• Drive the success of our customers. • Provide deep product expertise, training, and consultative support across our customer base and Success Team. • Partner closely with the Customer Success Managers to help customers maximize value from our platform through structured programs, targeted training, and hands-on application guidance. • Provide product and application expertise to customers through the Orange Buck program, delivering structured guidance and best-practice recommendations. • Participate in customer health checks, supporting Customer Success Managers when advanced or detailed application knowledge is needed. • Assist customers with complex product-related questions to help drive adoption, efficiency, and long-term success.

Role Description As a Research Advisor, you will support Asociación Kallpa’s research on the socioeconomic inclusion of young people with disabilities in Peru. Working remotely with the Kallpa team, you will help refine the research approach, improve data collection tools, support data organization and analysis, and strengthen the final report so findings can inform inclusive programming and decision-making. As an e-volunteer, you will support the organization through the following activities: - Review the research project and recommend improvements to the methodology, scope, and alignment with project objectives. - Refine data collection tools, such as surveys, interviews, or focus group guides, to ensure they are clear, inclusive, and accessible. - Guide the Kallpa team on ethical, consistent, and inclusive use of research instruments. - Support a simple database or data organization framework for managing and analyzing findings. - Advise on interpreting results and identifying key insights related to disability inclusion and youth employment. - Review the draft report and provide feedback to strengthen clarity, recommendations, and practical use. Qualifications - Bachelor’s degree in social sciences, anthropology, sociology, international development, disability studies, public policy, or a related field. - Advanced Spanish skills, including the ability to review technical documents and provide written feedback. Requirements - Experience with social research, ideally related to disability inclusion, youth employment, socioeconomic inclusion, gender equality, or community development. - Experience with research methods, data collection tools, data analysis, database development, or results reporting. - Ability to provide constructive remote guidance and collaborate across cultures and time zones. Benefits - Make a global impact right from your home. - Collaborate with diverse partners and local volunteers. - Contribute to meaningful projects and enhance your professional skills. - Maintain a flexible schedule. - Basic home office equipment, a reliable internet connection, and moderate computer skills are required. - Demonstrate flexibility and patience when volunteering with partners in remote areas.

• Guide clients through their protection journey, from initial inquiry to completion • Ensure clients receive expert advice on income protection, mortgage protection, and other essential coverage • Leverage our client's innovative technology to work efficiently while maintaining the personal touch for lasting client relationships

• Review medical records across an array of outpatient specialties to ensure that the correct diagnosis and procedure codes were assigned • Develop positive, meaningful client relationships • Partner with clients to establish and maintain medical coding accuracy thresholds • Prepare executive presentations and reports for colleagues and clients • Develop and enhance internal and client-facing analytics and reporting • Collaborate closely with engineering and product teams to translate coding insights into product improvements • Track, aggregate and summarize the changing coding and billing rules for the engineering and client success teams