Ideagen

• Deliver individual new business ARR targets in line with team and organisational objectives • Build, manage, and maintain a healthy and qualified sales pipeline through outbound prospecting, inbound leads, and targeted account engagement • Manage the full sales cycle, including discovery, qualification, solution positioning, negotiation, and close • Conduct product demonstrations and present tailored proposals aligned to customer requirements • Engage with a range of stakeholders across functions such as operations, quality, supply chain, procurement, and IT • Support the preparation and submission of RFPs, tenders, and formal proposals with cross functional input • Maintain accurate and up-to-date opportunity, pipeline, and forecast data within CRM systems (e.g., Salesforce) • Collaborate with marketing on lead generation campaigns and timely follow-up activities • Partner with customer success teams to support smooth onboarding and transition post-sale • Share market insights, customer feedback, and competitive intelligence to inform sales strategy

• Act as the dedicated technical contact for assigned customers, building trusted, long-term relationships. • Manage the post-implementation customer lifecycle, ensuring customers maximise the value of their Ideagen solutions. • Own and resolve customer incidents, service requests and technical escalations. • Coordinate and deliver product enhancements, feature releases and solution updates. • Manage multiple customer initiatives simultaneously, keeping stakeholders informed and engaged. • Facilitate testing, gather feedback and support successful deployments. • Configure, maintain and enhance solutions within Ideagen's low-code/no-code platform, with the majority of your time spent on hands-on platform work. • Translate customer requirements into effective, scalable solutions. • Identify opportunities for process improvements and increased customer value. • Create reports, dashboards and insights that support customer objectives. • Collaborate with Product, Engineering, Support and Customer Success teams to deliver successful outcomes. • Take ownership of deliverables, ensuring work is completed to a high standard and within agreed timelines. • Support user adoption through training, guidance and knowledge sharing. • Advocate for customer needs and feedback across the business.

Role Description The Implementation & Support Specialist is a technically versatile role at the intersection of software implementation, data quality, and client support. The person in this role: - Configures and maintains Ideagen’s environmental software solutions. - Provides technical support to clients and internal teams. - Ensures the reliability and quality of environmental data through QA/QC processes. - Builds reporting tools and dashboards. - Operates with a high degree of autonomy and serves as a direct technical reference for assigned client accounts. Qualifications - Bachelor's degree in Environmental Engineering, Systems Engineering, Electronic Engineering, Data Science, or related field. - 3–5 years of experience in technical support, software implementation, or data quality roles in SaaS or technology environments. - Experience with environmental monitoring platforms or industrial IoT solutions: desirable. - Solid understanding of data pipelines, integrations, and calculated metrics. - Data visualization tools (e.g. Power BI or similar): advanced level — required. - Scripting or programming for data processing and automation (e.g. Python or equivalent): strongly desirable. - Experience with ticket management systems and SLA compliance. - Strong documentation and communication skills. - Detail-oriented, analytical mindset, and strong sense of urgency. - Advanced English — required. Requirements - Configure and maintain software solutions, including data ingestion, integrations, and platform settings to ensure reliable performance. - Support implementations end-to-end, from setup through to post-go-live optimisation. - Manage and resolve support tickets within SLAs, troubleshooting software, data, and connectivity issues. - Act as a trusted technical contact for customers, handling queries and driving strong relationships. - Monitor and improve data quality through QA/QC processes, identifying trends and resolving issues. - Build dashboards and reports (e.g. Power BI) to deliver clear, actionable insights. - Collaborate across teams, contributing to documentation, training, and continuous improvement. Benefits - Benefits at Ideagen. - Salary - To be discussed at next stage. Company Description Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

• Defining, maintaining, and evolving annotation standards across EHS, Quality, and Compliance use cases • Establishing evaluation frameworks and quality benchmarks for AI model outputs • Leading and calibrating a team of domain experts • Owning the regulatory corpus strategy • Working closely with content teams to assess existing regulatory material • Partnering with AI Product and Engineering teams • Acting as a domain authority in internal and external discussions

• Grow Revenue – Win new business and boost SaaS revenue through upselling and cross-selling. • Own Your Accounts – Build strong relationships, create account plans, and become a trusted partner to your clients. • Build Your Pipeline – Spot opportunities, develop them, and show how we solve real business challenges. • Manage Renewals – Keep partnerships strong by handling renewals and negotiating terms that work for everyone. • Report & Forecast – Share accurate updates and insights so the team knows where we’re headed. • Collaborate & Connect – Work closely with clients and internal teams to make sure everything runs smoothly.

Role Purpose Location - UK Department - Sales Working Pattern - Remote Benefits - Benefits at Ideagen Salary - The salary for this role will be discussed at next stage. We’re looking for a high-performing sales professional who thrives on strategic selling, expanding client portfolios, and driving new business growth, while maintaining strong stakeholder relationships. In this hands-on role, you’ll identify opportunities, nurture existing accounts, and develop strategies to unlock additional value for clients. You’ll work closely with our team to deliver exceptional results, balancing proactive prospecting with portfolio development and long-term client success. You’ll thrive in a fast-paced environment, never phased by multiple priorities or the need to learn quickly. Comfortable generating opportunities independently while collaborating with the team, you’ll focus on selling a world-class product that delivers real benefits to the NHS and the people who rely on it. At Ideagen, we reward excellence if you’re ambitious, resilient, know the healthcare sector and want to leave your mark, join us in shaping the future! Responsibilities - Grow Revenue – Win new business and boost SaaS revenue through upselling and cross-selling.- Own Your Accounts – Build strong relationships, create account plans, and become a trusted partner to your clients.- Build Your Pipeline – Spot opportunities, develop them, and show how we solve real business challenges.- Manage Renewals – Keep partnerships strong by handling renewals and negotiating terms that work for everyone. - Report & Forecast – Share accurate updates and insights so the team knows where we’re headed.- Collaborate & Connect – Work closely with clients and internal teams to make sure everything runs smoothly. Skills and Experience - Proven Sales Success – You’ve closed complex software deals and hit your targets.- Healthcare Know-How – Experience selling into the NHS or private healthcare sector. - New Business Mindset – You love finding fresh opportunities and growing existing accounts.- Relationship Builder – Skilled at crafting value propositions and using CRM tools to stay ahead.- Analytical & Curious – Great with forecasting and digging into client needs to build strong business cases.- Resilient & Driven – Determined, detail-focused, and ready to tackle challenges head-on. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! #INDHP #LI-REMOTE

• Owning engagement for Mazlan free-trial customers within your assigned region. • Managing a portfolio of trial accounts from activation through to conversion. • Delivering structured onboarding sessions, demos, workflow walkthroughs, and regular check-ins. • Understanding customer workflows and tailoring guidance to their specific needs. • Proactively identifying and removing barriers to adoption, including confidence, time, or technical challenges. • Translating Mazlan's capabilities into practical, industry-relevant use cases across EHS, Quality, Compliance, and other sectors. • Sharing best practices and resources that help customers realise value quickly. • Monitoring trial health and flagging at-risk accounts early. • Working closely with Sales to support conversion conversations and customer handovers. • Sharing customer feedback and insights with Product, Customer Success, and Commercial teams.

• Build Ideagen’s AI engineering function from the ground up • Shape the strategy, architecture, and culture • Lead multiple specialist teams • Deliver AI systems for accuracy and compliance • Set the technical and architectural direction • Establish engineering standards and responsible AI practices • Own vendor and cloud relationships • Represent Ideagen’s AI capabilities internally and externally

• Leading and developing the AI Models Team • Designing and owning the end-to-end fine-tuning methodology • Making base model selection decisions across foundation model families • Owning LoRA and QLoRA adaptation strategy • Applying supervised fine-tuning and preference optimisation techniques • Building robust evaluation frameworks with domain experts • Owning production training and adapter lifecycle management

• Delivering successful customer outcomes across critical and strategic engagements. • Supporting customers through transformational initiatives to maximise the value of their solution. • Managing project consulting deliverables and ensuring alignment with agreed scope. • Communicating effectively with senior customer stakeholders and internal colleagues. • Researching industry trends and emerging ideas to help strengthen thought leadership. • Creating and presenting proposals, demonstrating commercial awareness and financial understanding. • Understanding evolving market trends and the broader competitive landscape. • Developing and delivering world‑class onboarding and training materials to accelerate consultant readiness.