Justworks

• Design, build, and own core components of the agent platform, from the orchestration layer to the tool integrations connecting it to internal systems. • Build and evolve the capabilities layer: APIs, data access patterns, and service integrations for agents to execute operational workflows. • Architect the knowledge and memory infrastructure, allowing agents to retrieve the data and act across our systems. • Design and implement the trust and safety framework, including audit trails, human-in-the-loop controls, and guardrails for safe and auditable AI-driven operations. • Contribute to agent evaluation and testing infrastructure, defining how we measure accuracy, reliability, and regression across agent behaviors. • Partner directly with Operations to understand workflows, identify automation opportunities, and translate process knowledge into agent capabilities. • Mentor other engineers on the team as it grows.

• Design, build, and own core components of the agent platform, from the orchestration layer to the tool integrations connecting it to internal systems. • Build and evolve the capabilities layer: APIs, data access patterns, and service integrations for agents to execute operational workflows. • Architect the knowledge and memory infrastructure, allowing agents to retrieve the data and act across our systems. • Design and implement the trust and safety framework, including audit trails, human-in-the-loop controls, and guardrails for safe and auditable AI-driven operations. • Contribute to agent evaluation and testing infrastructure, defining how we measure accuracy, reliability, and regression across agent behaviors. • Partner directly with Operations to understand workflows, identify automation opportunities, and translate process knowledge into agent capabilities. • Mentor other engineers on the team as it grows.

• Design, build, and own core components of the agent platform, from the orchestration layer to the tool integrations connecting it to internal systems. • Build and evolve the capabilities layer: APIs, data access patterns, and service integrations for agents to execute operational workflows. • Architect the knowledge and memory infrastructure, allowing agents to retrieve the data and act across our systems. • Design and implement the trust and safety framework, including audit trails, human-in-the-loop controls, and guardrails for safe and auditable AI-driven operations. • Contribute to agent evaluation and testing infrastructure, defining how we measure accuracy, reliability, and regression across agent behaviors. • Partner directly with Operations to understand workflows, identify automation opportunities, and translate process knowledge into agent capabilities. • Mentor other engineers on the team as it grows.

Who We AreAt Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You AreYou are deeply committed to creating & building a phenomenal partner experience. You are an empathetic, detail-oriented, and proactive team member, who understands how to balance operations, service and project management. In this role, you will support both the scaled & 1:1 Partner Experience programming and operations. You’ll leverage your strong project management skills to elevate the Justworks Channel Partner program. You will work on creating strategic infrastructure, building out systems and operations alongside maintaining ongoing programmatic initiatives. You are comfortable delivering cross-functional projects with detailed plans alongside a long-term vision, and enabling your colleagues to execute and deliver on desired outcomes. You’re able to measure success through use of data and tracking, report on results and iterate as you build. In addition, you'll leverage your partner and/or customer service background, supporting both 1:1 and scaled partner facing initiatives. At times, you'll directly support Justworks Partners and/or Partner Managers. You’re able to both resolve, educate, and prevent issues from happening again. You thrive in a fast-paced environment and are comfortable driving solutions in ambiguous environments. You will bring excellent communication skills and the ability to simplify complex systems. Your Success ProfileWhat You Will Work On - Building, Implementing and Enablement: Help to facilitate the creation and success of the Justworks Partner program in tandem with the Partner Program Manager. - Maintain Partner Programming: Maintain the operations for partner onboarding, benefits & contract renewals, payment updates, and scaled communications. - Program & Project management: Development and refinement of partner programs, focusing on scalability and partner engagement through tools such the PRM, Justworks Help Center, self-serve resources, and structured training programs. - Partner Advocacy: Act as an advocate for partner needs within the organization, using data and insights drawn from data & programs. You’ll collaborate with the Partner Program Manager to align cross-functional teams to report out, address and resolve issues. - Renewal and Retention: Support the annual benefit and contract renewals programs, working closely with Partner Managers and relevant internal teams to plan and prepare for successful renewals. - Documentation and Feedback Integration: Collect and document partner feedback, translating it into actionable insights to drive continuous improvement in the partner journey and support framework. - Issue resolution & critical moment support: Serve as the primary point of contact for tier 2 & 3 partner inquiries via Zendesk or Zoom, supporting the resolution process in tandem with the Partner Managers. How You Will Do Your WorkAs a Project Manager, Partner Experience, how results are achieved is paramount for your success and that of our organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following: - Clear Communication: Articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. - Resourcefulness: taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better. - Solution-oriented: identifies the source of a question or challenge and provides the right, or a better, way of doing things. - Empathy and Understanding: Approach all partner interactions with empathy, aiming to understand and address their needs thoroughly and efficiently. - Detail-Oriented Execution: Focus on the details of each task, whether it’s handling support tickets, managing renewals, or updating FAQ documents. - Cross-Functional Collaboration: Work seamlessly with other departments, including Customer Service, Sales, Marketing, and Product teams, to advocate for partners’ needs and streamline processes. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: - Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. - Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. - Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. - Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. - Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications - Experience: Minimum of 3+ years in a support role and/or project management role, preferably within a tech, HR, or service-focused industry, with exposure and experience in program or project management. - Technical Skills: Proficiency with customer support platforms such as Zendesk and CRM systems; business writing; familiarity with Asana or similar project management tools is a plus. - Communication Skills: Exceptional written and verbal communication skills, with the ability to simplify complex issues and provide clear, easy-to-understand solutions. - Education: Bachelor’s degree in Business Administration, Communication, or related field preferred. - Customer Service: Strong background in customer service or partner support, with a proven track record of improving customer or partner satisfaction, enablement or revenue at scale. - Analytical Skills: Ability to analyze feedback and performance data to identify trends and recommend improvements. The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $119,000.00 per year. #LI-Hybrid #LI-JM1 Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. Diversity At JustworksJustworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report

• Coach, hire, mentor, motivate and lead a team of Account Development Executives • Help develop and train the future leaders and top performers of the company • Manage day-to-day performance of all sales team members and deliver reviews • Embody company culture and maintain high sales employee engagement • Work cross-functionally with Lifecycle Marketing, Revenue Effectiveness, CSO, and other departments to shape customer outreach strategies • Track team metrics and report data and forecasts to leadership on a regular basis • Ensure correct usage of CRM and other sales applications • Maintain and grow a standard of excellence • Work with internal teams to improve processes, positioning, and strategies with an eye toward improving ability to upsell/cross sell • Lead and schedule weekly team meetings with sales team and leadership • Meet predetermined team goals through the activities of direct reports • Collaborate across teams to support upselling and cross-selling customers

• Coach, hire, mentor, motivate and lead a team of Account Development Executives • Help develop and train the future leaders and top performers of the company • Manage day-to-day performance of all sales team members and deliver reviews • Embody company culture and maintain high sales employee engagement • Work cross-functionally with Lifecycle Marketing, Revenue Effectiveness, CSO, and other departments to shape customer outreach strategies • Track team metrics and report data and forecasts to leadership on a regular basis • Ensure correct usage of CRM and other sales applications • Maintain and grow a standard of excellence • Work with internal teams to improve processes, positioning, and strategies with an eye toward improving ability to upsell/cross sell • Lead and schedule weekly team meetings with sales team and leadership • Meet predetermined team goals through the activities of direct reports • Collaborate across teams to support upselling and cross-selling customers

• Serve as the Workday functional lead for Reporting, People Analytics • Partner with HR, Finance, and senior leadership to understand reporting needs • Build and maintain our suite of core recurring reports • Design and manage Workday dashboards and scorecards • Own our data transformation layer • Establish and maintain a data quality monitoring process • Manage a structured intake process for ad hoc reporting requests • Partner with the Integrations Architect at the design stage of every new integration • Manage bi-annual Workday releases • Develop and maintain documentation for all reports, dashboards, and data definitions

Talent Acquisition Partner Location: New York, New York Hybrid Job Description: Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are As a Recruiter, you are an integral part of Justworks’ long-term growth and success. You own the full cycle of recruiting from sourcing to hiring, inclusive of learning the ins and outs of the organization. You have a solid understanding of industry best practices but also seek to innovate and experiment with your approach. You will create custom outreach and meaningful candidate engagement while partnering with our hiring managers. You will demonstrate building solid pipelines of candidates and closing candidates to meet company goals while maintaining the high standards and value-driven culture we've built to date. Candidates who have worked with you know that you are friendly, and responsive and respect your iron-clad integrity. Your Success Profile What You Will Work On Recruiting Life Cycle - Own full life cycle recruiting inclusive of diversity, equity, inclusion, and belonging (DEIB) at each stage - Own and drive the negotiation and offer process effectively and in a timely manner - Identify/clarify hiring needs and core competencies, use historical hiring data, and external market insights to build a data-driven Recruiting strategy - Proactively source and screen to build a robust talent pipeline - Use your subject matter expertise to offer out of the box solutions to talent strategies - Build/maintain, execute, and own social media strategy includes, but not limited to promoting open roles, highlight teams, products, etc. inclusive of a DEIB lens, in partnership with your Hiring Leader(s) - Develop robust internal/external partnerships, industry related groups - Keep up to date with new recruiting methods, industry, and market trends; assist in developing a consistent and sustainable recruiting strategy inclusive of a DEIB lens Relationship Management - Build strong partnerships with Business Leaders and People Business Partners to understand business priorities and anticipate hiring challenges/needs - Host quarterly pulse check ins to ensure quality delivery and progress of Recruiting strategies and initiatives - Act as a thought partner to Business and Hiring Leaders, drive accountability pertaining to talent attraction/hiring - Demonstrate a working knowledge of the business by connecting dots for translating business needs into executable action plans - Work cross-functionally and develop strong relationships with hiring managers through strategy meetings, status updates, and constant communication - Other duties as needed based on department and/or organizational needs - Drive and maintain a high standard of candidate experience through effective communication and consistent follow-through, in-depth screens to assess potential candidates and candidate advocacy - Collaborate with program partners and assist with Recruiting-driven events, conferences, etc. Data & Insights - Use data and insights to develop innovative, creative recruiting/sourcing strategies and proactively build a robust pipeline of candidates for critical and repeat roles to align with short term and long-term business goals - Help to maintain our applicant tracking system with a strong emphasis on data integrity to meet compliance policies Project Management - Participate in or lead project teams involved in talent attraction/hiring, recruiting strategy, process improvement, content, training, TA culture, and more! How You Will Do Your Work As a Recruiter, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies: - Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding. - Solution-oriented - identifies the root cause and shares the right or a better, way of doing things. - Good judgment - the exercise of critical thinking, analyzing, and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks, developing mitigation strategies, and taking ownership of the outcome. - Decision quality - makes good and timely decisions that keep the organization moving forward, relying on a mixture of analysis, wisdom, experience, and judgment. - Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: - Camaraderie – Day-to-day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. - Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. - Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. - Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. - Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications - Minimum 4+ years’ experience working in a high-volume recruiting environment - preferably Go to Market roles; in-house and/or agency preferred - Demonstrated ability to understand business needs and tailor support across multiple hiring managers - Proven ability to negotiate, sell and close candidates - Excellent research/sourcing skills including x-ray and Boolean source strings - Outstanding verbal and written communication skills and natural ability to establish trust and credibility - Results-driven and metrics-oriented - Resourceful and able to proactively anticipate needs and provide solutions - Self-starter, comfortable with a rapidly changing office environment - Interested in entrepreneurial environments and want to help build something meaningful The base wage range for this position based in our New York City office is targeted at $110,000 - $135,000 per year. Final offers may vary from those listed. #LI-Hybrid #LI-KO1 Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

• Support cross functional projects across all Workday functional areas (Core HCM, Benefits, Advanced Comp, Talent & Performance) • Assist in the review, testing and implementation of system upgrades or enhancements • Capture business process requirements, and translate these requirements into effective technical solutions • Identify and resolve unexpected process flaws or issues, offering recommendations for improvements and alternative approaches to meet requirements • Drive innovation by suggesting process and customer service improvements, policy changes, and creative solutions while adhering to established policies • Leverage technology and automation tools to streamline workflows and enhance overall operational efficiency • Partner with key stakeholders across the business to gather requirements, test, and implement changes for small to medium projects • Ensure data integrity and compliance by developing and managing audits that review and maintain data consistency between systems • Train team members and system users on existing and new processes/functionality • Communicate and train end-users and People Team stakeholders on new or enhanced system functionality or enhancements • Help evaluate new technologies, application solutions, techniques and related products and tools • Maintain awareness of current trends in HRIS with a focus on delivery, support and applying key technologies • Ensuring data quality through custom or standard audit reports • Other duties as needed based on department and/or organizational needs

• Manage and develop a regional payroll team • Oversee end-to-end payroll processes in all active APAC countries • Design and implement localized workflows • Provide internal payroll expertise and strategic guidance • Ensure accurate quarterly and year-end processing • Stay current on evolving payroll-related laws and regulations • Act as a key stakeholder and subject matter expert • Support internal control and compliance efforts • Perform other related duties as assigned