Role Description The National Accounts Manager is the primary liaison between the company and its most strategic, high-value customers, and holds full ownership of the growth and profitability of the company’s National Accounts and the U.S. Department of Veterans Affairs (VA). This role develops long-term relationships and comprehensive account strategies, partners closely with Marketing and Finance to structure and evolve deals, and drives heavy collaboration with the sales team on execution to ensure high levels of customer satisfaction and the timely delivery of products and services that meet the customer’s needs. The role owns overall account profitability, retention, the renewals calendar and process, and the identification and capture of new business opportunities within existing accounts. This position exemplifies a high degree of professionalism, communication, and product knowledge within the complex rehab industry. Qualifications - Bachelor’s Degree in Business Administration, Sales, Marketing or a related field; or a combination of education and 7+ years’ experience in a clinical field (OT, PT, Kinesiology). - Must possess and maintain a valid driver’s license. Requirements - 7+ years of proven experience in enterprise account management, client services, or similar position within the healthcare or clinical industry and with a track record of meeting or exceeding sales targets. - Experience and proven ability to work effectively both independently and within a team environment. - Advanced level experience with computer applications. - Clinical or sales experience or ATP certification is highly preferred. Essential Functions - Account Growth & Profitability Ownership: Hold full ownership of, and accountability for, the growth and profitability of the company’s National Accounts and the U.S. Department of Veterans Affairs (VA), including revenue, margin, market share, and the achievement of strategic growth targets within these accounts. - Client Relationship Management: Professionally cultivate and maintain strong, long-lasting relationships with key customer stakeholders across National Accounts and the VA, serving as the trusted advisor and primary point of contact. - Strategic Account Planning: Develop and implement strategic account plans focused on engagement, retention, growth, and long-term partnership that align with both customer objectives and company goals. - Deal Creation & Evolution: Collaborate closely with Executive Leadership, Marketing and Finance to create, structure, price, and evolve deals, pricing programs, and commercial offers that maximize revenue and protect profitability across National Accounts and the VA. - Sales Team Collaboration & Execution: Partner heavily with the sales team, including Regional Sales Managers, to drive field execution of account strategies, deals, and growth initiatives, ensuring alignment, accountability, and successful follow-through in the field. - Renewals Ownership: Own the calendar and end-to-end process for contract and account renewals across National Accounts and the VA, proactively managing timelines, milestones, approvals, and negotiations to ensure on-time, profitable renewals with no lapses in coverage. - Cross-Functional Coordination: Coordinate with cross-functional departments (e.g., Production, Customer Service, and Operations) to ensure cohesive efforts and successful product and service delivery. - Financial & Budget Management: Plan and manage budgets for account activities, negotiate contracts, and ensure account profitability and accurate forecasting. - Performance Monitoring, Reporting & Executive Updates: Utilize company-supplied technology (such as Qlik, KIO, and Asset Panda) to apply data and analytics to assess market potential, monitor account health and performance metrics, and prepare detailed reports. Deliver a formal quarterly business review and report-out to the Executive Leadership Team, and communicate progress, results, and strategy recommendations to senior management and external stakeholders. - Problem Resolution: Act as an escalation point for account issues, ensuring swift and effective problem-solving to maintain and strengthen customer trust. - Manage business expenses within guidelines of the travel expense policy. - Know and understand company product features, clinical benefits, and pricing in comparison to competitive products. - Must uphold ethical business conduct, as well as maintain confidentiality of sensitive information. - Understand the various reimbursement platforms and requirements for all products in each product category. - Attend trade shows. - Be a self-starter capable of organizing a travel call pattern and appointment calendar that maximizes efficiency and fills each workday. - Ensure to follow compliance, safety, quality, and other company requirements and standards. - Perform all duties in a manner that follows, demonstrates, and promotes the Company’s values. - Report to work as scheduled, on time, and able to work entire work schedule. - Perform additional duties as assigned. Monthly Account Performance Reviews - Lead a structured monthly performance review with the company’s National Accounts to keep each relationship aligned, proactive, and results-focused. - Review of Numbers: Examine current performance against plan, including revenue, margin, growth, volume, and pipeline. Confirm each account is tracking to its targets, creating and aligning corrective actions where needed. - Opportunities: Identify, prioritize, and advance growth, expansion, and new business opportunities within the account, aligning on clear next steps and owners to accelerate growth. - Points of Friction: Surface any issues, risks, or points of friction early and drive a quick, decisive move to resolution, escalating and coordinating cross-functionally as needed to protect the customer relationship. Knowledge, Skills, and Ability - Excellent verbal and written communication, presentation, and negotiation skills. - Strong leadership and collaboration skills. - Ownership mindset with full accountability for P&L outcomes, including revenue, margin, and growth across assigned accounts. - Strong commercial awareness, strategic mindset, and an ability to analyze data to translate results into actionable strategies. - Exceptional relationship-building skills, integrity, and a customer-focused approach. - Exceptional proven business acumen with an understanding of market potential, profit margins, and contract development and negotiation. - Ability to collaborate cross-functionally with Marketing, Finance, and Sales to structure deals and drive execution. - Strong presentation skills and confidence in front of large groups. - Strong collaboration skills to effectively work with cross-functional teams. - Proactive and self-motivated with the ability to work independently and in a team environment. - Advanced level skills using computer applications (Word, Excel, enterprise software). - Ability to lift and handle wheelchairs. - Ability to observe and identify details. - Ability to work extended hours as scheduled, including weekends. Physical Demands - Frequent sitting, wrist manipulation, walking, and standing. - Frequent bending, pushing, pulling, and twisting. - Frequent to continuous driving in a vehicle and/or travel. - Frequent light work with lifting up to 20 pounds. - Occasional medium work with lifting up to 50 pounds. - Must be able to lift, handle, load, and unload all products. - Must be able to read and interpret documents and video displays and read fine print and computer screens for data entry/analysis. - Must be able to speak clearly and distinctly to convey information to customers. - Manual dexterity to type and operate office equipment frequently. - Must be able to complete all physical requirements to perform essential functions.

• Own and achieve a revenue-based sales quota by driving new customer acquisition, expanding existing high commercial accounts, and delivering sustainable revenue growth. • Develop and execute strategic account plans focused on identifying whitespace opportunities, increasing solution adoption, and accelerating customers' data resilience and modernization initiatives. • Build trusted relationships with C-level executives and key business stakeholders, positioning Veeam as a strategic advisor for cyber resilience, data protection, hybrid cloud, and AI-ready infrastructure. • Lead complex high commercial sales cycles from opportunity identification through negotiation and close, collaborating with technical, channel, and executive stakeholders throughout the process. • Partner closely with value-added resellers, global systems integrators, cloud providers, and strategic alliances to maximize market reach and deliver joint customer success. • Collaborate with Systems Engineers, Marketing, Customer Success, and regional sales leadership to develop winning account strategies and accelerate pipeline progression. • Maintain accurate opportunity management, forecasting, and account plans within Salesforce CRM to support predictable business performance. • Stay current on market trends, competitive positioning, and emerging technologies to identify new opportunities and strengthen customer relationships.

• Partner with business owners to understand their goals and provide tailored financial solutions • Manage a portfolio of business clients and identify their needs • Provide exceptional customer service and grow market share • Conduct regular visits and correspondence with existing clients

About Us MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There. The Role We are seeking a hard working, dynamic self starter who thrives in a fast paced, collaborative environment. The ideal candidate combines strong individual initiative with a true team oriented mindset, demonstrating the ability to take ownership while contributing meaningfully to collective goals. Our client’s sales team partners with leading institutional investors, including the world’s top 100 investment and asset management firms, mutual funds, pension funds, insurance companies, hedge funds, and other large allocators. The team markets a broad range of products across fixed income credit and emerging markets, requiring strong commercial instincts, deep product curiosity, and the ability to build trusted, long term relationships with sophisticated market participants How You’ll Help Take Us There Client Development & Relationship Management - Lead the development and management of relationships with key Hong Kong-based global SRM clients, driving platform adoption, trading activity, and overall client engagement across the MarketAxess ecosystem. - Originate new client relationships and manage, deepen, and retain existing client relationships across all MarketAxess product segments. - Effectively position and market MarketAxess products and services to increase client trading activity and achieve volume targets. - Manage client relationships in line with MarketAxess’ corporate strategy, governance standards, and commercial objectives. - Conduct regular client engagement through calls, meetings, and onsite visits; assess engagement effectiveness and adjust coverage accordingly. - Travel regionally and internationally as required to visit clients, attend conferences, and engage with MarketAxess offices. Sales Performance & Account Strategy - Partner with the Sales team to continuously review the client base, identifying underperforming clients, sectors, and geographies. - Prioritise accounts and develop targeted remediation plans to drive improved client engagement and trading activity. - Track, manage, and report on progress against account plans and sales initiatives. - Participate actively in sales meetings, client events, and internal strategy discussions. Client Onboarding & Enablement - Lead the end-to-end client onboarding process, coordinating with Legal, Compliance, Operations, and Sales to ensure timely execution of client documentation. - Act as the primary point of coordination across client Front Office, Legal, Compliance, Operations, and Back Office teams during onboarding. - Manage client training, platform setup, and go-live processes, ensuring clients are fully enabled to trade. - Ensure ongoing training needs are met as clients expand product usage or onboard new teams. Client Integration & Retention - Lead initiatives to strengthen client “stickiness” by integrating clients into the MarketAxess ecosystem. - Drive STP and connectivity solutions to embed MarketAxess into clients’ trading workflows and operating models. Internal & Cross-Regional Collaboration - Support dealer relationship management initiatives when required, including assisting with onboarding and sector coverage alignment. - Collaborate with EMEA and US client, dealer, and product teams to maximise cross-regional product adoption and trading volumes with Asian clients. - Participate in client, product management, and cross-regional working groups to support platform development and client needs. - Ensure appropriate backup and coverage arrangements are in place during periods of absence. What We’re Looking for - 7+ years of relevant sales experience within financial markets, including experience at an investment bank, electronic trading platform, market infrastructure provider, or financial technology/data vendor. - Strong understanding of Fixed Income market structure and buy‑side/sell‑side interaction. - Prior experience selling data, trading technology, or analytics solutions is highly desirable. - Bachelor’s degree or equivalent professional qualification; specialist training is an advantage. - Strong stakeholder management and influencing skills, with the ability to work effectively across client organisations and internal teams. - Results‑driven, high‑energy, and proactive, demonstrating ownership, accountability, and initiative. - Highly organised and disciplined, with strong capability in pipeline management, prioritisation, and sales execution. - Willingness to travel as required to support client coverage, regional collaboration, and industry events. What You Can Expect from Us - Central location: brand new offices in great locations, at the heart of Hong Kong financial centres. - Core benefits: we offer private medical for family, dental cover, reimbursement for gym membership - Free Food: We cover lunch expenses whether employees attend the office or work from home up to a specific amount per week - Augmented leave after completing each 5 years of service. Collaboration and innovation are integral to our success – it's how we got to where we are and how we’ll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees work in the office 4 or more days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term. MarketAxess Privacy Notice for Candidates CCPA Notice at Collection for California Employees and Applicants