HungerRush

Role Description This Staff Engineer position is responsible for full stack software development on HungerRush 360, our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. A candidate must be able to contribute at any point in the full development cycle from the identification of system requirements and enhancements, coding the system to address these requirements, testing the system for quality control, releasing system changes, and documentation of system changes. They are expected to help shape and guide a positive engineering culture. Staff Engineers are also expected to understand and anticipate broader business needs so that they can be partners with other non-technical departments. HungerRush is transitioning to a new era where AI plays a central role in how we work. Our focus is on embedding AI into our internal processes to streamline development, improve decision-making, and accelerate the delivery of business value. We're looking for engineers who are excited to be part of this transformation and who want to innovate, adapt quickly, and help us build a culture that thrives on intelligent automation and efficiency. This is a remote role. Essential Responsibilities and Duties - Collaborate with HungerRush teams to design, develop, and support existing as well as create new functionality and applications - Write high quality code following best practices and standards for coding, compliance, security, and performance - Contribute to software development with an emphasis on architecture, design, quality, implementation, and culture - Utilize the latest advances in AI software development to improve effectiveness of delivering business value - Mentor software engineers - Help troubleshoot issues and identify bug fixes Qualifications - Extensive professional experience, recommended 10+ years - Demonstrated ability to work individually as well as part of a team - Demonstrated success delivering SaaS, E-Commerce, or consumer-facing web applications/APIs - Deep experience with distributed systems, cloud environments (Azure preferred), and modern architectures - Strong knowledge of Microsoft technologies including C#, Azure, and SQL Server. Preferred Qualifications and Skills - Experience with Angular, Bootstrap, Vue.js, and other front-end frameworks - Experience with Queues, Caches, CDN's, and other technologies used for building scalable web applications - Experience with SQL Azure, Azure Service Bus Queues, and Redis Cache Additional Details This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position. Disclaimer This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above. HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

Role Description Menufy is seeking a high-performing Account Executive with proven experience driving full-cycle sales in the SMB or mid-market SaaS space. This role requires a consultative sales approach, strong ability to uncover and validate customer pain points, and expertise in Value-Based Selling to deliver measurable business impact for clients. The ideal candidate thrives in a fast-paced environment, consistently exceeds quota, and builds trusted, long-term customer relationships. This is a 100% remote role. Core Responsibilities - Manage the end-to-end sales cycle, from prospecting and discovery through negotiation, close, and handoff to post-sales teams. - Apply a consultative, value-based selling approach to uncover true customer challenges and align solutions to business outcomes. - Build and maintain a healthy pipeline through outbound prospecting and strategic account development. - Consistently meet and exceed monthly and quarterly revenue targets. - Maintain accurate forecasting and pipeline visibility in the CRM. - Represent the company with professionalism and credibility. Qualifications - 3 to 5+ years of full-cycle SaaS sales experience (ideally in technology including websites/ecommerce, or POS-related verticals, otherwise short cycle SMB SaaS sales). - Proven ability to consistently achieve or exceed quota. - Strong consultative selling skills and experience with Value-Based Selling methodologies (e.g., MEDDIC, Challenger, SPIN, or equivalent). - Demonstrated ability to identify, validate, and address customer pain points. - Strong business acumen and ability to articulate ROI and business value to stakeholders at multiple levels. - Self-starter with resilience, curiosity, and a growth mindset. - Experience in Salesforce CRM or similar CRM system creating pipeline generation. - Resilience in handling rejection and managing sales objections. - Coachable, goal-oriented, accountable, and driven by a hunter mentality. Requirements - This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. - At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position. Disclaimer This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above. Equal Opportunity Employer HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

• Manages a team of Technical Support Specialists that provide quality customer service, including interactions with customers, answering customer inquiries, and effectively handling customer complaints. • Monitor and evaluate Technical Support Specialists' performance through auditing Zendesk communication, providing learning opportunities, and taking corrective action when necessary. • Assist in developing strategies to promote adherence to company regulations and performance goals as well as creating policies and SOPs for the Technical Support group. • Provide coverage to the team on days the team is short-staffed or needs extra assistance, including weekends and holidays. • Assist in resolving complex customer issues and escalations, ensuring timely and effective resolution of technical problems and inquiries. • Conduct team meetings and 1-1’s to update members on best practices, changes in SOP, and continuing expectations. • Coordinate training sessions and ongoing development programs for Technical Support Specialists to enhance their skills and knowledge. • Identify opportunities to streamline workflows through technology.

• Act as the primary point of contact for assigned accounts with a scaled, high-efficiency engagement model and build trusted advisor relationships with key decision-makers • Identify upselling opportunities within the current customer portfolio leveraging analytics and sales data to expand brand adoption of POS and value-added services • Deliver tailored success plans using data-driven insights to define clear success criteria, and track progress toward outcomes • Monitor account health through product usage metrics, engagement patterns, and customer feedback, and initiate outreach based on key triggers • Collaborate with executive sponsors to maintain high-level stakeholder engagement and influence renewal outcomes across your portfolio • Identify early warning signs of disengagement or churn risk and take proactive action to mitigate and restore customer health • Escalate at-risk customers and concerns through internal channels and lead cross-functional efforts to address complex issues • Partner with Sales and Marketing to align on messaging, share customer stories, and develop segment-specific engagement strategies • Work with Support and Product teams to surface and resolve recurring customer challenges • Participate in ongoing product training, knowledge sharing, and best practice initiatives within the Customer Success team to continuously improve processes and team effectiveness

• Lead, mentor, and grow a high-performing organization of software engineers across multiple teams, including managers and senior individual contributors • Manage hiring, performance, and career development for direct reports; build a strong bench of engineering talent through effective recruiting and retention • Develop engineering managers with a focus on accountability, goal-setting, and career pathing — build leaders who can operate independently and drive outcomes • Champion a culture of accountability, innovation, urgency, and continuous improvement across the engineering organization • Own the maturation of engineering practices — establish and track meaningful engineering metrics and use data to drive decisions and demonstrate progress • Establish and continuously improve engineering processes, standards, and best practices to accelerate delivery velocity while maintaining quality and reliability • Own the end-to-end software development lifecycle for assigned product areas, from architecture and design through delivery, quality, and ongoing operations • Partner with Engineering leaders to define and execute the engineering roadmap, ensuring alignment with HungerRush’s business strategy and product priorities

• Take inbound calls from either the customer or the restaurant • Make outbound calls to customers or restaurants to follow up on acknowledgement errors • Manage incoming tickets generated from email or text via CRM (customer relationship management portal) • Return calls for any voicemails that a ticket is generated for • Minor troubleshooting product or service problems reported by the customer or the restaurant • Route calls / tickets to appropriate channels if necessary • Facilitate and document accurate correspondence between the restaurant and customers • Miscellaneous clerical duties

• Take inbound calls from either the customer or the restaurant. • Make outbound calls to customers or restaurants to follow up on acknowledgement errors. • Manage incoming tickets generated from email or text via CRM (customer relationship management portal). • Return calls for any voicemails that a ticket is generated for. • Minor troubleshooting product or service problems reported by the customer or the restaurant. • Route calls / tickets to appropriate channels if necessary. • Facilitate and document accurate correspondence between the restaurant and customers • Miscellaneous clerical duties.

• Develop a deep understanding of HungerRush's restaurant technology platform, payment solutions, and value proposition. • Identify, prospect, and engage restaurant operators and multi-unit restaurant groups within a defined ICP, primarily targeting brands operating 1-25 locations. • Build and execute a territory plan focused on generating new business opportunities through outbound prospecting, networking, referrals, industry events, and strategic account targeting. • Generate pipeline through consistent outbound activity including cold calling, email outreach, social selling, and other prospecting channels. • Conduct discovery conversations with restaurant owners, operators, and executive stakeholders to understand business challenges and growth objectives. • Deliver compelling product demonstrations and effectively communicate HungerRush's competitive advantages. • Manage the complete sales cycle from prospecting and qualification through proposal, negotiation, and contract execution. • Maintain accurate pipeline, forecasting, and activity management within Salesforce. • Partner closely with Marketing, Sales Engineering, Payments, Implementation, and Customer Success teams to ensure a seamless customer experience. • Stay informed on industry trends, competitive solutions, restaurant technology innovations, and payment processing strategies. • Consistently achieve and exceed monthly, quarterly, and annual sales targets.

• Own the infrastructure that connects data, campaigns, and revenue • Collaborate with VP of Growth Marketing for GTM analytics • Own technical integration layer for marketing tools • Develop AI workflows for campaign intelligence • Architect event tracking and attribution systems • Maintain a living GTM technology roadmap

• Collaborate with HungerRush teams to design, develop, and support existing as well as create new functionality and applications • Write high quality code following best practices and standards for coding, compliance, security, and performance • Contribute to software development with an emphasis on architecture, design, quality, implementation, and culture • Utilize the latest advances in AI software development to improve effectiveness of delivering business value • Mentor software engineers • Help troubleshoot issues and identify bug fixes