best practices to enhance service delivery and operational efficiency. • Support project teams in the implementation of IT solutions, ensuring alignment with business goals and compliance with NIH/HHS standards. • Monitor and report on project progress, risks, and outcomes to stakeholders and leadership. • Stay current with NIH/HHS policies, regulations, and industry trends to ensure solutions remain compliant and innovative.

• Serve as the Strategic Platform Advisor, providing expert guidance on ServiceNow governance and service management strategies to support NIH/CIT and NIH ICOs. • Act as a trusted advisor to NIH leadership, offering insights and recommendations for optimizing the ServiceNow ecosystem and aligning it with organizational goals. • Lead efforts in multi-instance environments, including strategic consolidation of instances to enhance efficiency and reduce complexity. • Develop and implement governance frameworks for ServiceNow, ensuring compliance with NIH policies and industry best practices. • Collaborate with stakeholders across NIH/CIT and ICOs to identify requirements, define priorities, and deliver solutions that drive mission success. • Provide expertise in ITIL 4 Managing Professional and Strategic Leader practices to enhance service delivery and operational excellence. • Monitor and report on platform performance, identifying opportunities for improvement and driving continuous innovation. • Support strategic planning initiatives, aligning ServiceNow capabilities with NIH’s long-term objectives and priorities. • Develop and maintain documentation related to governance frameworks, instance consolidation strategies, and platform roadmaps. • Stay current with ServiceNow platform updates, new features, and industry trends to ensure NIH remains at the forefront of technology innovation.

• Lead and manage IT programs within NIH to ensure alignment with organizational goals and objectives. • Oversee enterprise ServiceNow implementations, upgrades, and operations to optimize performance and ensure compliance with NIH standards. • Collaborate with NIH stakeholders to identify requirements, manage expectations, and deliver mission-critical solutions. • Develop and maintain project plans, schedules, budgets, and resource allocations to ensure successful program delivery. • Ensure adherence to ITIL best practices for service delivery and management, driving continuous improvement in IT operations. • Provide leadership and guidance to cross-functional teams, fostering collaboration and innovation. • Monitor program performance, identify risks, and implement mitigation strategies to ensure successful outcomes. • Prepare and deliver program reports, presentations, and updates to NIH leadership and stakeholders. • Ensure compliance with federal regulations, policies, and standards applicable to NIH IT programs.

• Serve as the Release Manager, overseeing the planning, coordination, and execution of releases within the ServiceNow platform to support NIH/HHS initiatives. • Act as a senior ServiceNow technical Subject Matter Expert (SME), providing guidance and expertise on release management processes and best practices. • Develop and maintain release schedules, ensuring alignment with project timelines and organizational priorities. • Collaborate with stakeholders across NIH/HHS to define release requirements, manage dependencies, and mitigate risks. • Ensure the successful deployment of ServiceNow updates, enhancements, and new features, minimizing disruption to operations. • Lead efforts to standardize and optimize release management processes, driving efficiency and consistency across the organization. • Monitor and report on release progress, identifying and resolving issues to ensure timely delivery. • Provide technical leadership and mentorship to teams involved in release activities, fostering a culture of collaboration and excellence. • Develop and maintain documentation related to release management, including plans, schedules, and post-release reports. • Stay current with ServiceNow platform updates, new features, and industry trends to drive innovation and continuous improvement.

• Serve as the ServiceNow Technical Lead, overseeing the design, development, and implementation of ServiceNow solutions across multiple modules, including CMDB, ITSM, SPM, and HRSD. • Lead technical teams in configuring and customizing the ServiceNow platform to meet client requirements and business objectives. • Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions and implementation plans. • Ensure the successful deployment and integration of ServiceNow modules, maintaining alignment with best practices and organizational standards. • Provide technical expertise in the implementation and optimization of the Configuration Management Database (CMDB) to ensure accurate and reliable data. • Drive the adoption and implementation of IT Service Management (ITSM) processes and tools to enhance service delivery. • Support the implementation of Strategic Portfolio Management (SPM) and Human Resources Service Delivery (HRSD) modules to streamline operations and improve user experience. • Develop and maintain technical documentation, including design specifications, configuration guides, and operational procedures. • Mentor and guide junior developers and administrators, fostering a culture of technical excellence and collaboration. • Stay up to date with ServiceNow platform updates, new features, and industry trends to drive continuous improvement and innovation.