Joom

• Develop and maintain strong client relationships, ensuring alignment with customer needs • Provide fast & full answers to clients’ questions and support for their problems • Keep customers informed on new features and best practices to enhance usage • Monitor customer engagement and satisfaction to identify upsell and renewal opportunities • Lead renewal processes and identify growth opportunities within customer accounts • Ensure high retention rate by providing excellent customer success service & support

• Identify and acquire high-potential European merchants to expand Joom Marketplace assortment, with a focus on sellers who can generate gross profit • Own the full merchant acquisition funnel: prioritize markets/segments, build sourcing channels, and systematically expand a network of e-commerce contacts • Run discovery and communication with prospects and new merchants: uncover needs, pitch Joom value, and handle objections • Lead negotiations and close deals to build profitable, long-term partnerships • Incubate new merchants from onboarding to first results: guide through key steps (listing, commercial terms, logistics/warehouses, documentation) and drive them to first sales • Collect merchant feedback and translate it into actionable input for internal teams (what blocks launch/sales, what improvements are needed) • Track merchant/category performance and run optimization initiatives based on data

Role Description Now we are looking for a Business Development Manager (EU) who will drive the growth of our merchant base and build strong, long-lasting partnerships across the European market. - Identify and acquire high-potential European merchants to expand Joom Marketplace assortment, with a focus on sellers who can generate gross profit. - Own the full merchant acquisition funnel: prioritize markets/segments, build sourcing channels, and systematically expand a network of e-commerce contacts. - Run discovery and communication with prospects and new merchants: uncover needs, pitch Joom value, and handle objections. - Lead negotiations and close deals to build profitable, long-term partnerships. - Incubate new merchants from onboarding to first results: guide through key steps (listing, commercial terms, logistics/warehouses, documentation) and drive them to first sales. - Collect merchant feedback and translate it into actionable input for internal teams (what blocks launch/sales, what improvements are needed). - Track merchant/category performance and run optimization initiatives based on data. Qualifications - Experience in Key Account Management / Account Management / Business Development / Seller incubation in e-commerce, marketplaces, or retail. - Strong understanding of the European e-commerce landscape and merchant needs; existing merchant network/contacts in Europe are a major plus. - Proven ability to run negotiations, influence stakeholders, and close deals. - Hands-on, structured approach to onboarding/incubation and driving merchants to measurable outcomes (first sales / first traction). - Strong analytical skills: ability to interpret performance metrics and make data-driven decisions. - Fluent English is required (German/French/Polish is a plus). - Nice to have: fashion/retail background (e.g., sneakers, apparel); experience with Cainiao, Vignette, Luchan, or EU local warehouses; China-to-Europe e-commerce exposure (including Chinese candidates based in Europe). Requirements - Compensation package: base salary and performance-based bonuses. - Remote work. Location: ideally remote in Europe; relocation to Lisbon is possible but not required. - AI-first approach: licenses and access to a wide range of AI tools. - Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia, and China, with opportunities for promotions, professional training, and English courses. - Community & Engagement: annual team-building activities, knowledge-sharing workshops, and a strong sense of teamwork.

• Develop and maintain strong client relationships, ensuring alignment with customer needs • Provide fast & full answers to clients’ questions and support for their problems • Keep customers informed on new features and best practices to enhance usage • Monitor customer engagement and satisfaction to identify upsell and renewal opportunities • Lead renewal processes and identify growth opportunities within customer accounts • Ensure high retention rate by providing excellent customer success service & support

Role Description We are looking for a proactive, customer-focused Customer Success Specialist to foster strong client relationships, enhance user satisfaction, and support seamless product adoption and retention. - Develop and maintain strong client relationships, ensuring alignment with customer needs - Provide fast & full answers to clients’ questions and support for their problems - Keep customers informed on new features and best practices to enhance usage - Monitor customer engagement and satisfaction to identify upsell and renewal opportunities - Lead renewal processes and identify growth opportunities within customer accounts - Ensure high retention rate by providing excellent customer success service & support Qualifications - 1+ years of experience in customer success management - Fluency in Portuguese - Advanced communication skills with the ability to handle difficult client conversations, build client trust, and understand client perspectives - Ability to collect, structure, and filter clients’ feedback, and transfer this to the stakeholders as marketing manager, product manager, and other internal teams - Hands-on experience with customer retention and nurturing relationships with small and medium businesses - Strong analytical skills and data-driven approach - Practical use experience of AI tools and quick software learning ability - Experience working based on KPIs (SLA, CSAT, Retention, Churn, Refunds) and results-oriented execution Requirements - Good English proficiency (preferred) - Experience working in a similar Brazilian e-commerce and/or analytical tools company (preferred) Benefits - Compensation package: base salary and bonuses - PJ employment with a possibility to move to CLT employment later - 100% paid sick leave - Collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions

Role Description We are looking for a Technical Recruiter (contractor) to join us on a 3-month, fully remote contract to strengthen hiring across our engineering teams, with a primary focus on backend/frontend and Data/ML & analytics roles. - Own the full-cycle recruitment process — from intake with hiring managers to candidate offer - Proactively source and engage candidates through direct search - Conduct initial screenings and assess technical and motivational fit - Guide candidates through all interview stages, coordinate interviews, and consolidate feedback - Maintain a healthy pipeline and report on key metrics - Ensure a positive candidate experience throughout the process Qualifications - 3+ years of experience in technical recruitment - Strong direct sourcing skills and experience engaging passive candidates - Solid understanding of the tech stack and the ability to speak the same language as engineers - Experience with an ATS and a systematic approach to pipeline management - Self-driven and ready to deliver results from the first weeks — the contract format implies fast onboarding Requirements - Remote work - Fixed salary + bonus

JoomPro is the first and only end-to-end cross-border B2B marketplace. It serves small, medium, and large businesses, handling orders of any size from start to finish. Today, JoomPro operates in Brazil and Mexico, with plans to expand into other markets. JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a global cross-border marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products. Now we are looking for a high-energy, results-driven Business Development Representative (BDR) to join our team. In this role, you will be the first point of outbound contact for potential partners, specifically targeting entrepreneurs and e-commerce sellers within the Brazilian market. Responsibilities - Execute cold calling and multi-channel outreach campaigns to engage potential clients (entrepreneurs and e-commerce sellers) using provided lead lists, timely respond to the customers’ questions - Conduct initial discovery calls to qualify leads, identify pain points, and assess fit for our solutions - Do the research and "mapping" to identify key decision-makers and contact details when information is not already available - Confidently navigate objections and turn skeptical prospects into interested leads through active listening and smart positioning

• Execute cold calling and multi-channel outreach campaigns to engage potential clients • Conduct initial discovery calls to qualify leads • Identify pain points and assess fit for our solutions • Do the research and "mapping" to identify key decision-makers • Confidently navigate objections and turn skeptical prospects into interested leads