Joko

• Be a real partner to managers, helping them lead and grow their teams within Joko's frameworks. • Be the guardian of fairness, holding the line on rules and knowing when to adjust or deny exceptions. • Handle sensitive employee situations and investigations with judgment and care. • Lead the key moments of the employee journey, improving onboarding and performance processes. • Build a great Day 1 experience for new joiners. • Earn trust while knowing where to draw the line in employee discussions. • Keep aligned with labor law and ensure People decisions are fact-based.

Role Description As a B2B Marketing Intern, your mission is to help the team position Joko as the top marketing partner for retailers. You’ll report to Héléna, our B2B Marketing Manager, and work closely with the rest of B2B Marketing, Sales, and Account Management. Concretely: - Turn Joko’s data into market intelligence the industry wants to read. - Support Joko’s PR presence across B2C, B2B, and Corporate. - Equip Sales and Account Management with content that closes deals. - Help run the B2B events calendar. - Fuel our B2B content engine. Qualifications - You’re in a top business or communication school, ideally with a focus on marketing, brand, or management. - You’re looking for a 6-month internship and you already have at least one relevant experience in marketing, brand, comms, or consulting. - You’re comfortable spending a morning in a spreadsheet, pulling a story out of a dataset, and turning it into a clean deck by the afternoon. - You can write a crisp LinkedIn post, a tight newsletter intro, and a punchy one-pager without needing three rounds of edits. - You spot what needs to be done and move on it without being told. - You genuinely want to understand how brands sell to other brands, and what makes a partner marketing story land. - You use AI tools daily to work faster and better. - You’re humble, collaborative, and easy to work with across Marketing, Sales, and AM. - Native-level in French and comfortable in English (written and spoken). Requirements - Paris-based role. Being in-office is not a requirement — the intern can work remotely from home. Benefits - Flexible remote: Work from our office or from home with no constraints if you live in Paris. - Work from anywhere: Work from most countries in the world for up to 3 months per year. - Top-market compensation. - Equity for everyone with the chance to own a piece of what you build. - Half-day each week dedicated to leveling up with AI. - Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings. - Contribution to your ClassPass subscription. - 8-week leave paid 100% for the second parent. - …and much more, check the full list here!

• Guide new users to their first Joko “wow” moment: The first days shape everything that follows. You’ll design the onboarding journey: messaging, timing, and triggers so every new user feels understood and reaches activation quickly. At our scale, getting those first touches right compounds into millions of engaged users. • Turn engaged users into power users, and power users into advocates: You’ll build retention and referral programs that deepen usage among our best users, drive word of mouth, and lift long-term retention. • Maximize LTV across the full lifecycle: You’ll design cross-channel journeys that deliver the right benefit to the right user at the right moment. You’ll partner closely with Data to turn behavioral signals into segmentation and triggers, and with Product to keep lifecycle nudges tightly aligned with the in-app experience. • Raise the bar on experimentation: You’ll run a continuous A/B testing program (hypotheses, tests, learnings, iterations) to improve existing flows and challenge our current lifecycle map. Every decision should be grounded in evidence, not intuition. • Take CRM to the next level with AI: You’ll use AI to automate the operational grind (segmentation, copy iteration, QA, reporting) and unlock what we couldn’t run manually: sharper personalization, faster experimentation cycles, and richer lifecycle logic. You’ll decide where AI genuinely moves the needle (and where it doesn’t), then ship production solutions. • Drive growth across the company: You’ll work hand-in-hand with Product, Data, User Acquisition, and Brand so CRM compounds alongside everything else we’re building.

• Develop and implement Joko's B2B Marketing Growth engine to position Joko as a leading player in the retail ecosystem and attract and retain the biggest merchants on our platform in France and the US, leveraging AI, innovative ideas, and new technologies to scale impact. • Collaborate closely with Sales and Account Management teams to ensure seamless alignment and communication across all marketing initiatives. • Build and deliver impactful marketing assets and account-based marketing tactics that convert, from pitch decks and case studies to market studies, newsletters, and website management. • Elevate Joko’s presence in the market through event strategy by creating and executing owned events, as well as managing participation in third-party events such as 1to1 Monaco, Biarritz and international events. • Lead and grow a high-performing team: manage, mentor, and support current and future B2B marketing teammates. • Track and analyze key B2B marketing KPIs, using insights to continuously drive lead generation and deal acceleration.

• Own US CRM content end-to-end: You will write, produce, and ship localized email, push, and in-app content across the full customer journey (transactional, lifecycle, and promotional). You will work hand-in-hand with the global CRM team so every US-bound message feels native, culturally on point, and sent at the right moment. You will lean on AI tools to scale production without losing sharpness or brand voice. • Ship the full asset, not just the copy: You will design and adapt email visuals to match the content you create. This is not a copy-only role; you own the email end-to-end, from message to template. • Drive segmentation and targeting for US users: You will define behavioral and transactional segmentation strategies so the right users hear from us at the right time. You will partner with the central Content Factory and Ops teams to test, iterate, and improve performance. • Localize the US campaign calendar and merchandising: You will work with the Campaign & Merchandising team to adapt our campaign roadmap to the US retail calendar (Memorial Day, Back to School, Black Friday, and other key moments). You will tailor product highlights and merchandising logic to US shopping habits, so what we show feels native, not translated. • Be the voice of the US consumer inside Joko: You will bring sharp, opinionated insight on American shopping behavior and cultural nuance back to the Marketing team, informing not just your own work, but how the whole team thinks about the market as we scale internationally.

• Own the development and continuous improvement of Joko AI • Own the architecture of our agentic system • Design and run robust evaluation frameworks • Expand the set of tools and capabilities for Joko AI • Tackle challenges of data ingestion at scale • Leverage data to understand user preferences and enhance personalization • Prototype and iterate on new challenges and features • Stay on top of the latest models and frameworks • Fine-tune models for quality and efficiency • Collaborate closely with the Product team to define UX and implement improvements

• Define and execute a product strategy to drive acquisition, activation, retention, revenue, and referral. • Own the user onboarding journey — from app download to completed setup. • Run a high cadence of A/B tests to improve conversion and engagement. • Drive the referral program and lead initiatives to reduce churn. • Work hand-in-hand with Marketing, the Business Line PMs, the Joko AI tribe, the Data team, and a dedicated Product Designer.

• Define the product vision for your assigned domain and create a detailed roadmap based on input from internal teams and external users. Prioritize developments based on business needs and impact. • Own the full lifecycle of features from discovery to launch, including writing specifications, collaborating with design and engineering teams, testing, and monitoring success post-launch. • Stay on top of product trends, competitor insights, and user feedback to continuously improve your domain and drive innovation. • Keep all stakeholders informed about the roadmap, progress, and upcoming releases. Act as the go-to expert for your domain.

• Build a world-class CRM architecture: You will take ownership of HubSpot and turn the first implementation into a scalable, multi-country CRM. You will design the data model, pipeline structure, and automations that match how the B2B team actually sells and renews, and make HubSpot the single source of truth for everything B2B: clean, reliable, and trusted. • Own analytics and scoring across the B2B funnel: You will build the analytics layer (in collaboration with the Data team) that gives the B2B team and leadership real-time visibility on pipeline, conversion, retention, and account health. You will design and operate client scoring models (lead scoring, account prioritization, churn risk, expansion potential) and turn raw activity data into actionable insights that surface the right opportunities and flag the right risks. • Streamline and scale B2B processes: You will audit the B2B funnel end to end (prospection, qualification, closing, onboarding, account management, renewal, expansion) and make every step simple, fast, and efficient. You will define clear handoffs, SLAs, and ownership across Sales and Account Managers, embed automation and AI wherever they create leverage, and remove what slows the team down. • Be the strategic partner of the B2B team: You will work hand in hand with the BU owners to identify bottlenecks, prioritize initiatives, and unlock the next level of performance. You will turn ambiguous questions (conversion drops, account prioritization, sales-cycle bottlenecks) into structured, data-backed analyses and clear recommendations, and lay the groundwork to scale RevOps as a function over the next 12 to 24 months.

• Translate product visions or operational needs into robust software architectures and implement them across the stack to ensure an exceptional user experience. • Dive into challenging technical problems, often involving new and undefined areas, using innovative approaches to develop practical solutions. • Take projects from development to deployment, collaborating with Product and Data teams to monitor their impact. • Set technical direction, own architecture decisions on complex systems, mentor engineers across the team, and drive the hardest technical discussions to a resolution. • Work closely with the Product and Operations teams to align technical projects with company goals. • Continuously evaluate and improve team processes and tools to ensure maximum efficiency and effectiveness.