IGS Energy

• Lead OSM internal operations end-to-end, designing and continuously improving the core processes that enable a high-performing strategy function • Serve as a trusted operational partner to the full OSM leadership team, bringing structured thinking, recommendations, and clear tradeoffs to the decisions that shape how the function runs • Directly manage the OSM Operations Specialist — set clear goals, provide regular coaching and feedback, conduct performance reviews, and actively develop the team member’s capability and career • Support the broader OSM team in a consultative capacity, keeping team members aligned to standard practices, protocols, templates, and ways of working so the function operates with consistency and rigor • Own onboarding for new OSM team members, interns, and Rotation Analysts; build structured ramp plans that accelerate productivity from day one and create a consistent experience across the team • Drive team skill development by identifying capability gaps, curating learning paths, and partnering with leadership to build depth across the function • Build and maintain team staffing plans, aligning capacity to enterprise demand, surfacing risks early, and informing prioritization tradeoffs across the OSM portfolio • Own time tracking processes and reporting; ensure accurate allocation visibility that supports leadership decision-making on resourcing and investment • Manage internal Master Service Agreements (MSAs), and partner coordination across functions • Lead strategy data management — establish data standards, ensure integrity across the OSM toolchain, and translate data into insights that drive better portfolio decisions • Establish governance and reporting rhythms that keep the OSM team aligned, accountable, and visible to enterprise stakeholders • Identify, prioritize, and execute internal continuous improvement initiatives that scale OSM’s reach without scaling headcount • Maintain shared knowledge bases, templates, and documentation that codify how the OSM operates and onboard future team members faster • Collaborate across HR, Finance, IT, and other enterprise functions to align internal OSM operations with broader enterprise standards

• Create visually compelling and effective digital experiences across websites, landing pages, email campaigns, paid media, social media, and mobile platforms. • Serve as a champion of the IGS brand, ensuring consistency while helping evolve and strengthen brand expression over time. • Provide design guidance and expertise to project teams, serving as a trusted resource for visual communication and design best practices. • Partner with marketing and development teams to create, maintain, and optimize website and landing page experiences within CMS platforms. • Design and execute creative assets for end-to-end marketing campaigns that span multiple channels and formats. • Approach projects strategically by understanding business objectives, audience needs, and desired outcomes before developing creative solutions. • Manage projects independently from concept through final production, including planning, execution, revisions, and delivery. • Build strong working relationships across Marketing and the broader organization through curiosity, collaboration, and trust.

• Champion IGS culture and vision through strategic department initiatives and team development • Develop a team that supports diverse and competing priorities • Lead the team through performance management, coaching, and employee development in alignment with the Solutions Center Vision and company’s objectives and values • Build relationships within the team by providing coaching, motivation and development • Create an environment where team members proactively work to grow the IGS residential business through effective product education, selling and cross-selling • Demonstrate effective leadership by developing and documenting team member performance through side-by-side coaching, call reviews/calibrations, performance evaluations, and goal setting • Appropriately address and resolve employee issues by consulting with management and/or Human Resources as appropriate • Collaborate with internal business partners to identify trends, resolve operational issues, and align team expectations with business needs • Challenge and develop team through goal setting, coaching, and accountability conversations • Lead and support team through ongoing change by effectively communicating, understanding team’s needs, and driving positive conversations • Lead the talent acquisition process including training and onboarding

• Generate and qualify leads for residential solar through high-volume outbound prospecting, including phone calls, email outreach, and SMS communication • Engage with prospective customers to introduce residential solar solutions, assess initial interest, and determine qualification based on established criteria (homeownership, energy usage, and eligibility factors) • Schedule qualified appointments for Solar Account Managers, ensuring all required information is captured and accurately documented • Execute structured follow-up efforts to confirm appointments, improve show rates, and maintain consistent multi-touch engagement with prospective customers • Collaborate closely with Solar Account Managers to ensure high-quality appointment handoff and alignment on prospect expectations

• Deliver exceptional customer experiences by proactively building rapport driven by both business and personal needs • Speak to IGS sustainability initiatives and the value of green energy • Effectively educate on all IGS residential commodity and warranty markets along with associated products and services while driving sales and retention • Conduct proactive consultative analysis to identify and act upon opportunities to support various lines of business through up-sell and cross-sell conversations • Achieve all customer experience, retention, and sales standards set for the department • Offer customized solutions and product education to customers while following established departmental goals, policies, and procedures • Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries • Assist customers with setting up new service, processing payments, and arranging payment plans • Handle sensitive customer information • Provide follow up on customer inquiries to ensure resolution satisfies customer and meets internal expectations • Complete additional duties and responsibilities as assigned

• Deliver exceptional customer experiences through a natural conversation style • Educate on all IGS products and services that result in customer sales and retention • Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries • Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals • Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations • Conduct proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers • Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision • Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures

• Support the accounting and financial operations of our growing renewable energy portfolio • Prepare and maintain general ledger entries and account reconciliations • Support month-end, quarter-end, and year-end close processes • Ensure accuracy and timeliness of financial statements in line with GAAP • Analyze variances and provide explanations to management • Support external audits by preparing schedules and documentation • Account for capital expenditures (CAPEX) related to renewable energy projects • Track project costs, including development, construction, and operational phases • Maintain fixed asset registers and calculate depreciation • Process journal entries, accruals, and prepaid expenses • Assist with accounts payable and receivable activities as needed • Monitor cash flow and assist with treasury functions • Provide support for budgeting/forecasting processes • Collaborate with partners across different business segments • Identify opportunities for process improvements and automation.

• Provides direct supervisory leadership, coaching, training and positive motivation to a team of Solar Account Managers. • Partners with Manager on new hire onboarding and manages day to day activities of assigned SAM/Sr. SAM team. • Communicates regularly with Manager on team performance accomplishments, areas for improvement and associated action plans. • Conducts documented coaching/training sessions with team and communicates results to Manager. • Audits Sales Calls and Sales Meetings to ensure quality and accuracy. • Manages team timecards, schedules, expenses, and time off requests. • Represents company at public events such as home shows, auto shows, career fairs, etc.

• Provide strategic and operational leadership to a team of managers and senior professional-level employees within the Solutions Center. • Oversee a high-volume, multi-functional customer care operation. • Accountable for end-to-end performance across the customer servicing lifecycle, including customer satisfaction, complaint rates, retention, and cost-to-serve. • Champion SCANA Energy's commitment to customer experience and ensure alignment with brand standards. • Lead a multi-layered Customer Care organization including frontline call center teams. • Build, develop, and sustain a strong leadership team while ensuring strong people leadership, performance management, and talent development practices. • Drive modernization of customer care tools, processes, and performance metrics. • Own and operationalize the SCANA Energy brand voice across all customer touchpoints. • Partner with Marketing, Product, and senior leadership for brand promise and customer experience alignment. • Implement governance and quality assurance to continue to improve customer perception and satisfaction.

• Responsible for working within IGS’s proprietary technology platform, document and contract management, and collaborating with IGS’s Sales and Installation partners to ensure a smoothly operating business. • Actively partner with IGS’s shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing to sustain business operations and deliver upon the business’s strategic objectives. • Collaborating with your direct Lead to provide support to the team, while maintaining processes and achieving goals set. • Respond to and support our internal customer service teams to address and resolve any escalated customer related concerns/inquiries. • Completes projects for Residential Solar related to process improvements, market research and consumer compliance. • Develops and leverages user guides and job aids to carry out daily tasks and cross train other team members. • Reviews and audits completed work for accuracy, makes corrections when necessary, and timely reports status to management. • Becomes a trusted team member by accomplishing team goals, operating with integrity, and by shaping IGS Solar into a world-class solar company.