Kibo Commerce

ABOUT THIS ROLE As a Technical Architect at Kibo, you will be responsible for leading the design and implementation of our ecommerce/OMS platform in conjunction with the technical architecture of our clients' systems and software. You will work closely with the development team, external stakeholders, and other cross-functional teams to ensure that the architecture is aligned with the business goals and strategic direction of the organization. ABOUT KIBO WHAT YOU’LL DO - Lead thorough design, development, and configuration endeavors for Commerce/ Retail (eCommerce and Order Management) applications - Collaborate, design, and development Kibo solutions that align project requirements and client business objectives - Develop code elements as needed to support Kibo Principles and/or assist with proof of concept to Project delivery teams - Lead technical and business discussions internally and externally to provide guidance and support to cross-functional teams throughout project lifecycle - Counsel Project Management teams in project planning, milestones, go-live/solution rollouts, and risk identification/mitigation to ensure deliverables are high quality and timely - Guide internal and external stakeholders through Commerce implementation and upgrade projects - Evaluate new technologies and trends and make recommendations to guide customers and project teams through Commerce/Retail projects and implementations - Develop and maintain best practices documentation and reusable frameworks to expedite project execution - Troubleshoot and resolve complex functional, deployment, or systemic issues with enterprise software applications and custom solutions - Support UAT, QA and Performance testing initiatives to meet functional and non-functional requirements

About this Role: We are seeking a Senior Full Stack Engineer who is an absolute expert in AI-assisted development. You are a power user of tools like Claude, Cursor, or Copilot, and you understand that "Prompt Engineering" is actually "Context Engineering." Your primary goal is to build and scale our commerce platform using .NET Core and React at a pace that traditional development cannot match. You will be responsible for defining the patterns that allow AI to generate high-quality, testable, and secure code consistently. About KIBO Commerce: KIBO is a composable digital commerce platform for B2C, D2C, and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. KIBO is the only modular, modern commerce platform that supports experiences spanning B2B and B2C Commerce, Order Management, and Subscriptions. Companies like Ace Hardware, Zwilling, Jelly Belly, Nivel, and Honey Birdette trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value. KIBO's cutting-edge solution is MACH Alliance Certified and has been recognized by Forrester, Gartner, IDC, Internet Retailer, and Trust Radius. KIBO has been named a leader in The Forrester Wave™: Order Management Systems, Q1 2025 and in the IDC Market Scape report “Worldwide Enterprise Headless Digital Commerce Applications 2024 Vendor Assessment”. By joining KIBO, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support KIBO’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us! What You'll Do: - Rapid Feature Prototyping: Use AI agents to move from a concept or "vibe" to a working MVP in hours, not weeks. - Context Management: Expertly manage IDE context (using .cursorrules, MCP servers, or project indexing) to ensure AI outputs adhere to Kibo's specific architectural standards. - Full-Stack Orchestration: Lead the development of complex .NET microservices and React frontends, utilizing AI to handle 80% of the manual coding while you focus on the critical 20% of logic and integration. - AI-First Testing: Utilize AI to generate comprehensive test suites (nUnit, Jest, Playwright) that ensure high coverage and prevent regressions in an accelerated delivery environment. - Code Quality & Review: Act as the final gatekeeper, ensuring that AI-generated code is not just "functional" but follows SOLID principles, security best practices, and performance standards. - Database & Messaging: Architect data solutions in PostgreSQL and MongoDB, using AI to optimize queries and implement RabbitMQ event patterns.

ABOUT THIS ROLE As a Software Engineer (AI Automation), you will join a focused team building AI-powered automation tools across KIBO’s business operations. Reporting directly to the Director of AI Automation, you will work closely with teams across the company to design, build, and ship software that meaningfully changes how people do their jobs. This is an early-stage initiative where you can expect to take ownership of projects that have visible impact across the entire organization as the team and work mature. ABOUT KIBO KIBO is a composable digital commerce platform for B2C, D2C, and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. KIBO is the only modular, modern commerce platform that supports experiences spanning B2B and B2C Commerce, Order Management, and Subscriptions. Companies like Ace Hardware, Zwilling, Jelly Belly, Nivel, and Honey Birdette trust KIBO to bring simplicity and sophistication to commerce operations and deliver experiences that drive value. KIBO's cutting-edge solution is MACH Alliance Certified and has been recognized by Forrester, Gartner, IDC, Internet Retailer, and TrustRadius. KIBO has been named a leader in The Forrester Wave™: Order Management Systems, Q1 2025 and in the IDC MarketScape report “Worldwide Enterprise Headless Digital Commerce Applications 2024 Vendor Assessment”. By joining KIBO, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support KIBO’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us! WHAT YOU’LL DO - Build and ship production features across the full stack for internal web applications. - Prototype new automation ideas and iterate based on validation from real users. - Collaborate with Sales, Support, and Marketing teams to translate complex workflows into software. - Develop a deep technical and operational understanding of the KIBO platform to build better automations. - Contribute to critical decisions regarding architecture, tooling, and project prioritization.

About This Role: We are hiring a hands-on DevOps Engineer to manage and support production-grade cloud infrastructure for Kibo’s commerce platform. This role focuses on Kubernetes (EKS), Terraform, and real-time production troubleshooting in a 24/7 on-call environment. ABOUT KIBO KIBO is a composable digital commerce platform for B2C, D2C, and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. KIBO is the only modular, modern commerce platform that supports experiences spanning B2B and B2C Commerce, Order Management, and Subscriptions. Companies like Ace Hardware, Zwilling, Jelly Belly, Nivel, and Honey Birdette trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value. KIBO's cutting-edge solution is MACH Alliance Certified and has been recognized by Forrester, Gartner, IDC, Internet Retailer, and TrustRadius. KIBO has been named a leader in The Forrester Wave™: Order Management Systems, Q1 2025 and in the IDC MarketScape report “Worldwide Enterprise Headless Digital Commerce Applications 2024 Vendor Assessment”. By joining KIBO, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support KIBO’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us! WHAT YOU’LL DO - Manage and operate production-grade Kubernetes clusters (EKS preferred), ensuring high availability and scalability - Troubleshoot real-time production issues across distributed systems and microservices - Diagnose and resolve issues such as: - Pod failures (CrashLoopBackOff, Pending, OOMKilled) - Node failures, autoscaling, and resource constraints - Networking, ingress, and service connectivity issues - Build, maintain, and debug infrastructure using Terraform (modules, remote state, locking, drift handling) - Implement and enhance monitoring & alerting systems using Prometheus, Grafana, and related tools - Perform root cause analysis (RCA) for incidents and drive permanent fixes to improve system reliability - Participate in a 24/7 on-call rotation, owning incidents and resolving them independently - Collaborate with engineering teams to improve system performance, resilience, and deployment processes - Automate deployments, infrastructure provisioning, and operational workflows to reduce manual effort - Ensure adherence to security best practices across infrastructure and deployments

ABOUT THIS ROLE: At KIBO, this role is a core part of building a scalable, data-driven Go-To-Market (GTM) engine. You’ll sit at the intersection of marketing, sales, and technology—owning systems, automation, and data that directly influence pipeline and revenue. This is not a traditional campaign execution role. At KIBO, you will design, automate, and AI and modern MarTech tools. About Kibo Commerce: Kibo Commerce is a composable digital commerce platform for B2C, D2C and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions. Merchants like Zwilling, Ace Hardware, and Jelly Belly trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value. Kibo’s expertise and cutting-edge innovation has been recognized by Forrester, Gartner, Internet Retailer, and TrustRadius, and was cited as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023, and named a leader in The Forrester Wave™: B2C Commerce Solutions, Q2 2022. By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us! What You’ll Do: - HubSpot Ownership: Own the marketing side of HubSpot like campaign setup, nurture workflows, list management, lead lifecycle stages, form, and customer journey automation. - Stack Integration: 6Sense, ZoomInfo, Clearout and various MarTech and SalesTech stack integrated and working together, making sure intent signals and enrichment data are flowing into HubSpot and being used to track deals. - Platform Onboarding: Support new platform onboarding and integration processes, working closely with internal stakeholders to ensure functionality, data, and outcomes exceed expectations. - Platform Support: Act as the internal point of contact for HubSpot support, upgrades, and new feature rollouts. - AI-Driven Workflows: Build scalable, AI-driven workflows using LLMs, Claude, and automation tools (Zapier, Make, etc.). - GTM Automation: Connect and automate processes across the GTM tech stack to improve accuracy, personalization, and execution speed. - Performance Monitoring: Create dashboards and monitoring systems to track automation performance, lead quality, and conversion trends within HubSpot. - Documentation: Document processes, integrations, prompt logic, and configurations so the infrastructure is useful for the entire organization.

ABOUT THIS ROLE As an Account Executive at Kibo, your primary role will be growing revenue by effectively managing and continuously feeding a sales pipeline/funnel of potential customers and identifying target customers for new sales. ABOUT KIBO KIBO Commerce is a composable commerce platform for B2C and B2B organizations that want to simplify the complexity in their businesses and deliver modern customer experiences. We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions. Merchants like Zwilling, Ace Hardware, and Reeds trust KIBO to bring simplicity and sophistication to commerce operations and deliver experiences that drive value. KIBO’s expertise and cutting-edge innovation has been recognized by analysts, and was cited as a Leader in The Forrester Wave™: Order Management Systems, Q1 2025, and named a Challenger in the 2024 Gartner Magic Quadrant Report for Digital Commerce. By joining KIBO, you will be part of a team of KIBOnauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support KIBO’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us! WHAT YOU’LL DO - Meet with and present to key clients and senior-level executives to negotiate and close deals - Aggressively work the pipeline to consistently meet or exceed monthly, quarterly, and annual revenue quotas - Continuously qualify leads and opportunities through various channels, including phone, email, social media, and in-person meetings - Remain up to date on the latest developments and advancements of Kibo products, as well as changes in target industries to facilitate sales efforts - Remain up-to-date understanding of competitors' activities, offerings and industry trends - Manage the sales pipeline in Salesforce.com and effectively use sales tools and technology to track and analyze sales activities and results - Act as the first layer of solutioning by strategically recommending features and articulate how Kibo can best meet specific requirements

About this Role: We are seeking a Senior Full Stack Engineer who is an absolute expert in AI-assisted development. You are a power user of tools like Claude, Cursor, or Copilot, and you understand that "Prompt Engineering" is actually "Context Engineering." Your primary goal is to build and scale our commerce platform using .NET Core and React at a pace that traditional development cannot match. You will be responsible for defining the patterns that allow AI to generate high-quality, testable, and secure code consistently. About KIBO Commerce: KIBO is a composable digital commerce platform for B2C, D2C, and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. KIBO is the only modular, modern commerce platform that supports experiences spanning B2B and B2C Commerce, Order Management, and Subscriptions. Companies like Ace Hardware, Zwilling, Jelly Belly, Nivel, and Honey Birdette trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value. KIBO's cutting-edge solution is MACH Alliance Certified and has been recognized by Forrester, Gartner, IDC, Internet Retailer, and Trust Radius. KIBO has been named a leader in The Forrester Wave™: Order Management Systems, Q1 2025 and in the IDC Market Scape report “Worldwide Enterprise Headless Digital Commerce Applications 2024 Vendor Assessment”. By joining KIBO, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support KIBO’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us! What You'll Do: - Rapid Feature Prototyping: Use AI agents to move from a concept or "vibe" to a working MVP in hours, not weeks. - Context Management: Expertly manage IDE context (using .cursorrules, MCP servers, or project indexing) to ensure AI outputs adhere to Kibo's specific architectural standards. - Full-Stack Orchestration: Lead the development of complex .NET microservices and React frontends, utilizing AI to handle 80% of the manual coding while you focus on the critical 20% of logic and integration. - AI-First Testing: Utilize AI to generate comprehensive test suites (nUnit, Jest, Playwright) that ensure high coverage and prevent regressions in an accelerated delivery environment. - Code Quality & Review: Act as the final gatekeeper, ensuring that AI-generated code is not just "functional" but follows SOLID principles, security best practices, and performance standards. - Database & Messaging: Architect data solutions in PostgreSQL and MongoDB, using AI to optimize queries and implement RabbitMQ event patterns.

ABOUT THIS ROLE As a Technical Architect at Kibo, you will be responsible for leading the design and implementation of our ecommerce/OMS platform in conjunction with the technical architecture of our clients' systems and software. You will work closely with the development team, external stakeholders, and other cross-functional teams to ensure that the architecture is aligned with the business goals and strategic direction of the organization. ABOUT KIBO KIBO is a composable digital commerce platform for B2C, D2C, and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. KIBO is the only modular, modern commerce platform that supports experiences spanning B2B and B2C Commerce, Order Management, and Subscriptions. Companies like Ace Hardware, Zwilling, Jelly Belly, Nivel, and Honey Birdette trust KIBO to bring simplicity and sophistication to commerce operations and deliver experiences that drive value. KIBO's cutting-edge solution is MACH Alliance Certified and has been recognized by Forrester, Gartner, IDC, Internet Retailer, and TrustRadius. KIBO has been named a leader in The Forrester Wave™: Order Management Systems, Q1 2025 and in the IDC MarketScape report “Worldwide Enterprise Headless Digital Commerce Applications 2024 Vendor Assessment”. By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us! WHAT YOU’LL DO - Lead thorough design, development, and configuration endeavors for Commerce/ Retail (eCommerce and Order Management) applications - Collaborate, design, and development Kibo solutions that align project requirements and client business objectives - Develop code elements as needed to support Kibo Principles and/or assist with proof of concept to Project delivery teams - Lead technical and business discussions internally and externally to provide guidance and support to cross-functional teams throughout project lifecycle - Counsel Project Management teams in project planning, milestones, go-live/solution rollouts, and risk identification/mitigation to ensure deliverables are high quality and timely - Guide internal and external stakeholders through Commerce implementation and upgrade projects - Evaluate new technologies and trends and make recommendations to guide customers and project teams through Commerce/Retail projects and implementations - Develop and maintain best practices documentation and reusable frameworks to expedite project execution - Troubleshoot and resolve complex functional, deployment, or systemic issues with enterprise software applications and custom solutions - Support UAT, QA and Performance testing initiatives to meet functional and non-functional requirements

ABOUT THIS ROLE As a Technical Account Manager at Kibo, you will be the go-to technical expert for customers, guiding them through setup, troubleshooting, and optimization to ensure they get the most out of Kibo’s products. You will bridge the gap between the customer and internal teams, manage technical issues, and provide proactive advice to prevent future problems. ABOUT KIBO Kibo Commerce is a composable digital commerce platform for B2C, D2C and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions. Merchants like Zwilling, Ace Hardware, and Jelly Belly trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value. Kibo’s expertise and cutting-edge innovation has been recognized by Forrester, Gartner, Internet Retailer, and TrustRadius, and was cited as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023, and named a leader in The Forrester Wave™: B2C Commerce Solutions, Q2 2022. By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us! WHAT YOU’LL DO - Act as the main technical point of contact for key strategic customers, bridging communication with internal teams - Guide customers on product adoption and use, and troubleshooting to maximize performance - Manage critical technical issues by working with engineering, support, and product teams for quick resolution - Conduct regular check-ins to assess performance, address risks, and recommend optimizations - Build strong product knowledge to advise on best practices and custom configurations - Collaborate with Customer Success and Sales to support customer satisfaction, renewals, and growth - Develop technical documentation, training, and onboarding resources to support customer understanding - Monitor customer usage to proactively identify trends or potential issues - Advocate for customer needs and feedback to influence product improvements

ABOUT THIS ROLE As a Senior Technical Account Manager at Kibo, you will be the go-to technical expert for customers, guiding them through setup, troubleshooting, and optimization to ensure they get the most out of Kibo’s products. You will bridge the gap between the English and Spanish languages, diverse audiences, customer and internal teams, manage technical issues, and provide proactive advice to prevent future problems. ABOUT KIBO Kibo Commerce is a composable digital commerce platform for B2C, D2C and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions. Merchants like Zwilling, Ace Hardware, and Jelly Belly trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value. Kibo’s expertise and cutting-edge innovation has been recognized by Forrester, Gartner, Internet Retailer, and TrustRadius, and was cited as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023, and named a leader in The Forrester Wave™: B2C Commerce Solutions, Q2 2022. By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us! WHAT YOU’LL DO - Act as the main technical point of contact for key strategic customers, bridging communication with internal teams - Guide customers on product adoption and use, and troubleshooting to maximize performance - Manage critical technical issues by working with engineering, support, and product teams for quick resolution - Conduct regular check-ins to assess performance, address risks, and recommend optimizations - Build strong product knowledge to advise on best practices and custom configurations - Collaborate with Customer Success and Sales to support customer satisfaction, renewals, and growth - Develop technical documentation, training, and onboarding resources to support customer understanding - Monitor customer usage to proactively identify trends or potential issues - Advocate for customer needs and feedback to influence product improvements