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Digital Brand Specialist

Digital MarketingDigital MarketingFull TimeRemoteMid LevelTeam 51-200

Location

United States

Posted

15 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Digital Brand Specialist

High Point University

Role Description High Point University’s Office of Communication is seeking a Digital Brand Specialist (Remote) to provide exceptional customer service and brand reputation coordination across online platforms. This role is responsible for engaging with students, parents, and prospective families by: - Answering community questions - Addressing concerns - Correcting inaccurate information - Ensuring brand alignment across digital forums The position will also be responsible for: - Generating responses and posting on platforms - Identifying additional HPU constituents to share their own experiences with HPU The Digital Brand Specialist plays a key role in enhancing HPU’s online reputation by: - Proactively responding to inquiries - Correcting misinformation - Sharing brand-affirming content that reflects HPU’s values This position requires strong communication, problem-solving, and writing skills to ensure a positive and informed digital experience for the HPU community. The working hours are 8:00am-5:00pm Monday-Friday. Qualifications - Bachelor’s degree preferred in English, Communications, or related field - 2 years of customer service in a business with a reputation for first class customer service - Proficient with Facebook and other social media platforms - 1 year of experience in content writing - Preferred experience with retail, service industry, or public relations Requirements - Ability to create statements on behalf of the University to post in online forums - Ability to communicate in a positive manner - Ability to execute multiple job functions - Ability to focus on details and prioritize - Proficiency with Microsoft products and willingness to learn various computer programs - Proficiency in technology and quick to learn new software - Proficiency with communicating on social media with clear, succinct writing skills - Strong communication skills Contact Information For more information about this position, please contact Lauren Whitley, Assistant Vice President of Communication Management at lwhitle2@highpoint.edu .

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