• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly. • Provide compassionate customer support using scripted and non-scripted responses. • Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations. • Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy. • Communicate with empathy, respect, and patience to ensure a positive experience for our members. • Verify and update customer information in the system to ensure records are accurate. • Troubleshoot alarm systems and report issues to ensure timely maintenance. • Proactively inquire about and recommend preventative healthcare services to members. • Manage access to highly sensitive materials and maintain strict confidentiality. • Talk and type simultaneously while navigating multiple screens and systems efficiently. • Successfully complete new hire training and pass all required compliance testing. • Perform other duties as assigned.

• Support high-touch, escalated consumer cases • Intake complaints via numerous channels • Consult with internal and external support groups to resolve credit file related issues • Conduct research into all complaints and recommend required action • Train and onboard new Investigation team members • Manage incoming consumer inquiries ensuring timely responses • Maintain training materials and operational documentation

This is a bilingual Spanish field sales opportunity based out of a personal home office. You must live local to your territory in Virginia or be willing to relocate to the area. Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Strategic Cuisines Account Executive, you will help grow Toast’s presence within the Spanish Cuisine restaurants. Using a consultative sales approach, you will convert inbound demand, generate new opportunities through referrals, and build trusted relationships with restaurateurs. By delivering a high quality, language inclusive experience, you will identify each restaurant’s needs and recommend how Toast’s end-to-end platform helps their business run better. Your role will focus on driving new customer growth through calls, demos, and closing contracts in the customer’s preferred language. A day in the life (Responsibilities) - Following up on marketing qualified leads in the market you support - Conducting discovery calls & product demonstrations in your customer’s preferred language - Creating and reviewing quotes and contracts in your customer’s preferred language - Ensure our onboarding team and customer are set up for success post sale - Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast. - Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast. - As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English. - Toast will not sponsor applicants for work visas for this role. What you'll need to thrive (Requirements) - Fluency in both oral and written English and Spanish is required for this role - Prior Sales experience preferred - Ability to work in a fast-paced environment - An entrepreneurial and feedback driven mindset What will help you stand out (Nice to Haves/Nonessential Skills) - Restaurant Operations Experience - Experience using Salesforce to keep track of Sales activities - Sandler Sales Training AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Total Targeted Cash $128,000—$205,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Role Description At Total Life, we are dedicated to providing individuals with seamless access to the mental health support they deserve. As a Care Coordinator, you are the heartbeat of our operation—the bridge between our providers, our technology, and the people we serve. We're looking for an advocate, a problem-solver, and a steady hand for our members. You will manage the end-to-end journey of our clients, ensuring they feel seen, heard, and cared for at every touchpoint. Job Type: Full-Time (40 hours/week) Schedule: Flexible roster. Includes a mix of standard business hours and some rotating weekend shifts when needed, to ensure our members are supported 7 days a week. Key Responsibilities: - Member Advocacy: Act as the primary point of contact for new and existing members, guiding them through onboarding and beyond. - Clinical Logistics: Coordinate scheduling between members and our clinical team, managing complex calendars with ease. - Resource Navigation: Help members understand their benefits and connect them with digital resources to support their mental health goals. - Data Integrity: Maintain meticulous records in our CRM/EHR to ensure the clinical team has the best possible insights for care. - Problem Solving: Proactively identify barriers to care (financial concerns, tech issues, insurance hurdles) and resolve them with empathy and speed. Qualifications - 2+ years of experience in healthcare administration, case management, or high-touch customer success. - Excellent verbal and written communication skills. - Bilingual in English (C1+) and Spanish (Native/Fluent). - Digitally agile - high degree of comfort switching between multiple platforms, browser tabs, and communication tools. - Previous experience in the American Health Care Industry is an asset. Requirements - Empathetic & Patient: You genuinely enjoy talking to people and have a "service-first" mindset. - A Master Multi-tasker: You can balance a high volume of emails, calls, and tasks without losing your cool or your attention to detail. - Tech-Savvy: You’re comfortable navigating [mention specific tools, e.g., Salesforce, Athena, Slack] and helping less tech-literate members troubleshoot basic issues. - Resilient: You understand that healthcare can be stressful for patients, and you take pride in being the calm in the storm.