Role Description We aren’t looking for a traditional tool-administrator. We need a Sales Operations Manager who will act as the crucial bridge between high-level strategy and flawless execution. - Supercharge Our Sales Process & Enablement - Optimize the Funnel: Audit, design, and deploy scalable sales workflows that strip away administrative burdens, allowing our sales teams to focus on what they do best: winning business. - Tech & Automation: Drive the rollout and adoption of sales tools and automation. - Empower the Team: Partner with our People & Engagement and Implementation teams to ensure the sales force is trained, equipped, and excited about new tools and methodologies. - Master the Data: Design and maintain clean data management processes from storage to reporting. - Own the Forecast & Deliver Actionable Analytics - Predict the Future: Build, evolve, and maintain predictive forecasting models that give leadership a crystal-clear view of future revenue. - Analyze the Pipeline: Dive deep into win rates, pipeline velocity, deal sizes, and churn to spot risks before they happen and uncover hidden opportunities. - Tell the Story Behind the Numbers: Move past raw data. You’ll deliver weekly, monthly, and quarterly dashboards that provide leadership with the critical "so-what" insights needed to steer the business. - Cross-Functional Collaboration: Model seamless ways of working across departments to pull holistic operational insights together. - Act as a Strategic Partner - Go-To-Market (GTM) Strategy: Collaboratively define target markets, set equitable quotas, and design high-impact sales territories alongside Client Engagement and Production leadership. - Trusted Advisor: Serve as a key advisor to leadership by providing the data-backed frameworks required to make major business decisions. Qualifications - Proven success in Sales Operations, Revenue Operations, Business Operations, or Sales Analytics. - Deep experience with CRMs (Salesforce preferred), advanced Excel/Google Sheets mastery, and familiarity with AI-assisted solutions. - A rare combination of high-level analytical thinking and absolute attention to detail. - Exceptional communication skills; ability to manage stakeholders, influence teams, and pitch data-driven strategies effectively. - Prior experience with sales forecasting, pipeline management, or commission tracking is a huge plus. Benefits - Keywords Studios is deeply committed to our Equal Opportunities Policy, striving to create an inclusive, welcoming workplace where every voice is heard and every employee can thrive.

Role Description The Sales Operations Associate Analyst is responsible for maintaining accurate customer data across company systems. This role supports customer setup, customer account changes, documentation, data integrity, reporting, and related sales operations processes. Reporting to the Data Integrity Manager, this position plays a key role in ensuring customer records are complete, accurate, and maintained in accordance with internal procedures. The role also supports pricing updates, contract maintenance, rebate documentation, reporting, and cross-functional issue resolution. This is an ideal opportunity for someone with 2–4 years of experience in customer service, sales support, operations, purchasing support, finance support, or data administration who is detail-oriented, organized, analytical, and comfortable working across multiple systems. This role may be onsite, hybrid, or remote depending on business needs and candidate location. Qualifications - 2–4 years of experience in customer service, sales support, operations support, purchasing support, finance support, data administration, or a related role. - Strong attention to detail and commitment to data accuracy. - Proficiency in Microsoft Excel, including sorting, filtering, formulas, data cleanup, and working with large data sets. - Ability to learn and work across multiple business systems, including ERP, reporting, pricing, and business intelligence tools. - Strong organizational skills with the ability to manage multiple priorities and recurring deadlines. - Clear written and verbal communication skills. - Ability to follow established procedures while identifying opportunities for improvement. - Strong problem-solving skills with the ability to research issues across multiple data sources. - Ability to work cross-functionally with Sales, Operations, Finance, Procurement, Product, and other internal teams. Requirements - Experience maintaining customer master data, customer accounts, ship-to records, pricing records, contract data, rebate data, or vendor documentation. - Experience creating, updating, or uploading Excel, CSV, or other structured data files. - Experience with ERP, CRM, BI, pricing, purchasing, or contract management systems. - Distribution, foodservice, equipment, supplies, purchasing, or B2B sales operations experience preferred. - Bachelor’s degree in Business, Finance, Data Analytics, Supply Chain, or a related field preferred, but not required. Benefits - Competitive starting wage. - Comprehensive benefits package including medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.

• Design, execute, and continuously improve technical enablement initiatives aligned to business goals and field priorities. • Own end-to-end program delivery — from content development and facilitation to measurement and iteration. • Develop a deep understanding of Docker’s platform and translate complex technical concepts into compelling, role-based learning experiences for pre- and post-sales teams. • Own and evolve technical onboarding programs for Solutions Engineers and TAMs, ensuring new hires reach full productivity faster with the skills and resources they need from day one. • Partner with SE leadership to uplift technical selling capabilities and continuously align enablement to evolving field needs. • Act as a strategic connector between technical and non-technical teams across Sales, SE, Customer Success, Product, and Marketing. • Enable GTM teams quickly and effectively around product launches by partnering with Product and Marketing to develop timely, high-quality content. • Build trusted relationships across the GTM organization and influence enablement strategy with insight-backed recommendations. • Create and maintain high-quality enablement content in the LMS and related systems, ensuring discoverability and adoption. • Use performance data, completion metrics, and field feedback to identify skill gaps and continuously sharpen programs. • Manage multiple concurrent projects and priorities with the ability to pivot quickly when business needs shift.

• Join Thermo Fisher Scientific's Sales Operations team where you'll contribute to supporting our customer-focused initiatives. • Serve as a key liaison between clients, internal teams, and commercial partners, ensuring smooth and efficient operations. • Combine customer service excellence with operational coordination, allowing you to contribute directly to our mission of enabling customers to make the world healthier, cleaner, and safer. • Work closely with the Sales team to support commercial growth initiatives and customer engagement activities. • Contribute to lead generation efforts, participate in high-level customer discussions, provide product explanations and guidance, and support customers throughout their journey from initial engagement through ongoing partnership development.