• contact customers who requested roadside assistance with courtesy and empathy • Call providers to negotiate fair and favorable pricing for their services • Keep customers informed by phone and chat during the process • Maintain an accurate documentation of the actions and decisions

Role Description We are seeking a highly organized, compassionate, and proactive Bilingual Medical Receptionist & Patient Coordinator to join our growing remote team. This role is ideal for someone with experience in a personal injury or healthcare practice who thrives in a fast-paced environment and enjoys supporting patients through exceptional communication and administrative coordination. You will serve as a key point of contact for patients, attorneys, and referral partners while helping ensure smooth day-to-day clinic operations. - Manage incoming patient calls with professionalism and empathy - Handle patient intake, scheduling, appointment confirmations, and calendar coordination - Follow up on personal injury referrals and new patient inquiries - Verify insurance eligibility and assist with administrative processing - Coordinate patient care and ongoing appointment follow-ups - Communicate with attorneys, providers, and professional offices regarding cases - Send and receive medical records, lien agreements, and related documentation - Maintain accurate patient records and administrative documentation - Support backend administrative workflows and general office coordination - Utilize Jane EHR and other healthcare systems for patient management - Manage communication through Google Voice, WhatsApp, Zoom, and Google Chat - Provide bilingual Spanish-English support to patients and referral partners Qualifications - Fluent in Spanish and English (written and verbal) - Prior experience in a personal injury or healthcare practice strongly preferred - Experience with patient scheduling, referral follow-ups, and insurance verification - Familiarity with Jane EHR or similar medical scheduling systems preferred - Strong phone etiquette and patient communication skills - Professional, compassionate, and trustworthy demeanor - Highly organized with strong multitasking and time management abilities - Comfortable working independently and solving problems proactively - Detail-oriented, responsive, and accountable - Ability to handle confidential patient information with HIPAA awareness - Tech-savvy with the ability to quickly learn new systems and workflows - Reliable internet connection and professional remote work environment required Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• Deliver one-on-one or group live video training sessions • Write lesson reports to document what was covered in each session

• Deliver one-on-one or group live video training sessions • Write lesson reports to document what was covered in each session