Kitman Labs

• Own the product lifecycle for reporting and visualisation within iP end to end, from discovery through release and iteration • Build a strong working understanding of the data architecture and reporting infrastructure that powers reporting and visualisation across iP, partnering closely with data engineers and platform teams • Define and manage a prioritised roadmap for reporting, dashboards and data visualisation capabilities, balancing customer requests with platform scalability • Work closely with the existing Product Owner to translate roadmap priorities into well-scoped delivery, ensuring smooth execution and a shared understanding of trade-offs across the team • Partner with engineering to understand the data modelling, query performance and architecture trade-offs that shape what's possible in reporting and visualisation • Own product direction for iP's API and integrations platform capabilities, working with engineering leadership on developer experience, integration patterns and third-party connectivity • Manage the relationship with our strategic third-party technology partners, including a major global technology partner, driving continued alignment, joint planning and innovation • Lead implementation and go-to-market of AI capabilities delivered through that partnership, from initial rollout through to ongoing customer adoption • Own usage and cost analysis for these partner-delivered products, ensuring the value and efficiency of that investment is clearly understood as adoption scales • Develop a deep understanding of how sports organisations use data and reporting day to day, building strong relationships with customers and internal stakeholders • Define clear success metrics for your product area and use data to guide decisions and measure outcomes • Build and communicate a commercial case for roadmap investments, connecting product decisions to business outcomes such as retention, expansion and customer value • Communicate progress, risks and trade-offs clearly to both technical and non-technical stakeholders • Collaborate with Sales, Customer Success and Marketing to support successful go-to-market execution

• Own the product lifecycle for reporting and visualisation within iP end to end, from discovery through release and iteration • Build a strong working understanding of the data architecture and reporting infrastructure that powers reporting and visualisation across iP, partnering closely with data engineers and platform teams • Define and manage a prioritised roadmap for reporting, dashboards and data visualisation capabilities, balancing customer requests with platform scalability • Work closely with the existing Product Owner to translate roadmap priorities into well-scoped delivery, ensuring smooth execution and a shared understanding of trade-offs across the team • Partner with engineering to understand the data modelling, query performance and architecture trade-offs that shape what's possible in reporting and visualisation • Own product direction for iP's API and integrations platform capabilities, working with engineering leadership on developer experience, integration patterns and third-party connectivity • Manage the relationship with our strategic third-party technology partners, including a major global technology partner, driving continued alignment, joint planning and innovation • Lead implementation and go-to-market of AI capabilities delivered through that partnership, from initial rollout through to ongoing customer adoption • Own usage and cost analysis for these partner-delivered products, ensuring the value and efficiency of that investment is clearly understood as adoption scales • Develop a deep understanding of how sports organisations use data and reporting day to day, building strong relationships with customers and internal stakeholders • Define clear success metrics for your product area and use data to guide decisions and measure outcomes • Build and communicate a commercial case for roadmap investments, connecting product decisions to business outcomes such as retention, expansion and customer value • Communicate progress, risks and trade-offs clearly to both technical and non-technical stakeholders • Collaborate with Sales, Customer Success and Marketing to support successful go-to-market execution

• Work directly with Lead Product Managers to align product strategy with client outcomes and company objectives • Own the full product lifecycle for your area, from discovery and ideation through to release and iteration • Develop a deep understanding of how sports organisations operate, building strong relationships with customers and internal stakeholders to stay close to the problem space • Define and manage a prioritised roadmap, ensuring the team is always focused on the highest-impact work • Actively monitor the competitive landscape and emerging market trends in sports performance technology, using those insights to sharpen prioritisation and inform product strategy • Partner with engineering and design squads to translate insights into well-scoped, outcome-driven deliverables • Foster the principle of building the smallest valuable thing and iterating based on evidence and feedback • Define clear success metrics for your product area and use data to guide decisions and measure outcomes • Build and communicate a commercial case for your roadmap investments, demonstrating clear linkage between product decisions and business outcomes such as retention, expansion and customer value • Communicate progress, risks, and decisions clearly to stakeholders across the business • Collaborate with Sales, Customer Success and Marketing to support successful go-to-market execution

• Build and maintain BigQuery data models using Dataform, following medallion architecture patterns (Bronze/Silver/Gold) • Contribute to Looker dashboards and LookML models, working alongside senior engineers and analysts • Write performant, well-structured SQL for large-scale transformations in BigQuery • Implement data quality checks using Dataform assertions and automated alerting • Support data observability across the warehouse — monitoring pipeline health, data freshness, and anomaly detection • Build and maintain robust Python data pipelines with testing, linting, and CI/CD integration • Work with orchestration tooling (Cloud Composer / Airflow) to schedule and monitor workflows • Develop familiarity with CDC concepts and event-driven ingestion patterns (Datastream, Pub/Sub) • Containerise workloads with Docker for deployment on Cloud Run or similar GCP services • Support Data Scientists in moving work from notebook to production pipeline • Contribute to feature pipelines and data preparation for ML workloads • Help bridge the gap between research prototypes and scalable, maintainable code

• Build and maintain BigQuery data models using Dataform, following medallion architecture patterns (Bronze/Silver/Gold) • Contribute to Looker dashboards and LookML models, working alongside senior engineers and analysts • Write performant, well-structured SQL for large-scale transformations in BigQuery • Implement data quality checks using Dataform assertions and automated alerting • Support data observability across the warehouse — monitoring pipeline health, data freshness, and anomaly detection • Build and maintain robust Python data pipelines with testing, linting, and CI/CD integration • Work with orchestration tooling (Cloud Composer / Airflow) to schedule and monitor workflows • Develop familiarity with CDC concepts and event-driven ingestion patterns (Datastream, Pub/Sub) • Containerise workloads with Docker for deployment on Cloud Run or similar GCP services • Support Data Scientists in moving work from notebook to production pipeline • Contribute to feature pipelines and data preparation for ML workloads • Help bridge the gap between research prototypes and scalable, maintainable code

• Support onboarding and deployment for new customers, helping them get proficient and adopt iP within their first 90 days • Play an active role in platform configuration and technical setup for new deployments, working through system builds, module configuration and integration connections • Work closely with our Performance Strategists on key accounts, providing the technical delivery that brings their strategy to life • Help club/team, league, federation and organisation staff get the most out of iP and keep them up to speed as new features ship • Work with our Performance Strategists and Sales teams to run platform demos for prospects and customers • Provide responsive customer support through our in platform support system, covering accounts assigned by the Global Manager • Handle technical account work including account creation, system and module configuration, integration connections, report generation, dashboard building, system maintenance and manual upload guidance • Bring customer feedback back to Product and Technology by logging feature requests, documenting bugs and supporting product and migration testing • Support customers globally, regardless of region

Role Description As an Applied Performance Specialist, you are a primary point of contact for the customers assigned to you. You lead their onboarding and deployment, get performance, sports science and medical staff genuinely proficient in iP, and provide the ongoing support that keeps them successful on the platform. You will handle technical configuration, manage support across your account portfolio and work alongside Performance Strategists on the accounts you share. This is a UK-based role covering accounts across the UK and Europe. The role is support-focused at its core - you will be in Intercom, running training sessions, solving configuration problems and making sure customers can do what they need to do in iP. The expectation is that as you build platform knowledge and customer relationships, you take on greater account ownership and grow toward a Senior APS role. What you'll do - Lead onboarding and deployment for assigned accounts, driving proficiency and adoption within the first 90 days - Build working relationships with performance, medical and operations staff at your accounts and act as their primary point of contact for day-to-day needs - Enable club and organisation staff to get the most out of iP and stay current as new features ship - Work with Performance Strategists and Sales to deliver platform demos for prospects and customers across the UK and Europe - Provide responsive customer support through our in-platform support system, covering accounts as assigned - Handle technical account work including account creation, system and module configuration, integration connections, report generation, dashboard building, system maintenance and manual upload guidance - Bring customer feedback back to Product and Technology by logging feature requests, documenting bugs and supporting product and migration testing Qualifications - A background in elite sport, sports science, high performance or sports technology - you understand how these organisations operate and what they need from a platform - Experience in a customer-facing role - you are comfortable managing relationships, running training sessions and being the person customers turn to when they need help - Technical aptitude for SaaS platforms - you pick up new software quickly and are comfortable with configuration and troubleshooting - Clear written and verbal communication across different audiences, from analysts to heads of department - Comfortable working independently across time zones with a global customer base - A degree or equivalent experience in sport science, performance, technology or a related field Bonus Points - Hands-on experience with an athlete management system or sports performance analytics platform - Experience working with or within professional clubs, leagues, federations or governing bodies in football, rugby or another major sport - Time in a customer success, implementation or technical support role in sports technology Where this Role can take you Strong performance leads to a Senior APS role with ownership of our most complex and high-profile accounts across the UK and Europe. Beyond that, as the Applied Performance function grows, there is a clear path toward regional leadership for the right person. Benefits - Competitive salary - Health insurance for employee & dependants - Meaningful equity - Pension Plan - Life Cover - Income protection - Wellbeing benefits Location While this role allows for remote work, occasional face-to-face gatherings are recommended. Diversity In addition to building a team with diverse skill-sets, Kitman Labs is committed to hiring people with diverse backgrounds. We do not discriminate based on age, civil or family status, disability, ethnicity, gender, race, religion, or sexual orientation. If you are a person with a disability and require assistance during the application process, please let us know.

• Help design the systems behind our Performance Medicine product, from the first technical plan through to the code that ships. • Build the Ruby services that capture and move athlete medical data, where accuracy and privacy carry real weight. • Take on the reliability and scaling challenges of a platform used by thousands of teams across the world's top leagues. • Work directly with product, design, and the medical and performance staff who rely on the product, and shape it around how they actually work.

• Help design the systems behind our Performance Medicine product, from the first technical plan through to the code that ships. • Build the Ruby services that capture and move athlete medical data, where accuracy and privacy carry real weight. • Take on the reliability and scaling challenges of a platform used by thousands of teams across the world's top leagues. • Work directly with product, design, and the medical and performance staff who rely on the product, and shape it around how they actually work.

• Work directly with Engineering and Product to deliver high quality features to our clients • Work cross functionally to participate in all aspects of the software development lifecycle from planning to execution of tests • Execute test cases (manual or automated) and analyse results • Evaluate product code according to specifications • Identify test scenarios based on requirements • Develop and agree test plans with product and engineering leadership • Review test results and provide feedback to team leadership • Identify software bugs and provide analysis to drive quality within the team • Act as the voice of quality within the team at all times