Hey Jane logo
Hey Jane

Complete abortion care through telemedicine ✨

Patient Care Advocate, Part-time

GeneralGeneralPart TimeRemoteJuniorTeam 1-10Since 2021H1B No SponsorCompany SiteLinkedIn

Location

California + 8 moreAll locations: California | Colorado | Illinois | New Jersey | New York | Oregon | Maryland | Massachusetts | Washington

Posted

2 days ago

Salary

$30 - $33 / hour

Seniority

Junior

High School1 yr expEnglish

Job Description

Patient Care Advocate, Part-time

Hey Jane

• Answering patient questions related to treatment, logistics, and next steps • Troubleshooting patient concerns related to shipping, refunds, scheduling, and care coordination • Tracking patients through their care journey and ensuring timely follow-up • Checking, documenting, and reporting insurance eligibility information • Maintaining accurate documentation within the EMR while adhering to HIPAA and privacy standards • Balancing multiple priorities while staying grounded, communicative, and reliable to both patients and teammates • This role requires a high level of accuracy and follow-through.

Job Requirements

  • Healthcare background (MA, PCA, CNA, or similar clinical or patient-facing role) with 1+ years of experience in abortion care
  • Comfort working across both in-clinic and remote environments
  • Strong communication, organization, and problem-solving skills
  • Strong triage skills, with the ability to make sound decisions in real time
  • Exceptional communication skills, with the ability to deliver clear, empathetic guidance to patients in moments of stress or uncertainty
  • Skilled at using online tools and technology to deliver care and communicate with patients
  • Comfort in supporting patients with sensitive health issues, such as abortion and birth control
  • Ability to navigate protocols, regulatory requirements, and organizational policies related to patient care and documentation
  • Experience providing trauma-informed care, demonstrated through the ability to slow down, adjust tone, and meet patients with steadiness and respect during moments of crisis
  • Eager to engage in constant process improvement to help refine tools and operations for improved care delivery
  • Strong ability to prioritize competing tasks, manage time thoughtfully, and communicate proactively with teammates about progress, changes, and follow-through

Benefits

  • Flexible work arrangements
  • Remote work options

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