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Knock

The smarter, better way to buy your dream home. A 4x Inc. Best Workplace honoree! | NMLS #1958445

Loan Officer Assistant

GeneralGeneralFull TimeRemoteJuniorTeam 11-50Since 2015H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

23 hours ago

Salary

$51K - $56K / year

Seniority

Junior

High School1 yr expEnglish

Job Description

Loan Officer Assistant

Knock

• Assist Loan Officers by gathering required documentation to complete the loan application • Work with borrowers and partners to help borrowers become pre-approved for the Knock Bridge Loan • Successful and effective pipeline management consisting of 200+ loan applications per month, per loan officer • Ensure minimum submission requirements and documents are met prior to submitting loans for disclosure • Follow up on disclosed loans to ensure they are signed in a timely manner • Assist both Loan Officers and Loan Assistants with any borrower requests • Assist in assigning new loan files to Loan Officers • Understanding of TRID guidelines and Loan Estimates • Work with internal risk and loan officers to ensure loans are properly set up and documented in Encompass • Excellent customer service is second nature, with a natural inclination to assist others • A quick study and self-starter: taking initiative and learning quickly in a remote, tech-enabled environment is critical to success • Collegially competitive: meet or exceed individual quotas and expected company metrics while also sharing what is and isn’t working with an understanding that a rising tide lifts all ships • Responsive to internal stakeholders and external customer needs, leaving no email unresponded and no voicemail unreturned • Comfortable working autonomously- you search for your answer before asking a question • Promote a culture that puts People First, with an emphasis on best-in-class customer service from lead to closing • Continually learn, grow, and expand your knowledge of mortgage origination sales • Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Job Requirements

  • 1+ year experience as a Mortgage Loan Originator or Sales Assistant (Loan Officer Assistant)
  • Active NMLS license or ability to acquire an NMLS license within the first 90 days of hire
  • Experience using Encompass, Meridian Link, Blend and/or Google Suite required
  • You are comfortable with change and working in a fast-paced, fully remote startup environment
  • You are a team player and a fantastic communicator (written and verbal) - naturally inclined to deliver amazing customer service
  • Ability to review and interpret internal guidelines
  • Process oriented with a keen eye for detail
  • Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous
  • Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team
  • Education: High school diploma or equivalent

Benefits

  • Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
  • Flexible Paid Time Off for full time employees
  • 12 weeks paid parental leave for the birthing parent
  • 6 weeks paid parental leave for the non-birthing parent
  • One thousand annually for professional development
  • Life, AD&D and Disability insurance for full time employees
  • 401K (noncontributory by Knock) for all employees
  • $75 monthly allowance for health & wellness
  • Up to $400 monthly for a co-working space for eligible employees
  • $100 monthly allowance for home internet, mobile phone or other communication devices
  • $2,500 referral bonus for eligible employees

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