Helium SEO

Role Description Helium SEO is hiring an Account Manager as the customer success project lead. This opportunity is available fully remote. In this role, you will bring professionalism, enthusiasm, and exceptional communication skills to serve your assigned clients. You will be the right-hand individual responsible for providing excellent B2B customer service. No sales required! - Manage customer relationships and projects for your assigned client accounts - Proactively manage client campaigns, organizing internal and external resources to achieve superior results for customers - Using your exceptional communication skills, you will give customers a great experience through the entire course of their campaign - Create professional and accurate monthly reports for clients - Conduct regular calls with your clients - Liaison between your clients and the team of SEO, SEM, & CRO engineers, knowing when clients need to connect with an engineer directly Qualifications - Fluent in English, speaking and writing - Must have client-facing experience (yes, Zoom is ok!) and feel personally invested in client success - B2B client relationship management experience within a digital marketing agency - You are detail-oriented, highly organized, and able to prioritize and see projects through to completion - Experience handling multiple clients simultaneously - You have a high sensitivity to client happiness, and can easily tell when a client isn’t sharing what they feel - You are calm under pressure and can help clients feel great about their campaign - You are a highly skilled communicator and enjoy engaging with others - You are extremely self-aware and continually strive to improve - You thrive in a fast-paced and dynamic environment Requirements - Extremely goal-oriented with a positive attitude and high energy - Experience in planning and executing SEO, social media, content, and local search marketing campaigns - Contagious enthusiasm for the web industry and technologies - Ability to perform well with or without detailed directions - Deliver high-quality work with attention to detail - 3-5 years of digital marketing experience, with at least 1 year SEO specific experience - Experience with WordPress and basic HTML, Ahrefs, Moz, SEMRush, Hubspot, and other SEO analytics tools - Certifications in Google Analytics, AdWords, and other industry digital marketing and analytics tools are preferred Expectations We believe culture is the most important thing we must get right at this early stage in our journey. If we get the right people working together in productive ways, we can do anything. In this role, you will spend most of your day communicating. You will create and communicate successes for your clients, and when there are issues, you will deal with it tactfully and professionally. You will own your customer accounts completely, putting their results first and making sure that they are receiving world-class service. About You - You understand that no one is perfect, that we all have weak spots, and you want to master the skill of self-improvement regardless of your experience. - You are driven to do amazing work and complete every task to the best of your ability. - You constantly push yourself to get more done in less time by attacking your work with intensity. - You ask for help when you need it, own up to your mistakes, and put the needs of your colleagues above your own ego. Additional Information - This contract position will start at about 25-30 hours per week - You will work remotely from home, with no expectation to travel - This position is a contract, and you will be responsible for setting your own schedule and invoicing us for the hours worked through Deel. This position is not eligible for benefits.

Role Description Helium SEO is hiring a Project Manager to work as a contractor around 20-30 hours a week. The main function of the Project Manager role is to ensure deliverables are completed within a specified timeframe. In this role, you will coordinate people and processes to ensure that client work is delivered on time and yields the desired results. You will be the go-to person for everything involving the project’s organization and timeline. Expectations: - Timeline Management: Efficiently oversees project schedules, ensuring milestones are met and deliverables are completed on time. Our Project Management system is ClickUp. - Internal Communication: Facilitate clear and effective communication among team members to maintain project momentum and address any challenges promptly. - Client Success Reporting: Create and share progress reports regularly, highlighting project achievements and successes to keep clients informed and satisfied. - Issue Resolution: Proactively identify and tactfully address any project-related issues, maintaining professionalism and a solutions-oriented approach at all times. - Quality Assurance: Ensure all project outcomes meet or exceed our high standards, contributing to our reputation for excellence. Your ability to manage these aspects effectively will be crucial in fostering a productive work environment and driving project success. Qualifications - 2+ years of project management experience - Familiar with project management software platforms (ClickUp, Asana, Monday, Trello, etc.), methodologies, and best practices - Strong time management and organizational skills with the ability to multitask, manage project timelines, and meet deadlines - Excellent written and verbal communication skills - Fluent English (reading, writing, speaking) - Ability to perform well with or without detailed directions - Flexible and adapts to ever-changing strategies and deadlines - Displays critical thinking and problem-solving skills with the ability to create solutions - Thrives in a fast-paced and dynamic environment - Extremely self-aware and continually strives to improve Preferred Background - Experience in planning and executing SEO, social media, content, and local search marketing campaigns is a plus - Experience in creating and managing multiple project timelines - Proven ability to work collaboratively within a team, demonstrating strong communication skills - Proficient with Google Analytics, AdWords, HubSpot, and other industry digital marketing tools - Able to work 20-30 hours per week. You can set your own schedule as a contractor. About You - You understand that no one is perfect, that we all have weak spots, and you want to master the skill of self-improvement regardless of your experience. - You are driven to do amazing work and complete every task to the best of your ability. - You constantly push yourself to get more done in less time by attacking your work with intensity. - You ask for help when you need it, own up to your mistakes, and put the needs of your colleagues above your own ego.

• Own strategy and execution for a portfolio of ecommerce accounts, including complex, multi-line businesses (e.g., wholesale/B2B-style catalogs) • Run paid search as your core strength, with enough paid social depth to run it independently • Apply AI tools for bidding, optimization, and creative testing, and keep learning as they evolve • Lead client meetings as the strategic voice in the room — this isn't a background-execution role • Flag account risk early and partner with the Team Lead on QBRs

• Nurture and grow relationships with assigned client accounts to drive retention and expansion of books of business • Serve as the primary point of contact for clients and provide strategic guidance on their digital marketing efforts • Analyze and translate complex data into actionable insights for clients • Proactively plan and execute client campaigns, leveraging internal and external resources for optimal performance • Ensure an exceptional end-to-end client experience • Prepare and present professional, detailed monthly reports and presentations • Lead regular client meetings and status calls • Collaborate closely with our SEO, SEM, & CRO engineering teams, facilitating direct communication when needed • Identify and pursue opportunities for account growth and renewal

• Edit and produce high-quality video content for social media platforms (Instagram, TikTok, Facebook, LinkedIn, etc.) and YouTube. • Work closely with leadership to ideate and iterate on video concepts and formats. • Conceptualize and execute video edits based on requirements, feedback, and platform best practices. • Create multiple format versions of content (e.g., 9:16 for Stories/Reels, 16:9 for YouTube, 1:1 for feed posts). • Deliver polished final edits and present work to internal teams. • Maintain a very high standard and attention to detail throughout the editing process. • Manage your own schedule while maintaining quick turnaround times and remaining flexibly available for feedback rounds and revisions.

• Build and manage paid advertising campaigns for multiple clients ranging from $5k-$100k+/mo in ad spend across various industries. • Develop growth strategies for clients and execute around measurable KPIs. • Monitor and analyze performance data and report results effectively to the team. • Create client-facing presentations, as needed, to report on strategy, testing, performance, and insights. • Proactively perform keyword research, A/B ad copy testing, competitor analysis, test target audiences and bid strategies. • Participate in creative discussions around strategies and tactics that drive results with a team of Ad Specialists.

Title: Senior Content Editor - Team Lead Location: Remote Job Description: Full Time Manager/Supervisor Senior Content Editor - Team Lead Helium SEO is seeking a Senior Content Editor with strategic vision, editorial expertise, and leadership skills to oversee our content team and client deliverables. As a key member of a national, award-winning marketing agency, the ideal candidate will lead content operations while managing a team of writers. This role demands someone who can own team scheduling, conduct client discovery interviews, write and edit high-priority content, and actively develop writers who want to grow their careers. This position can be in-office or remote, depending on location. Role Responsibilities - Own and manage the content team's schedule - assign work, balance bandwidth across accounts, and ensure all deliverables are tracked and delivered on time - Lead and mentor a team of writers, contractors, and assistant editors while establishing editorial standards and processes - Write and review high-priority or complex content deliverables, setting the quality bar through your own work - Conduct content interviews and discovery sessions with new and existing clients to capture brand voice, goals, and content direction - Serve as the primary point of escalation for complex client content issues and manage communication with clients professionally and promptly - Oversee the development and execution of content strategies across all accounts - Champion the integration of Noble Content Lab and other AI tools in the content creation process - Direct the agency's internal content marketing strategy and content initiatives - Establish and monitor project timelines, implement tracking systems, and ensure efficient resource allocation - Stay current with evolving SEO best practices and serve as the ultimate authority on content-related SEO questions - Collaborate with SEO specialists to align content with technical requirements - Evaluate content performance metrics and implement improvements Required Skills - 4+ years of professional editing experience, with at least 2 years in a leadership or managing role - Experience in an agency environment working with multiple clients - Background in digital marketing, specifically content marketing - Demonstrated expertise in SEO content strategy and implementation - Enthusiasm for the integration of AI in content creation processes - Proven ability to write and edit high-quality content - you lead by example, not just by oversight - Experience leading client-facing discovery interviews and managing client relationships through escalations - Strong leadership abilities with experience managing and developing creative teams - Excellent client communication and relationship management skills - Proven ability to handle multiple priorities in a fast-paced environment - Experience developing and implementing editorial guidelines - Effective communicator who can adapt to various audiences - Collaborative leader who empowers team members - Detail-oriented while maintaining a big-picture perspective Expectations As one of the nation's fastest-growing SEO agencies, Helium continues to be recognized for its excellence of service. We strive to help every employee realize their professional potential. We believe in long-term careers that evolve so they continue to challenge and fulfill. For you to be the next Heliumite, you MUST exemplify our Core Values: Extraordinary Service, Responsive Communication, If it is to be then it is up to me, Problem Solver, Proactive, Under promise yet Overdeliver, and Achieve the North Star. We believe culture is the most important thing we must get right at this early stage in our journey. If we get the right people working together in productive ways, we can do anything. In this role, you will spend most of your day leading content strategy, managing team schedules, writing and editing content, conducting client discovery interviews, and developing your team members' careers. You will create and uphold editorial excellence for your clients, and when there are issues, you will deal with them tactfully and professionally. You will own content quality and team performance completely. Compensation & Benefits Compensation includes a competitive base salary. Helium offers medical and dental coverage and currently covers up to 90% of medical premiums for employees. We offer a retirement account, $100,000 in life insurance for every employee, unlimited PTO after 90 days, paternity leave, and all the Helium swag you could ever need. In addition, Helium is known for its fun and collaborative work environment, where even the household dog is invited! This position is hybrid (Monday, Wednesday, and Friday in the office) for candidates within a one-hour commute to zip code 45249. For those with a commute between 60–90 minutes, one day per week in the office is required. Candidates living beyond these distances may work fully remote. Come join a dedicated but fun-loving team and help us improve content quality and SEO effectiveness for our clients, one piece at a time!

Managing Editor Remote Full Time Manager/Supervisor Managing Editor Helium SEO is seeking a Managing Content Editor with strategic vision, editorial expertise, and leadership skills to oversee our content team and client deliverables. As a key member of a national, award-winning marketing agency, the ideal candidate will lead content operations while managing a team of writers. This role demands someone who can own team scheduling, conduct client discovery interviews, write and edit high-priority content, and actively develop writers who want to grow their careers. This position can be in-office or remote, depending on location. Role Responsibilities - Own and manage the content team's schedule - assign work, balance bandwidth across accounts, and ensure all deliverables are tracked and delivered on time - Lead and mentor a team of writers, contractors, and assistant editors while establishing editorial standards and processes - Write and review high-priority or complex content deliverables, setting the quality bar through your own work - Conduct content interviews and discovery sessions with new and existing clients to capture brand voice, goals, and content direction - Serve as the primary point of escalation for complex client content issues and manage communication with clients professionally and promptly - Oversee the development and execution of content strategies across all accounts - Champion the integration of Noble Content Lab and other AI tools in the content creation process - Direct the agency's internal content marketing strategy and content initiatives - Establish and monitor project timelines, implement tracking systems, and ensure efficient resource allocation - Stay current with evolving SEO best practices and serve as the ultimate authority on content-related SEO questions - Collaborate with SEO specialists to align content with technical requirements - Evaluate content performance metrics and implement improvements Required Skills - 4+ years of professional editing experience, with at least 2 years in a management role - Experience in an agency environment working with multiple clients - Background in digital marketing, specifically content marketing - Demonstrated expertise in SEO content strategy and implementation - Enthusiasm for the integration of AI in content creation processes - Proven ability to write and edit high-quality content - you lead by example, not just by oversight - Experience leading client-facing discovery interviews and managing client relationships through escalations - Strong leadership abilities with experience managing and developing creative teams - Excellent client communication and relationship management skills - Proven ability to handle multiple priorities in a fast-paced environment - Experience developing and implementing editorial guidelines - Effective communicator who can adapt to various audiences - Collaborative leader who empowers team members - Detail-oriented while maintaining a big-picture perspective Expectations As one of the nation's fastest-growing SEO agencies, Helium continues to be recognized for its excellence of service. We strive to help every employee realize their professional potential. We believe in long-term careers that evolve so they continue to challenge and fulfill. For you to be the next Heliumite, you MUST exemplify our Core Values: Extraordinary Service, Responsive Communication, If it is to be then it is up to me, Problem Solver, Proactive, Under promise yet Overdeliver, and Achieve the North Star. We believe culture is the most important thing we must get right at this early stage in our journey. If we get the right people working together in productive ways, we can do anything. In this role, you will spend most of your day leading content strategy, managing team schedules, writing and editing content, conducting client discovery interviews, and developing your team members' careers. You will create and uphold editorial excellence for your clients, and when there are issues, you will deal with them tactfully and professionally. You will own content quality and team performance completely. Compensation & Benefits Compensation includes a competitive base salary. Helium offers medical and dental coverage and currently covers up to 90% of medical premiums for employees. We offer a retirement account, $100,000 in life insurance for every employee, unlimited PTO after 90 days, paternity leave, and all the Helium swag you could ever need. In addition, Helium is known for its fun and collaborative work environment, where even the household dog is invited! This position is hybrid (Monday, Wednesday, and Friday in the office) for candidates within a one-hour commute to zip code 45249. For those with a commute between 60–90 minutes, one day per week in the office is required. Candidates living beyond these distances may work fully remote. Come join a dedicated but fun-loving team and help us improve content quality and SEO effectiveness for our clients, one piece at a time!

• Manage customer relationships and projects for your assigned client accounts • Proactively manage client campaigns, organizing internal and external resources to achieve superior results for customers • Give customers a great experience through the entire course of their campaign • Create professional and accurate monthly reports for clients • Conduct regular calls with your clients • Liaison between your clients and the team of SEO, SEM, & CRO engineers

• Proactively manage client campaign timelines, coordinate tasks, and communicate status updates with team members to achieve superior results for clients within project deadlines • Must be able to manage workflow on a daily basis using the project management system, ClickUp, to assign tasks to team members and assist in schedule management • Ensure all team members are aligned on project requirements, scopes, proposed timing, objectives, and action plans • Ensure clients’ needs are met as projects evolve (emphasis on clear & professional communication) • Timeline Management: Efficiently oversees project schedules, ensuring milestones are met and deliverables are completed on time. • Internal Communication: Facilitate clear, effective communication among team members to maintain project momentum and address challenges promptly. • Client Success Reporting: Create and share progress reports regularly, highlighting project achievements and successes to keep clients informed and satisfied. • Issue Resolution: Proactively identify and tactfully address any project-related issues, maintaining professionalism and a solutions-oriented approach at all times. • Quality Assurance: Ensure all project outcomes meet or exceed our high standards, contributing to our reputation for excellence.