ABOUT THIS ROLE As a Senior Technical Account Manager at Kibo, you will be the go-to technical expert for customers, guiding them through setup, troubleshooting, and optimization to ensure they get the most out of Kibo’s products. You will bridge the gap between the English and Spanish languages, diverse audiences, customer and internal teams, manage technical issues, and provide proactive advice to prevent future problems. ABOUT KIBO Kibo Commerce is a composable digital commerce platform for B2C, D2C and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions. Merchants like Zwilling, Ace Hardware, and Jelly Belly trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value. Kibo’s expertise and cutting-edge innovation has been recognized by Forrester, Gartner, Internet Retailer, and TrustRadius, and was cited as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023, and named a leader in The Forrester Wave™: B2C Commerce Solutions, Q2 2022. By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us! WHAT YOU’LL DO - Act as the main technical point of contact for key strategic customers, bridging communication with internal teams - Guide customers on product adoption and use, and troubleshooting to maximize performance - Manage critical technical issues by working with engineering, support, and product teams for quick resolution - Conduct regular check-ins to assess performance, address risks, and recommend optimizations - Build strong product knowledge to advise on best practices and custom configurations - Collaborate with Customer Success and Sales to support customer satisfaction, renewals, and growth - Develop technical documentation, training, and onboarding resources to support customer understanding - Monitor customer usage to proactively identify trends or potential issues - Advocate for customer needs and feedback to influence product improvements

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Industry Solution Manager (Machine Tool) at MEAU, you will drive CNC market growth across the Americas by developing and strengthening strategic relationships with OEMs, Machine Tool Builders (MTBs), dealers, importers, and end users. Serving as the primary commercial and technical liaison, you will promote MEAU CNC and Industrial Automation (IA) solutions throughout the machine tool ecosystem. In this role, you will collaborate closely with our Global Industry Solution group, Marketing, and Service teams to execute strategies that support vertical market expansion, enhance customer satisfaction, and identify new opportunities within key accounts. You will deliver market intelligence, shape customer engagement initiatives, and ensure alignment between MEAU and industry partners nationally and internationally. Qualifications - Strong background in CNC and machine tool operation. - 3+ years of experience in Account Management, Sales, or Marketing involving CNC and Industrial Automation products. - Self-driven sales professional with experience in strategic and value-based selling. - Strong report writing and communication skills. - Proficiency with standard PC applications (Microsoft Office Suite). Requirements - Maintain and strengthen relationships with MTBs, dealers, and key accounts through proactive communication and regular on-site visits. - Develop compelling value propositions for MEAU CNC and Industrial Automation technologies, driving new business and expanding existing relationships. - Serve as the primary point of contact for assigned accounts, partnering with MTB and dealer sales teams to capitalize on business opportunities. - Monitor industry trends and competitor activity, presenting value-added strategies and insights. - Communicate key customer requirements and account expectations to management for strategic alignment. - Identify product specification needs and collaborate with marketing to support product development. - Maintain comprehensive knowledge of CNC, Robot, PLC, Servo, VFD, and HMI applications, including operation, programming, maintenance, and engineered solutions. - Act as escalation point for advanced technical issues when frontline teams require additional support. - Follow up on technical claims and training requests to ensure customer satisfaction. - Manage quotations, leads, and opportunity pipelines in Salesforce, ensuring accurate forecasting and reporting. - Track customer open orders, inventory levels, and machine installation bases across MTBs, distributors, and key accounts. - Administer financial adjustments — credits, discounts, extended warranties — within company guidelines. - Report lost business, identifying root causes such as pricing, features, service gaps, or competitive offerings. - Monitor and summarize technical claims in monthly reports, highlighting trends and actionable insights. - Stay informed on open technical issues and coordinate support resources for timely resolution. Benefits - Health, dental, and vision insurance (with multiple plan options). - Competitive 401(k) with company match. - Paid vacation plus 13 paid holidays including floater holidays. - Tuition reimbursement. - FSA, life insurance, dependent life insurance. - Short- and long-term disability. - EAP, employee discounts, and pet insurance. Travel Requirements Up to 50% travel, including customer meetings, presentations, trade expos, dealer events, and support activities across North America and abroad. Compensation Expected Salary: $125,000 – $140,000 (exempt). Final compensation based on experience, skills, and market factors. Location Home-office based, anywhere in the United States. Why Choose MEAU? - A team of highly skilled professionals dedicated to innovation and technological leadership. - An organization committed to transparency, communication, and employee engagement. - A culture that supports professional development, in-house training, and continuous improvement.

THE ROLE: The overall role of the IGEL TRM is to cement a close working relationship between IGEL and the customer, helping them to strategically develop their adoption of IGEL technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within IGEL. Due to compliance and tax reporting reasons, this position is open to candidates living in the following states: AR, AZ, CA, CT, DC, DE, FL, GA, IA, IL, IN, MA, MD, MI, MO, NC, NJ, NY, OH, OR, PA, TX, UT, SC, VA, WA, and WI TASKS AND RESPONSIBILITIES: - Develop a strong, positive strategic relationship with the customer. - Provide knowledge transfer of IGEL products and functionality. - Assist with the escalation of support incidents through resolution. - Assist in the escalation of support queries to the relevant channels. - Assist in the creation of customer feature requests as a conduit to product management. - Ratify customer projects and provide guidance around further projects / upgrades. - Develop and align a comprehensive account plan with the customer, documenting customer environment, expectations, priorities and technology deployment roadmap. - Develop a good understanding of the customer environment and use this knowledge to proactively drive improvements and efficiencies within Customer environment. - Advise the customer on technical best-practices as their IGEL trusted adviser. - Use your in-depth knowledge of the customer environment to uncover additional IGEL product sales opportunities. EXPERIENCE AND QUALIFICATIONS: - Minimum 5 years of experience directly supporting enterprise-level customers in a - TRM capacity - 5+ years relevant engineering, consulting, or system integration experience with one - or more vendors or Value Added Resellers (VARs) in the IT industry - Minimum 5 years work experience with virtual technologies such as Citrix, VMWare, Microsoft AVD - Experience with application and desktop virtualization platforms (VMware Horizon, - Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services) - Knowledge of common networking concepts and protocols (TCP/IP, DHCP, DNS, - VLANs, 802.1x, RADIUS, etc.) - 2+ years of experience with managing IGEL products within a customer environment - Experience with directory management (LDAP, Active Directory) - Experience with troubleshooting and log gathering on both Windows and Linux - platforms - Familiarity with a scripting language a plus (PowerShell, bash, python) - Familiarity with common database platforms and concepts a plus (Oracle, MSSQL, - MySQL) - Industry-standard certifications in any of the above-mentioned technologies a plus (e.g. VCP, CCA/CCP, MCSE, RHCA, etc.) Personal Skills - Good interpersonal and communication skills. - Ability to work independently, under pressure and multi task. - Be willing to pitch in and be part of the team in all aspects of company life. - Be Pro-active. - Be able to adapt to continuous innovations. - Very good self-management skills, such as personal organization and time-keeping WE OFFER: - Health, dental, vision, and prescription benefits (employee premiums covered by IGEL) - 11 company-paid holidays per year - 18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service) - Sick time of 10 days per year, with rollover of unused days up to maximum limit - 401(k) plan with 100% company match, up to $15,000 per year - Paid maternity and paternity leave - Monthly home office allowance - Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals - Employee Assistance Program (EAP) and Financial Wellness tool - Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage - Wellbeing apps, including Rightway, Headspace and Wellhub - Training and development opportunities to advance your career - President’s Club for the highest performing salespeople and overachievers - An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere - A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Support & Trainer – Geospatial is a customer‑facing technical role supporting geospatial and surveying solutions across Southern California. This position provides advanced technical support, delivers customer training, and serves as a trusted technical resource to help customers successfully adopt and use CSDS solutions. - Work closely with Account Managers and internal teams to support customer engagements, technical discussions, demonstrations, and solution alignment. - Contribute to pre‑sales and post‑sales activities by providing technical expertise and consultative support. Roles & Responsibilities - Provide advanced technical support to customers via phone, email, and in‑person engagements. - Conduct customer training sessions and workshops on product usage, best practices, and troubleshooting. - Develop and maintain training materials, including user guides, manuals, and instructional content. - Assist in resolving complex technical issues by collaborating with engineering, support, and professional services teams. - Serve as a technical resource for internal teams by sharing product knowledge, workflow guidance, and best practices. - Gather customer feedback to identify recurring issues and recommend process or product improvements. - Stay current on new product features, solutions, and industry best practices. - Participate in pre‑sales support activities, including technical consultations, demonstrations, and solution validation. - Support customer onboarding and adoption by aligning technical solutions with customer goals. - Maintain accurate and detailed records of support requests, training activities, and customer interactions. Technical Skills - Strong proficiency in troubleshooting software and hardware issues. - Experience supporting geospatial and surveying technologies (e.g., GNSS receivers, total stations, 3D scanners, Drones, etc.). - Ability to assess workflows and recommend practical technical solutions. - Proficiency with Microsoft Office (Word, Excel, PowerPoint). - Comfortable working across field, office, and remote environments. Behavior & Professional Attributes (Cultural Commitment) - Teamwork and cross‑functional collaboration. - Continuous improvement mindset. - Accountability and ownership. - Professional, customer‑focused approach. Requested / Preferred Experience - Experience with UAV / drone data collection. - Experience with photogrammetry workflows. - Experience working with point cloud and laser scanning data. - Experience with Wingtra, Trimble, and DJI product lines (preferred). - Experience using Trimble Business Center (TBC) (preferred). - Experience with Radiodetection and utility locating (plus). - Experience using AutoCAD (plus). - Experience using ESRI / ArcGIS software (plus). Qualifications - Bachelor’s degree in Surveying, Engineering, Geomatics, or a related field. - 5+ years of experience in technical support, training, surveying, or technical education roles. - Demonstrated ability to explain complex technical concepts to non‑technical audiences. - Strong problem‑solving, communication, and presentation skills. - Ability to independently plan and deliver effective training and documentation. - Comfortable working with customers, Account Managers, and internal stakeholders at varying technical levels. - Valid California driver’s license. Benefits - Competitive compensation package ($90K-$110K). - Remote working environment if desired. - ESOP company stock option. - Company paid 401K contribution guaranteed. - Vacation Accrual, Sick and Holiday pay. - Company Vehicle and Fuel Card - Phone, Computer, Demonstration Equipment (if role requires). - Permanent, Full-Time Employment. - Full medical and Dental insurance paid by company (less $25 employee contribution). - Flexible extended health and dental benefits program. - Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance. - Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development). - Free access to our online courses database. - Employee Referral Program. - And more!