iSeatz

• Lead and mentor global Quality Assurance team members, fostering a culture of excellence and accountability. • Develop and implement comprehensive testing strategies, including functional, integration, stress, performance, accessibility, and compatibility testing of APIs, web, and mobile applications. • Direct backend automation efforts, ensuring comprehensive API and integration coverage using Playwright and integrating with CI/CD pipelines. • Oversee mobile automation testing for both iOS and Android platforms using tools such as XCUITest and Espresso, ensuring consistency, reliability, and device compatibility. • Collaborate effectively with Product, Project Management, Development, and Customer stakeholders in a fast-paced Agile environment. • Manage and support various test environments to ensure proper configuration and availability. • Define QA KPIs, team vision, goals, and strategy while building an automation-first mindset. • Recommend, implement, and maintain infrastructure tools and non-production environments to support uninterrupted QA testing. • Actively participate in employee engagement, performance management, and organizational initiatives. • Champion an automation-first approach by leading backend, web, and mobile test automation efforts, ensuring maintainable suites integrated with CI/CD pipelines (e.g., Playwright, Selenium, XCUITest, Jenkins).

• Serve as a trusted analytics partner to client leaders, building the relationships and business context required to enable faster, better-informed decisions • Proactively identify trends, risks, and opportunities across performance, customer behavior, conversion, and competitive dynamics • Actively build and expand relationships with client stakeholders and analysts to enable deeper collaboration and more strategic insight delivery • Synthesize complex analyses into clear, compelling written and verbal narratives tailored to executive and non-technical audiences • Lead presentations of insights and recommendations in client meetings, QBRs, and internal forums • Translate client questions and business needs into analytical approaches, hypotheses, and prioritized workstreams • Partner with Product, Engineering, and Data Solutions teams to inform and contribute to requirements and prioritization for data platforms, dashboards, and analytics capabilities • Apply a product ownership–style mindset to analytics by developing a deep understanding of the client platform, user behavior, and business domain • Reinforce shared KPI definitions and analytical methodology to support a consistent source of truth across reporting and insights • Contribute to documentation, onboarding, and enablement efforts that help clients and internal teams effectively adopt and use iSeatz data products.

• Build and Scale High-Performing Teams - Hire, mentor, and develop distributed engineering teams (full-time and contractor). • Own Delivery and Execution - Ensure high-quality product delivery by optimizing SDLC processes, meeting sprint commitments. • Provide Technical Stewardship - Guide architectural decisions across front-end and back-end systems. • Ensure Operational Excellence - Own production health, incident response, and observability improvements. • Drive Continuous Improvement - Implement process improvements across tooling and workflows. • Partner Cross-Functionally - Collaborate with Product, Design, and stakeholders to translate business goals into engineering requirements.

• Reports to the Design Architect and collaborates with cross-functional teams • Bridges the gap between design and technical implementation • Drives holistic front-end development across products • Ensures design intent is consistently realized