Internal Referrals

Role Description We are looking for a detail-oriented Sr. QA Associate, CRM to join our growing team. In this role, you will be responsible for ensuring the quality and reliability of our CRM platform, email campaigns, and ecommerce web application across multiple environments and devices. You will work closely with cross-functional teams including developers, product managers, and marketers to define test strategies, identify defects, and deliver high-quality digital experiences to our customers. The ideal candidate thrives in a fast-paced Agile environment, has a strong analytical mindset, and takes pride in shipping bug-free, well-tested products. The team consists of a diverse group of talented QA and Automation Engineers, who use modern testing tools, technologies, and techniques. We also strive to provide an environment that allows for personal and professional growth. This role will report to the QA Manager. The role will be based in Canada and offers a remote working environment. Responsibilities - Plan, develop, and execute comprehensive test strategies including functional, regression, integration, smoke, and exploratory testing across multiple environments (Staging, UAT, and Production) - Conduct end-to-end CRM and email campaign testing, covering template rendering, dynamic content, personalization, audience segmentation, and automated customer journey workflows - Perform cross-browser and cross-platform testing across Android, iOS, and Web to ensure product readiness for production releases - Validate Multi-Language email translations to support our international sites - Validate email rendering across major clients and devices, ensuring links, CTAs, tracking parameters, and unsubscribe mechanisms function as intended - Verify data integrity between CRM platforms and campaign tools, including trigger logic, drip sequences, and list management rules - Create and maintain test cases and test plans, participate in bug triaging, priority assessment, and defect tracking to ensure timely resolution of issues - Work closely with developers, product managers, and designers to uphold QA best practices and standards - Actively participate in Scrum ceremonies including daily stand-ups, retrospectives, and lessons learned sessions - Partner with the Test Automation team to identify, prioritize, and review test cases for automation and analyze results Qualifications - Bachelor’s degree or college diploma in Computer Science (or a similar program), or equivalent knowledge and experience - Minimum 1+ years in testing ecommerce applications or CRM experience - Working experience using defect tracking systems (JIRA) - Proficiency in English is required - Excellent communication skills, including the ability to write detailed bug reports and explain technical problems with ease - Excellent analytical, debugging, and problem-solving skills - Work Ethic: Highly self-motivated, adaptable to learning new technologies, and a good sense of urgency - Proven ability to collaborate with multiple teams, as well as work independently as a self-starter - Rigorous in following processes, documenting your work, and maintaining great attention to detail with a passion for shipping high-quality software Preferred Qualifications - Knowledge of ecommerce-based applications and email testing - Fluency (the ability to speak, read, and write) in Spanish or French Benefits - Annual Bonus Program - Healthcare: 100% premiums covered for extended medical, dental, and vision paid by the company for employees (50% for dependents) - Group & dependent life, AD&D, and long term disability coverage - Company-matched RRSP contributions up to 4% - Employee Assistance Program (EAP) for mental health and wellness support - Free access for you and your family to our digital wellness platform - Wellness Coach - FTO (Flex Time Off) in addition to our Week of Zen - the time between Christmas and New Year’s to relax and recuperate - Fully Paid Parental Leave - 16 weeks for birthing and non-birthing parents - Family forming and fertility support & services through Maven - Annual Zenni Gift Card - to use towards our products! Compensation In addition to other forms of compensation like perks and benefits, the estimated range for this role is CAD 75,000 - 83,000. The final offer will be determined based on permissible, non-discriminatory factors such as skill set, experience, geographical location, market conditions, and other organizational needs. The Company reserves the right to change, modify, or revisit the salary range for various reasons including business needs.

Role Description As the Marketing Coordinator, CRM & Loyalty you will be the operational backbone of our lifecycle programs, owning the end-to-end execution of high-impact campaigns across email and SMS. You will partner closely with Lifecycle Managers and cross-functional teams to build, QA, and deploy personalized experiences that drive customer activation and long-term loyalty for our eyewear brand. This role requires a blend of creative precision and technical execution, ensuring that every message, from prescription reminders to style launches, is flawless, on-brand, and highly targeted. We are looking for a proactive problem-solver who thrives on organizational excellence and is excited to optimize our CRM architecture in a fast-paced environment. This role sits on the Lifecycle Team and reports to the Director of CRM & Loyalty Programs. Please note there is a preference for candidates located in the Los Angeles Area. Responsibilities - Campaign Execution: Own the full production lifecycle for all CRM initiatives within Bloomreach, including asset management, HTML coding/adjustments, and final deployment. - Workflow Management: Act as the primary keeper of the CRM calendar, using Jira and ClickUp to coordinate timelines, communicate dependencies, and flag risks to stakeholders. - Cross-Functional Partnership: Collaborate with Developers, Product, and Creative teams to gather requirements and ensure all technical components—like prescription data triggers—are functioning correctly. - Quality Assurance: Conduct rigorous pre-send QA (link checks, image rendering, and personalization logic) to ensure a seamless experience across all devices and email clients. - Testing & Optimization: Set up and monitor A/B tests for subject lines, creative variations, and send times, maintaining a centralized "learning hub" to track and share results. Qualifications - 2–4 years of hands-on experience in CRM, lifecycle marketing, or marketing operations within a B2C e-commerce environment. - Proven experience building and launching multi-channel campaigns (email and SMS) within an enterprise-level platform like Bloomreach. - Proficiency in using project management tools (Jira and ClickUp) to manage complex tasks and cross-functional documentation. - Solid understanding of HTML/CSS for responsive email development and troubleshooting. - Demonstrated ability to manage audience segmentation, suppression lists, and personalization tokens for targeted messaging. - Strong attention to detail and a "high bar" for executional quality to ensure error-free campaign delivery. - Clear, proactive communication style with experience providing regular status updates to diverse stakeholders. - Analytical mindset with the ability to interpret campaign data and build actionable performance reports. - Comfort learning and adapting to new marketing technologies and internal proprietary tools. - Ability to work effectively under pressure, managing multiple deadlines and projects simultaneously. Preferred Qualifications - Advanced Platform Skills: Experience with advanced Bloomreach features, such as Scenarios, Jinja/Liquid scripting, and webhooks for real-time personalization. - Eyewear/Retail Expertise: Previous experience in the optical industry or a technical retail environment with complex product catalogs. - Compliance Knowledge: Deep familiarity with deliverability best practices and global regulations, including CAN-SPAM, GDPR, and CCPA. - Validation Tools: Experience using Litmus or Email on Acid to ensure pixel-perfect rendering across varying device types. - Creative Tools: Basic proficiency in Adobe Photoshop or Illustrator for minor asset adjustments and image optimization. - Testing Frameworks: Experience supporting landing page execution or in-app content as part of a holistic lifecycle strategy. - Multilingual Communication: Full professional fluency in English and Spanish (written and verbal) to support localized campaign execution. Benefits - Annual Bonus Program - Healthcare: 100% premiums covered for medical, dental, and vision for employees (50% for dependents) - Basic Life and AD&D with option for additional voluntary coverage - Short and long term disability coverage - 401k with up to 4% match - EAP and Spring Health that gives you and dependents access to free therapy and coaching - Free access for you and your family to our digital wellness platform - Wellness Coach - Generous PTO in addition to our Week of Zen - the time between Christmas and New Year’s to relax and recuperate - Fully Paid Parental Leave - 16 weeks for birthing and non-birthing parents - Family forming & fertility support and services through Maven - Annual Zenni Gift Card - to use towards our products! Compensation In addition to other forms of compensation like perks and benefits, the estimated range for this role is $62,500 to $67,000; however candidates may be eligible for a higher range to align with local market conditions. The final offer will be determined based on permissible, non-discriminatory factors such as skill set, experience, geographical location, market conditions, and other organizational needs. The Company reserves the right to change, modify, or revisit the salary range for various reasons including business needs. Please Note While candidates in the Los Angeles area are preferred we can make remote accommodations. If you are located in one of the following states full time, we welcome you to apply: Arizona, California, Colorado, Florida, Illinois, Iowa, Kansas, Massachusetts, Minnesota, Missouri, Nevada, New Jersey, New York, Ohio, Oregon, Texas.

Role Description As an Instructional Designer at Zenni, you will play a vital role in supporting our award-winning Customer Service team. You are responsible for designing and delivering engaging, impactful learning experiences that enhance the skills of our frontline staff and support global training initiatives. The ideal candidate is a proactive, data-driven professional who excels at turning training needs analysis into learning experiences with measurable business impact. You will work closely with remote global teams to ensure our customer service standards remain world-class while staying ahead of industry trends. Responsibilities: - Content Creation: Design and develop comprehensive learning materials, including e-learning modules, simulations, facilitator guides, blended learning materials, assessments, and job aids. - Multimedia Production: Produce engaging assets such as graphics, videos, and interactive elements that align with company branding. - Collaboration: Partner with Subject Matter Experts (SMEs) and cross-functional teams to define learning objectives and translate them into actionable training outcomes. - Application-Based Learning: Create simulations and role-plays designed to measure an employee's ability to apply new skills in real-world scenarios. - Maintenance & Auditing: Regularly audit training content for accuracy and update existing programs to reflect current tools, workflows, and business standards. - Data Analysis: Track and analyze learner feedback and performance data to refine course design and improve knowledge retention. - Global Alignment: Ensure all materials support the goals of the global organization and drive measurable business impact. Qualifications - Experience: Minimum of 3 years of professional experience in Instructional Design. - Technical Proficiency: High level of expertise with course authoring tools (e.g., Articulate 360) and experience using Learning Management Systems (specifically TalentLMS). - ID Theory: Demonstrable knowledge of adult learning theories and instructional design frameworks (e.g., ADDIE, Bloom’s Taxonomy). - Analytical Skills: Proven ability to conduct training needs analysis and measure training success through data-driven insights. - Communication: Strong interpersonal and diplomatic communication skills, with the ability to present effectively to varied audiences. - Collaboration: Demonstrated ability to work effectively with remote, global teams. - Organization: Strong ability to prioritize tasks, manage timelines efficiently, and maintain high standards of accuracy and quality. Preferred Qualifications - Industry Background: Previous experience designing training for a Contact Center or Healthcare environment. - Multimedia Skills: Ability to perform basic audio, video, and image editing to enhance instructional materials. - Mindset: A passion for continuous learning and staying current with evolving trends in L&D and Customer Service. Benefits - Annual Bonus Program - HMO Coverage (Principal): HMO coverage for the employee - HMO Coverage (Dependents): Coverage for up to 2 dependents - Vacation Leave: 20 accrued leave credits per year - Sick Leave: 5 sick leave credits per year, non-carryover - Compensatory Time Off (CTO): Additional leave credits earned for work rendered outside regular hours or on holidays - 13th Month Pay: Equivalent to 1/12 of monthly gross salary multiplied by months worked