• Communicate with customers to understand their needs and assist them via email and phone. • Build and nurture relationships with existing and prospective customers based on trust and respect. • Ensure timely, successful delivery of our solutions in line with customer needs and objectives. • Act as the liaison between customers and internal teams. • Resolve complaints and prevent recurrence by improving processes. • Maintain high client satisfaction and deliver exceptional day-to-day client service. • Maintain accurate records of inventory and account notes. • Drive customer retention and identify upsell opportunities. • Manage and resolve complex customer situations. • Build and enhance dashboards and workflows to streamline team performance by automating repetitive tasks. • Design and implement efficient management reporting, including analysis of retention metrics and recommendations for improvement.

• Communicate with customers to understand their needs, and help them through email/phone calls • Build and develop relationships with customers and potential new customers based on trust and respect • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Liaise between the customer and internal teams • Resolve complaints and prevent additional issues by improving processes • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis • Keep accurate records pertaining to inventory and account notes. • Increase customer retention and upsell • Manage & resolve complex customer situations • Build and improve dashboards and workflows to simplify the teams’ performance by automating repetitive tasks • Design and implement efficient reporting to Management , including analysis of retention metrics and improvement suggestions

• Manage and service a portfolio of personal lines accounts, providing timely and professional support to clients. • Maintain accurate client records, policy documentation, and account activity within the agency management system and electronic files. • Build and maintain positive client relationships by delivering responsive, high-quality customer service. • Communicate clearly and professionally with clients, insurance carrier representatives, and internal team members. • Prepare and maintain client-facing presentation documents and policy-related materials. • Review new business and renewal policies for accuracy, requesting corrections and following up as needed. • Process policy change requests, endorsements, billing items, and related service transactions in a timely manner. • Issue new and renewal automobile ID cards and other policy documentation as needed. • Utilize carrier online systems to process service requests, obtain information, and support account activity. • Market new and renewal business as needed, including carrier selection, online rating, and coverage analysis. • Respond to client claim inquiries, direct clients to the appropriate carrier resources, and provide support throughout the claims process as needed. • Stay informed on personal insurance products, carrier guidelines, technology platforms, and industry best practices.

Role Description The Account Manager - Engineered Resins (Automotive) is responsible for cultivating and maintaining relationships with clients, identifying new business opportunities, and achieving sales targets within the assigned territory. This individual will drive revenue/margin growth, enhance customer satisfaction, and expand the company's market presence. By effectively managing accounts and providing tailored solutions, the Account Manager directly impacts the company's bottom line and overall success in the marketplace division. This role will require at least 1-2 days of travel per week to meet with automotive clients and internal team members in the Detroit, MI area. Ideally, the candidates will be based close enough to Detroit, MI to be able commute into the area as needed. However, candidates located in neighboring states (Indiana, Ohio) can be considered. Responsibilities - Execute the sales volume and variable margin growth strategy across all customer accounts and products. - Establish and carry out a customer visit program to understand their technical and commercial needs and requirements. - Report all sales activities (visits, projects, complaints, etc.) in SalesForce. - Sales forecasts based on information provided by customers/market. - Manage the development of new business opportunities. - Conduct training sessions and conferences with customers and OEMs to ensure proper processing, use, and handling of our products, and identify new technical business opportunities. - Provide solutions to technical problems that arise to ensure customers achieve efficient use of our products. - Organize and prepare documentation required by automotive customers (PPAP, PSW, IMDS) for approval in automotive programs. - Provide support and follow-up on complaints related to the nature and properties of the products issued by customers. - Work effectively as part of a multifunctional team including: Research and Development, Supply Chain, Marketing, Technical Service, and Legal within the organization. - Support the finance department to maintain a healthy portfolio. - Operate all businesses in a safe environment and guided by the company's ethics and policies. Qualifications - Bachelor's degree in business, engineering, chemistry, process technology. - 3+ years of experience in sales, marketing, product management roles in B2B environment. - 1+ years in the Plastics/Automotive/Chemical industry. - 1+ years of B2B sales experience with new business development responsibilities ideally. - Proven record of successfully conducting significant business of a > $25MM portfolio preferred. - Good Business Acumen & financial skills. - Particularly good people management and leadership skills. Collaborator. - Understanding of Automotive segment and compounding market in Automotive and Industrial. - Ability to balance long-term value add, while being able to meet also short-term volume, margin, and WC goals. - Ability to work in a volatile, fast changing business environment. - Common sense, responsibility, and accountability. - Understanding of our manufacturing operations fundamentals. - Ability to manage decision makers at various organizational levels in a multicultural environment. Equity and Inclusion With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives, experiences and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, work and life experiences and many more factors contribute to this diversity. We welcome all applicants, regardless of their backgrounds, and are committed to a fair and inclusive hiring process.