• Serve as the strategic interface between the Manufacturing/Operations organization and the Global IT team • Guide initiatives from idea to approval, maintain oversight of active deployments, and serve as a trusted advisor to senior leadership • Understand business strategy and define a corresponding technology roadmap

• Define the Standard: Establish the ISV co-selling motion as a core part of the standard outreach process for all Docker BDRs and Account Executives. • Process Architecture: "Dive deep" into the sales tech stack (Salesforce, Marketo) to define and implement the data flows, lead routing, and attribution models required to scale the motion. • Efficiency Optimization: Improve the effectiveness of target account identification and deal qualification, significantly reducing the deal closure cycle time. • Orchestration: Drive complex co-sell motions involving ISVs, Channel Partners, and Docker sales reps. • Account Mapping: Lead systematic account mapping exercises to identify high-yield targets. • Revenue Tracking: Track and report on partner-sourced and partner-influenced pipeline, ensuring reps realize measurable "Reach & Yield" improvements. • Strategic Recruitment: Identify and onboard ISV and technology partners that align with Docker’s technical priorities. • Ecosystem Integration: Act as the bridge between partners, sales, and product to ensure integrations are commercialized and effectively sold in the field. • Sales "Easy Button": Create the playbooks and enablement materials that allow sales reps to efficiently leverage partner relationships. • Joint GTM: Execute high-impact GTM plans, campaigns, and field engagement activities with priority partners.

Overview DISTRICT MANAGER At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you. Where You’ll Make an Impact - As the District Manager, you’ll inspire our in-store teams to operate to perfection, shift sales into high gear, and make every customer feel like a VIP. You also have an entrepreneurial spirit and a proven record in developing business targets and employees. Put your Skills into Motion by - - Managing, developing and energizing your dedicated district of prime retail locations, reporting directly to the Regional Sales Director - Supercharge sales by recruiting, training, assigning, scheduling, coaching, and mentoring your district’s awesome sales team - Creating game-changing strategies for high-performing and underperforming locations - Managing staffing levels at all locations - Following procedures for on-boarding and off-boarding all employees as outlined by Operations and Human Resources - Visiting stores in person to build face-to-face relationships and ensure everyone following policy - Leading by example with integrity and professionalism to create a collaborative, open-door, team-first culture What You Bring to The Table - - Amazing communication and presentation skills, as well as great people skills to train, motivate and manage a team - Strong management, coaching, and leadership experience at a retail organization - A minimum of 3 years of multi-unit experience - Ability to strategically recruit, select and hire awesome, super-driven team members including team leads and sales associates, along with a sound people management strategy - Powerful organization and planning skills to schedule people and manage urgent priorities in real time and in a detail-focused and results-driven way - Strong understanding of the fundamentals of recruitment, human resources, coaching, performance management and state/local employment standards. - A track-record of taking sales and service to a new level while keeping operational standards sky high - Proven ability to manage district fiscal budgets, forecast sales and retail metrics - Computer smarts, including Microsoft Office (Word, Excel, Outlook) - Flexibility to work beyond traditional business hours, including holidays, evenings and weekend, as needed (We believe in balance, but also going the extra mile when necessary!) Let’s Talk Perks? - Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge. - Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care. - Retirement support: Company-sponsored 401K plan to help build your financial future. - Fully Remote: Work where you’re most productive—no commute required. - Top-tier tools: Best-in-class systems and equipment so you can do your best work. - OSL Cares: Opportunities to give back through community and charity initiatives. - WE at OSL: Supporting women’s empowerment and leadership. - Career growth: Ongoing training, development, and programs to help you advance. - Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running — now a Platinum Club member. - Invested in you: Structured employee development programs designed to help you thrive. - Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs. - Culture & Connection: Stay engaged with regular company-wide town halls, team-building events, etc. - Committed to Sustainability: We take environmental responsibility seriously by partnering with certified electronic recycling organizations to reduce our ecological footprint. Internal candidates must meet the following criteria: - 6 months in current position - Meeting all performance expectations - Discuss with their Manager prior to applying for the position. Ready to bring your talent to a team where your impact matters? Apply today — we can’t wait to meet you! We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Description Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency This role supports dealerships across the Tulsa, OK district or region. The selected candidate must live in territory or relocate to Tulsa, OK or surrounding area (within 50 miles). Relocation may be provided. The Role The District Manager Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM’s Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape. What You'll Do (Responsibilities) - Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience. - Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment. - Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives. - Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives. - Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic. - Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds. - Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction. - Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes. - Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements. - Resolve aftersales customer concerns, including but not limited to: - SPAC (Service Parts Assistance Center) - CAC (Customer Assistance Center) - TAC (Technical Assistance Center) - Goodwill, Warranty, and Policy Requests - Monitor and deliver on KPIs including: - Sales Reporting Tool (SRT) objectives - Net Promoter Score (NPS) - Customer Retention - Service Training Standards (STS) - EV Training & Compliance Your Skills & Abilities (Required Qualifications) - Bachelor’s Degree or equivalent professional experience. - Minimum 3 to 5 years of experience leading and improving dealership Fixed Operations. - Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management. - Deep understanding of Dealership Service & Parts Operations, including: - Automotive Parts and Service Systems - Dealer Operating Reports & Fixed Ops Analysis Tools - Profit department structures and interdependencies - Consultative selling techniques - Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools. - Excellent oral and written communication skills, with the ability to inform and persuade effectively. - Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience. - The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity. Core Competencies: - Builds and maintains strong internal and external relationships. - Drives results and leads change with confidence and clarity. - Communicates persuasively and informatively across all levels. - Operates autonomously with strong time management and prioritization. - Applies analytical thinking to solve complex problems and make data-informed decisions. - Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives. - Maintains a results-driven mindset, consistently pursuing excellence and accountability. - Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction. - Demonstrates innovation, creativity, and adaptability. - Takes initiative and thrives in dynamic environments. - Maintains a strong customer focus and resolves conflicts effectively. Territory & Travel: This role supports dealerships across the Tulsa, OK district or region and requires up to 50% travel. Candidates should be comfortable with frequent regional travel to engage with dealer partners, conduct performance reviews, and support aftersales initiatives on-site. Reporting Structure: The District Manager Parts and Service reports directly to the Zone Manager Parts and Service. This position plays a key role in executing strategy with dealership operations. Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. - The expected base compensation for this role is ($105,600.00 - $140,700.00) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. - Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. - Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more #LI-AP1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). The selected candidate will be required to travel at least 50% or more on a frequent basis. This job may be eligible for relocation benefits. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.