Knock

• Own the full lifecycle of customer renewals, from early outreach through contract execution • Lead commercial renewal conversations, including pricing discussions, contract terms, and negotiations • Identify and pursue upsell and expansion opportunities during renewal cycles • Maintain accurate renewal forecasts and surface at-risk accounts early • Partner closely with Developer Success on account health and retention strategy • Collaborate with Sales on expansion opportunities and deal strategy • Work with Operations on pricing approvals, billing, and order forms • Help establish and improve renewal processes, templates, and tooling as volume scales • Manage and communicate priorities between internal teams and customer stakeholders

• Adopting a Terraform-backed EKS cluster, modernizing & maintaining it for elastic scale, reliability, performance, security, etc. • Going deep into troubleshooting Postgres performance, queues of every shape and size, and come out the other side with a plan for scaling another 10x to 100x. • Identifying and correcting scaling issues before they affect our customers by relying on and improving our telemetry and traces in Datadog, AWS Cloudwatch, and Honeycomb. If you see a blind spot, you are comfortable getting into the codebase to fix it. • Maintaining and improve upon our >99.95% uptime track record. • Supporting our product engineering team at moving fast to deliver customer value. Improving the day-to-day developer experience through canaries, faster cycle time, blue/green deploys, etc. • Joining on-call rotations on a schedule with the rest of the engineering team.

• Adopting a Terraform-backed EKS cluster, modernizing & maintaining it for elastic scale, reliability, performance, security, etc. • Going deep into troubleshooting Postgres performance, queues of every shape and size. • Identifying and correcting scaling issues before they affect our customers. • Maintaining and improving upon our >99.95% uptime track record. • Supporting our product engineering team at moving fast to deliver customer value. • Joining on-call rotations on a schedule with the rest of the engineering team.

• Hiring and building a high-performing platform team over the next year • Owning the platform team’s roadmap and prioritization • Coaching and developing the engineers on the team through regular 1-on-1s • Contributing to architecture decisions and design reviews • Leading and participating in incident response • Partnering with the product engineering team to manage cross-team dependencies • Helping shape Knock’s broader engineering culture, standards, and tooling choices alongside the CTO.

• Owning the technical relationship with our largest customers • Jumping into code with customers to debug issues • Triaging inbound questions from customers • Identifying friction in developer experience and advocating for improvements • Creating technical content to demonstrate effective use of Knock • Supporting sales conversations with technical prospects