• Be the first point of contact and reach out to customers when a tracker triggers an alarm, always acting with calmness, empathy, and clarity. • Handle inquiries via phone, chat, or email, providing practical, customer-focused solutions. • Accurately record and document each interaction, ensuring information is complete for the next agent.

Skylight is a technology startup based out of Los Angeles and San Francisco. Our mission is to connect loved ones by creating the world’s simplest products and services that improve family life. We make consumer products, like Skylight Frame and Skylight Calendar, that are loved by millions of people across the globe. Our founders are former venture capitalists and serial entrepreneurs, who have scaled this business to $180M+ in annual revenue while being completely bootstrapped and profitable. We think often about the thousands of smiles we are able to put on our customers’ faces each day, and it fills our hearts with purpose. That’s why we have been working hard to expand our team and invent, so that we can continue to bring the magic of Skylight to millions of loved ones throughout the world. We’re looking for a creative and detail-oriented CRM Associate to help bring our lifecycle marketing programs to life across Email, SMS, Referral, in-app messaging, and other CRM channels. In this role, you’ll play a key part in shaping how we communicate with our customers, from brainstorming campaign ideas to ensuring every message is delivered seamlessly and performs at a high level. You’ll support the planning and execution of weekly campaigns, including briefing creative, building and scheduling emails and SMS, launching surveys, supporting DTC promotions, and contributing to ongoing testing and optimization efforts. This role is ideal for someone who enjoys both strategy and execution, someone who can think creatively about customer engagement while also managing the details that ensure campaigns run smoothly. Working cross-functionally with marketing, creative, and product teams, you’ll help build thoughtful customer journeys that deliver the right message at the right time. You’ll also help ensure our campaigns follow industry best practices and meet all relevant regulatory and marketing standards. Above all, you’ll help create meaningful customer experiences that drive engagement, retention, and growth. Key Responsibilities: - Maintain a monthly CRM calendar based on seasonality, promotions, launches, etc.   - Build, deploy, and optimize Email and SMS campaigns within our marketing platforms - Support automated lifecycle flows including welcome, cart and browse abandonment, refer-a-friend communications, and more  - Segment audiences based on behavior, purchase history, and engagement data to drive personalization - Conduct A/B testing on subject lines, creative, timing, and messaging to improve performance - Monitor KPIs including open rate, CTR, CVR, and revenue attribution - Partner with Creative, Brand, and Product teams to align campaign messaging with site experience and product or feature launches - Maintain CRM database hygiene and ensure compliance with data privacy regulations - Prepare weekly and monthly performance reports with actionable insights

Virtual Client Representative About the Role: Nuvant is hiring Virtual Client Representatives to help prospective clients explore financial solutions that align with their personal or business goals. In this role, you’ll serve as a key first point of contact to introduce our services and guiding clients toward the next step. Core Responsibilities - Initiate outbound calls, emails, and messages to potential clients - Respond promptly to inbound inquiries and guide clients through initial questions - Engage in conversations to uncover client needs and goals - Clearly explain service offerings and recommend next steps - Schedule follow-up calls or connect clients with the right team members - Log interactions and maintain accurate notes in our CRM Qualifications - High school diploma or college degree preferred - Confident, friendly communicator who thrives in a client-facing environment - Organized and comfortable working in a work from home setting - A people-first approach with strong listening and follow-up skills - Previous experience in sales, appointment setting, or client-facing role a plus What We Offer - Competitive base salary plus performance-based bonuses and incentives. - Access to comprehensive benefits package including medical, dental, vision, 401k, and paid time off. - Flexibility with structured support - Opportunities for advancement with a growing company - A team culture that values professionalism and performance

Remote Account Associate About the Role: Nuvant is seeking Account Associates to join our growing team. In this role, you’ll be the first point of contact for individuals and small businesses exploring financial solutions. You’ll work closely with prospective clients to understand their goals, answer questions, and match them with the right services. If you enjoy building relationships, providing value, and helping people make informed decisions, this is an excellent opportunity to grow your career. Core Responsibilities - Initiate conversations with potential clients and respond to inbound inquiries - Understand each client’s unique goals, challenges, and decision-making process - Recommend tailored financial solutions based on client input and available data - Guide clients through onboarding, product selection, and service implementation - Maintain regular contact with clients to support retention and satisfaction - Communicate insights and client feedback to internal teams to help improve offerings Qualifications - High school diploma or college degree preferred - Excellent communication and interpersonal skills - Strong organizational and time management abilities in a remote environment - Proactive, self-motivated, and comfortable working independently - Experience in client service, account management, or sales is a plus but not required What We Offer - Competitive base salary plus performance-based bonuses and incentives. - Access to comprehensive benefits package including medical, dental, vision, 401k, and paid time off. - A fully remote role with flexible scheduling - Supportive team environment with ongoing training and mentorship - Clear pathways for advancement within the company